Caring Hands

12 Newhouse Business Centre, Old Crawley Road, Horsham RH12 4RU
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8.0 1 Review
  • Caring Hands, Horsham
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Care Provided by Caring Hands

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

Owner

  • Valerie Randall
  • Privately Owned

Person in Charge

  • Amanda Edwards (Registered Manager)
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Caring Hands Reviews (1)

8.0

Caring Hands has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years.
Over all time Caring Hands has 1 review.

Overall Experience
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Date Published
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Reviewer Connection to Caring Hands
  • 1
Total of 1, showing 1-1
Review from Louise C (Daughter-in-law of Client) published on 12 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot recommend Carin Hands highly enough for the outstanding care they provided to both my mother-in-law and father-in-law.
CH was first engaged after my mother-in-law suffered a stroke. As her needs became more complex, CH adapted seamlessly. Every carer was kind, sensitive, thoughtful and genuinely
caring. Thanks entirely to CH and their incredible carers, my mother-in-law was able to remain at home until the end of her life, even when she became bed-bound.
When my father-in-law later required care, CH again showed great skill and compassion. Despite his initial reluctance, care was introduced gradually and respectfully. As his needs increased, Amanda ensured his care was regularly reviewed and adapted, always respecting his wish to remain at home and independent for as long as possible.
The carers and management frequently went above and beyond, including staying with my father-in-law after falls and waiting in their own time until an ambulance arrived. Medication was managed carefully,
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Caring Hands is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Caring Hands is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Caring Hands is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Oct 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Caring Hands

How many Carers does Caring Hands employ?

Caring Hands employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caring Hands to verify any information. View our terms and conditions. Caring Hands has an Basic Service - more info.