In Safe Hands Community Care Services

Alcester Business Centre, 4 Kinwarton Farm Road, Alcester B49 6EH
Review Us
8.0 4 Reviews
  • In Safe Hands Community Care Services, Alcester
Show In Safe Hands Community Care Services on the Map
Other Home Care Providers you may be interested in:
Member Logo
Home Care Providers belonging to Compassion First Home Care
Compassion First Home Care
10

Care Provided by In Safe Hands Community Care Services

Types of Home Care

  • Visiting Care
  • 24 Hour Care

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Good to Know

Owner

  • In Safe Hands Community Care Services Ltd

Person in charge

  • Joanne Fisher (Manager)
Are you the Owner/Manager of In Safe Hands Community Care Services? View your Advertising Options

In Safe Hands Community Care Services Reviews (4)

8.0

In Safe Hands Community Care Services has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years.
Over all time In Safe Hands Community Care Services has 4 reviews.

Overall Experience
  • 3
  • 0
  • 0
  • 0
  • 1
Date Published
  • 4
  • 0
  • 1
  • 1
  • 3
Reviewer Connection to In Safe Hands Community Care Services
  • 3
  • 1
Total of 4, showing 1-4
Review from Kay H (Client) published on 26 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been with In Safe Hands Community Care Services since February 2025, and from the management team to the care support staff I cannot praise them enough. They provide me with excellent, reliable support on a daily basis. Their dedicated team are professional, extremely caring, and go above and
beyond in whatever situation. They listen to me, and really do brighten my day. I would fully recommend In Safe Hands to anyone looking for a care provider. "In Safe Hands really do care"
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J N (Client) published on 26 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent, reliable support; efficiently and very quickly arranged at an extremely difficult time. Everyone was cheerful and a delight to welcome into my home. They really lightened my days - I am so very grateful for their help, care, and kindness.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Joe C (Client) published on 21 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't praise In Safe Hands (community care providers) highly enough. On each home visit they were professional in their approach, kindly in manner, discreet and important for many clients- punctual!


Community care can be a difficult and challenging occupation at the best of times, this provider's

staff however seemed to instinctively and quickly get on to terms with any task that was required of them without fuss or complaint. In simple terms I guess it's what's known as 'good training'!


To conclude I would not hesitate in recommending In Safe Hands to anyone who was thinking of engaging a community care provider. I would, and will, happily call on them again in the future should the need arise.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from B B (Husband of Client) published on 11 September 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
In Safe Hands has a lot of very nice and caring care workers but unfortunately controlled by a very poor management team. My wife's visit times were changed again without any notification or discussion. I complained about 1 call time, my wife wasn't happy with a much later evening call. So because I
complained they terminated my 75 Yr old wife's care package... thoughtless.
Reply from Maria, Duputy Manager at In Safe Hands Community Care Services

We have supported and continue to support many families who recommend and value the care and support we provide as a company. We thrive on our reputation of providing excellent care and support and will always continue to follow our ethos of "looking after our service users as if they were our own family". From time to time we are faced with a situation where we are unable to meet what we feel, are unrealistic expectations, therefore the best option for everyone is to reluctantly terminate our care. Unfortunately, this was one of those situations that we felt were never going to be able to resolve despite our efforts. We will never terminate anyone's care without first attempting to resolve the situation and further speaking with social services about those expectations, if we feel a situation cannot be resolved after this, we will agree with social services to source alternative care.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for In Safe Hands Community Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for In Safe Hands Community Care Services is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for In Safe Hands Community Care Services is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Oct 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about In Safe Hands Community Care Services

What Type of Services does In Safe Hands Community Care Services offer?

In Safe Hands Community Care Services offers Home Care.

How many Carers does In Safe Hands Community Care Services employ?

In Safe Hands Community Care Services employs 28 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact In Safe Hands Community Care Services to verify any information. View our terms and conditions. In Safe Hands Community Care Services has an Basic Service - more info.