Community Care Worker Ltd

Burleigh House, Leek Road, Werrington, Stoke-on-Trent ST9 0DG
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7.2 19 Reviews
  • Community Care Worker Ltd, Stoke-on-Trent
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £30

These prices are only a guideline, please contact Community Care Worker Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Community Care Worker Ltd

Person in charge

  • Haris Ahmed (Manager)
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Community Care Worker Ltd Reviews (19)

7.2

Community Care Worker Ltd has a Review Score of 7.2 (7.167) out of 10, based on 1 reviews in the last 2 years.
Over all time Community Care Worker Ltd has 19 reviews.

Overall Experience
  • 10
  • 4
  • 4
  • 0
  • 1
Date Published
  • 19
  • 0
  • 0
  • 1
  • 18
Reviewer Connection to Community Care Worker Ltd
  • 12
  • 3
  • 1
  • 1
  • 1
  • 1
Total of 19, showing 1-19
Review from Andrew H (Nephew of Client) published on 11 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good overall service, both by care staff and head office management. One staff member in particular has got to know and understand my aunt's needs and provides excellent care and also helps in reminding me when medication prescriptions are due to be collected.
  • Staff
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  • Treated with Dignity
  • Value for Money
Review from S B (Son of Client) published on 22 June 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Possibly the worst care company in Staffordshire. The carers struggled with basic communication skills to a person who is profoundly deaf.
They would constantly leave a week's worth of medication by the side of their bed. My parent has dementia and does not know what day it was. The carers rarely
consulted their task list and frequently asked my parent if they wanted anything to which they replied no I’m fine. The carer would then go. Six minutes was the record from entering the property to leaving again.
I had a constant battle with managers not returning calls and the staff who did answer the phone just laughed when I told them no one returns my calls. All in all, I honestly don’t know how this company is still allowed to trade.
Reply from Mahbub Rahman, Directer at Community Care Worker Ltd

Our records, if carers encouraged the service user the son would call up and complain that his father was being forced to have a wash but at other times, the son used to complain that his father was not being encouraged enough. At one time, the son falsely accused the carers of mistreating the service user and when we requested for video footage, it was visible that there was no mistreatment by the carer. Another incident happened when the son was physically violent towards a carer. The son kicked the car twice and punched the bonnet and walked off. This resulted in us having to lodge a police complaint, make a safeguarding referral and a CQC notification. Carers did not administer medication because a family member had placed the medication in a pot or a dossett box which our carers could not dispense. Managers communicated constantly with the service user, the family and social worker through phone calls, emails and physical face-to-face meetings over the period where we provided care.

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Review from Melanie M (Daughter of Client) published on 10 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Apart from a few carers, most are extremely helpful and caring, level of care 99% of the time is excellent. Office staff are really good with any problems.
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Review from Gladys S (Client) published on 3 May 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Passable with a few exceptions.
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Review from P F (Client) assisted by family/friend published on 2 May 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Carers are very good. Office staff, unfortunately, let the company down. Lack of understanding of what time-related medication is the main concern, especially when they alter call times. No matter how many times my niece rings the office and gets told it will be sorted, it just has not happened this
month. Rotas need or should be done to suit the client not the company.
Reply from Dr Mahbub Rahman, Directer at Community Care Worker Ltd

Sorry, I can't agree with you completely as you have the same carer going five days and times are set, the only exception is if the carer has gone off. Please contact Jennie on jennie@communitycareworker.com if you have any issues. Many thanks for your feedback.

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Review from L G (Daughter of Client) published on 20 April 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The two main carers are very good, very pleased with how they treat my father. The problems arrive when you send a replacement, standard of care is poor, they don't read Dad's care plan.
Reply from Dr Mahbub Rahman, Directer at Community Care Worker Ltd

Hi L, thank you for your feedback and we will look into it.

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Review from Mark J (Son-in-law of Client) published on 18 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good care and good communication.
Reply from Mahbub Rahman, Directer at Community Care Worker Ltd

Thank you for your kind words. We will pass them on.

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Review from Joan S (Client) published on 12 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Superb understanding of my care needs.
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Review from Carol E (Client) published on 22 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very good and the care workers are brilliant. I really look forward to seeing them.
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Review from E C (Client) published on 19 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good, especially one member of staff.
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Review from Angela M (Client) published on 19 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers I feel have been my friends. They are very willing and helpful and because they listen to me that means a lot.
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Review from Eunice S (Client) published on 14 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They look after me well.
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Review from A F (Client) published on 10 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The most passionate care company I have ever come across. I love my carers. Any problem I have I feel I can talk to management. I feel very close to everyone in this company. It's been 4 years I have been with this company. I will recommend this company to everyone. Thank you Community Care Worker.
Reply from Dr M Rahman, Director at Community Care Worker Ltd

Thank you for your kind words. We will pass them on.

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Review from A E (Wife of Client) published on 14 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good, could not do without them.
Reply from Mahbub Rahman, Directer at Community Care Worker Ltd

Thank you for such wonderful comments. It is our pleasure to provide help and support to your loved one.

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Review from P D (Daughter of Client) published on 1 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really pleased with all the care being provided for my mum. Each task is carried out with dignity, professionalism and also friendliness. Highly recommendable.
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Review from J F (Client) assisted by family/friend published on 20 March 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Basic care issues:- some carers language not good - clients unable to understand.
Some carers do not read their colleague's notes in the patient's file regarding the client's needs.
Incontinent sheets are fitted the wrong way round - plastic sheet facing the client?
Leaving the client unattended
in the shower.
Bed making.
Cleaning commode properly.
Asking the clients if they need them to do anything else.
Using their phone instead of attending to the client!
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Review from Nancy R (Client) published on 4 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff look after me as I can't walk and have other problems. I can still write.
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Review from Dennis B (Client) published on 3 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am completely satisfied with the service I have been given and have been treated with great respect by all who have attended me and the very pleasant attitude of all. Nothing is too much for them in their attitudes and approach to the task.
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Review from Hayleigh B (Client) published on 3 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The company and all of its staff deliver an excellent standard of care and are thorough and caring to all service users.
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Current Review Score: 7.2 (7.167)

Overview of Review Score

The Review Score of 7.2 (7.167) out of 10 for Community Care Worker Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.2 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.167 for Community Care Worker Ltd is calculated as follows: ( (1 Excellents x 5) + (5 Goods x 4) ) ÷ 6 Ratings = 4.167
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Community Care Worker Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 May 2023

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

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Frequently Asked Questions about Community Care Worker Ltd

What Type of Services does Community Care Worker Ltd offer?

Community Care Worker Ltd offers Home Care.

How many Carers does Community Care Worker Ltd employ?

Community Care Worker Ltd employs 120 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Community Care Worker Ltd to verify any information. View our terms and conditions. Community Care Worker Ltd has an Basic Service - more info.