Community Care Worker Ltd

Mum has been using this service now for around 7 months and I have tried to limit my own involvement, however when I have been present with any of the care staff I have always found them pleasant and happy to do what they can to assist. When I have needed to contact the office, either the phone is answered straight away, or if I need to leave a message I get a call back. Whoever I speak to always tries to help me the best they can. If Mum has specific appointments, I always send them an email and have never had an issue. I know timings can be an issue, but I accept that sometimes things happen beyond their control, sadly Mum doesn't always understand that.

Carers are very good.

Pleasant staff and very efficient at their job.

Good overall service, both by care staff and head office management. One staff member in particular has got to know and understand my aunt's needs and provides excellent care and also helps in reminding me when medication prescriptions are due to be collected.

I had a constant battle with managers not returning calls and the staff who did answer the phone just laughed when I told them no one returns my calls. All in all, I honestly don’t know how this company is still allowed to trade.

Apart from a few carers, most are extremely helpful and caring, level of care 99% of the time is excellent. Office staff are really good with any problems.

Passable with a few exceptions.

Carers are very good. Office staff, unfortunately, let the company down. Lack of understanding of what time-related medication is the main concern, especially when they alter call times. No matter how many times my niece rings the office and gets told it will be sorted, it just has not happened this month. Rotas need or should be done to suit the client not the company.

The two main carers are very good, very pleased with how they treat my father. The problems arrive when you send a replacement, standard of care is poor, they don't read Dad's care plan.

Good care and good communication.

Superb understanding of my care needs.

The staff are very good and the care workers are brilliant. I really look forward to seeing them.

Very good, especially one member of staff.

The carers I feel have been my friends. They are very willing and helpful and because they listen to me that means a lot.

They look after me well.

The most passionate care company I have ever come across. I love my carers. Any problem I have I feel I can talk to management. I feel very close to everyone in this company. It's been 4 years I have been with this company. I will recommend this company to everyone. Thank you Community Care Worker.

Very good, could not do without them.

Really pleased with all the care being provided for my mum. Each task is carried out with dignity, professionalism and also friendliness. Highly recommendable.

Using their phone instead of attending to the client!

Staff look after me as I can't walk and have other problems. I can still write.