The Personal Support Network Reviews (4)
7.1
The Personal Support Network has a Review Score of 7.1 (7.147) out of 10, based on 3 reviews in the last 2 years.
Over all time The Personal Support Network has 4 reviews.
Review from Aaron J (Client) published on 29 April 2025
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Great company. A staff member manages my package. The carers are the best. Always have my care needs and nothing it to much to ask for. Office staff are great and the manager isn't scared to get his hands dirty. Great management
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Value for Money
Review from Jessica C (Great-granddaughter of Client) published on 26 February 2025
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
This company went above and beyond for my great-grandmother when she was poorly. She was deteriorating very quickly with her dementia and her overall health too. The company quickly gave us a package of care which suited my nan perfectly. The staff that went into my nan's home were nothing short of
amazing. They not only gave my nan an amazing quality of life within her final few months but they also brought a lot of comfort to us as a family. Within the time that she was supported by PSN she was in and out of hospital and no matter what or where she was their services were amazing, quickly getting her more support on her returns home and in her final week had carers with her 24 hours a day. All of our requests and nans needs were met immediately and we can not thank PSN for everything they did for my nan.
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Review from K K (Daughter of Client) published on 11 November 2024
Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
Horrendous, avoid at all costs. My dad has been treated appallingly. Staff are constantly late with time critical medication making him extremely ill. They have missed his medication out and also double dosed him with the wrong medication. I caught one carer refusing to help him, my dad even stated
he was scared of her. I have no idea how they keep getting away with it. One manager in particular is vile and she clearly could not care less about vulnerable and disabled clients. A couple of the carers are actually fantastic and have voiced their own concerns over the company and other staff. It seems that decent carers and care companies are a rarity.
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Review from Carol F (Daughter of Client) published on 1 October 2019
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I really don't know what to say other than, the office staff were brilliant and easy to deal with. All the girls were outstanding in their support for not only Mam but me also. Can't praise them enough - fabulous team.
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Current Review Score: 7.1 (7.147)
Overview of Review Score
The Review Score of 7.1 (7.147) out of 10 for The Personal Support Network is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 3.6 out of 5 from 3 Reviews in the last 24 months.
- The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.647 for The Personal Support Network is calculated as follows: ( (11 Excellents x 5) + (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 17 Ratings = 3.647
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for The Personal Support Network is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5 - When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
