Wise Home Care Ltd

Unit 5a, 229 Derby Road, Chaddesden, Derby DE21 6SY
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9.8 13 Reviews
  • Wise Home Care Ltd, Derby
Wise Home Care Ltd is a trusted provider of bespoke domiciliary care services, dedicated to supporting individuals in maintaining their independence and quality of life within the comfort of their own homes. With a commitment to excellence, dignity, and respect, Wise Home Care delivers tailored care packages that meet the unique needs of each service user.

Carers worked hard to enable individuals to achieve their optimum state of health and wellbeing by providing compassionate, person-centred care that respects the uniqueness of every individual.

Service users, their families and staff are all treated with the utmost respect, recognising their individuality and worth.
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Care Provided by Wise Home Care Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Nursing / Nurse Led Care

  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £20 – £27
  • Weekly Live-in Care Fees: £1200 – £1500

These prices are only a guideline, please contact Wise Home Care Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Wise Home Care Ltd

Person in charge

  • Jackie Ndemanga (Manager)

Wise Home Care Ltd Reviews (13)

9.8

Wise Home Care Ltd has a Review Score of 9.8 (9.840) out of 10, based on 9 reviews in the last 2 years.
Over all time Wise Home Care Ltd has 13 reviews.

Overall Experience
  • 12
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Date Published
  • 13
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  • 9
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Reviewer Connection to Wise Home Care Ltd
  • 7
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Total of 13, showing 1-13
Review from H U (Sister of Client) published on 14 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wise Home Care provided a short daily care/social call for my Brother. They were reliable, friendly and offered peace of mind. They never let us down. The manager is very approachable, & amenable, and easy to talk to if you have anything to discuss. She is also very understanding & knowledgeable in
her field. Unfortunately we can't use them now, as have moved from the region.
Reply from Jackie Pike, Manager at Wise Home Care Ltd

Thank you very much for a lovely review. It has been a pleasure to know your brother and all family. It's a shame we couldn't follow him, but all the staff miss him and wish him the best. We will miss updates on football and current news :)

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Review from Claire T (Daughter of Client) published on 10 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is our third care company for Dad, and all I can say is that they are fantastic, they spend time actually talking to my dad, where the others never did! He may have dementia but he isn't stupid! If you just take the time to talk to him, you will get the best from him. All the team are caring, patient
and extremely kind. I thoroughly recommend them.
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Review from D J (Daughter of Client) published on 31 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic company, very friendly and thoughtful. They go above and beyond to look after my dad for which I am very grateful. As with all care companies there are some carers that are born to be carers and some that are 'doing a job' but that said, the staff here are all very attentive.
Reply from Jackie, Manager at Wise Home Care Ltd

Thank you very much for a lovely review. Our carers are committed to giving the best service.

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Review from J L (Son of Client) published on 2 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and her team at Wise Care have been an absolute breath of fresh air for our mother. Mum is not an easy client, but Wise Care know exactly how to get the best out of Mum. They treat her with dignity and respect. And always have a little joke with her. We're always kept up to date with the
care package and what is going on at mum's house. With Wise Care we feel that mum is safe, happy, healthy, loved and cared for, which is a godsend as a family doesn't live nearby. Wise Care are always contactable and contact me if anything arises.
Reply from Jac, Manager at Wise Home Care Ltd

We appreciate your lovely review. We are happy to be there for your mum, It makes us happy to know that we are making a good difference in her life that extend to family and loved ones.

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Review from Gail T (Daughter of Client) published on 29 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using Wise Home Care for a number of years now and wouldn't change them, they are very reliable and understanding, Mum has dementia and nothing is too much trouble for them although she can be very demanding at times. The management keeps me informed of all her antics even though I don't
live in England. They provide me with all the information about her everyday life.
Reply from Jac Pike, Manager at Wise Home Care Ltd

Thank you very much for a lovely review. We are privileged to be part of her life's journey. It is great to know that you don't get stressed as you are always up-to-date with her care, though physically far. Thank you for entrusting our team with your mum's care. We aim to do our best.

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Review from W B (Niece of Client) published on 23 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Note my review relates to the entire period you have been a care provider for my Uncle. Whilst I have only met a couple of carers I feel my Uncle has a good level of care across all carers.
My uncle can be a complex chap, with a range of things he needs support with.
The manager seems to be the key
person he wants contact with and she does a good job in trying to support my Uncle alongside her team.
She also goes above and beyond her hours to support my Uncle.
Reply from Jac Pike, Manager at Wise Home Care Ltd

Thank you for such a lovely review. As a team we have learnt a lot from him too. He makes us stay on our toes and we're happy that we do get along well with him.

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Review from S F (Relative of Client) published on 22 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service my aunt has received from Wise Home Care has been exceptional. My aunt has been in need of support for many years and has had Wise Home Care to assist her. The carers are excellent and fully understand her needs, treating her with compassion and dignity. The manager is extremely supportive
in all areas of her well-being, always approachable and goes that extra mile. We cannot praise them enough.
Reply from Pikelele Ndemanga, Manager at Wise Home Care Ltd

Thank you for a lovely review. We have looked after your aunt for a while now, and it is a pleasure to impart positively in her life.

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Review from K P (Daughter of Client) published on 16 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service and high standard of care, were always given to my dad. All staff cared for all my dad's needs in a professional manner. Nothing was too much trouble. They were always punctual, assessing Dad's care needs at each visit and informing the family if any issues required urgent attention.
The service would have continued if my dad's care needs could have been met at home, but recent circumstances have prevented this.
My dad spoke highly of all the staff, including management, nothing could be too much trouble.
I would certainly highly recommend this care provider.
Reply from Jac Pike, Manager at Wise Home Care Ltd

Thank you very much for such a great review. Since we took on your dad, there's never been a dull moment, his sense of humour made us all happy. He has always been a fresh breeze of air. It has been a pleasure to work with a lovely family to bring the best care. Unfortunately, we couldn't beat a 24-hour service.

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Review from Linda W (Friend of Client) published on 29 February 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Did a good job very satisfied. Reliable, hard-working, always on time, always smiley, very polite, happy, very happy with the effort, put up with a lot, never grumpy or annoyed, always happy to do what they are doing.
Reply from Jackie, Manager at Wise Home Care Ltd

Thank you very much for such lovely words. We aim to do our best

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Review from S F (Daughter of Client) published on 21 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We needed a care provider for my dad coming home from care, the team at Wise Home Care were helpful and professional throughout. They came to meet my dad beforehand to ensure they could meet his needs and the carers that visited were kind and helpful. Unfortunately, my dad decided to go back into care
for various reasons but I wouldn’t hesitate to use this service in the future.
Reply from Jac Ndemanga, Manager at Wise Home Care Ltd

Thank you for your feedback. It was nice knowing both you and your dad, unfortunately, we couldn't win a 24hr service which he preferred. We hope he is happy and is back to his routine.

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Review from L S (Daughter of Client) published on 10 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Working with dementia clients is very hard and challenging due to the client's behaviour. This is respected by staff at all times. Staff are helpful and support mum as best they can depending on mum's mood.
Reply from Pikelele Ndemanga, Manager at Wise Home Care Ltd

Thank you for the positive feedback.
We understand how challenging it is, but it is also with a great sense of achievement when we view ourselves in your mum's world, and understanding her world which then enables assisting her with compassion and dignity.

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Review from V H (Daughter of Client) published on 3 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum received excellent care and all of the carers had time to listen to what she wanted doing. The manager was very helpful and friendly, as were the other staff members, but the manager particularly could never do enough for her. I would highly recommend this service to anyone who needs a career.
Reply from Jackie, Manager at Wise Home Care Ltd

Thank you very much for the lovely words. It was with great pleasure to take part in assisting with daily needs and also to have known your mum. She was a lovely lady and will surely be greatly missed. It was made more possible by working with a family as welcoming and open as yours. Thank you.

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Review from M H (Daughter-in-law of Client) published on 11 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall I am extremely happy with the care that is provided by Wise Home Care. The carers are brilliant and fully understand the needs required. They go above and beyond their duty and there is an excellent relationship between the carer(s) and father-in-law. The manager is brilliant and very easy to
talk to. She will even pop out to visit if I have any concerns with my father-in-law and will put our minds at ease. Very professional and compassionate company.
Reply from Jackie, Manager at Wise Home Care Ltd

Thank you very much for your positive review. We are happy to be there for him and working along with family.

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Current Review Score: 9.8 (9.840)

Overview of Review Score

The Review Score of 9.8 (9.840) out of 10 for Wise Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.940 for Wise Home Care Ltd is calculated as follows: ( (47 Excellents x 5) + (3 Goods x 4) ) ÷ 50 Ratings = 4.94
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Wise Home Care Ltd is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Sep 2022

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

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Jac Pike

Job Title: Manager Joined: 2018

With over 20 years of experience in care—including a background as a Registered Nurse— I’ve found deep fulfilment in supporting others and helping them maintain a sense of normalcy. I lead a proactive team that promotes healthy choices to reduce hospital admissions and enhance everyday well-being.

Frequently Asked Questions about Wise Home Care Ltd

What Type of Services does Wise Home Care Ltd offer?

Wise Home Care Ltd offers Home Care.

How many Carers does Wise Home Care Ltd employ?

Wise Home Care Ltd employs 8 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Wise Home Care Ltd to verify any information. View our terms and conditions. Wise Home Care Ltd has an Enhanced Service - more info.