Moon Rise 24hr

Moonrise House, 22 Falcon Court, Preston Farm Industrial Estate, Stockton-on-Tees TS18 3TX
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8.8 3 Reviews
  • Moon Rise 24hr, Stockton-on-Tees
Moonrise 24hr Recruitment Ltd – Domiciliary Care Services
Location: Stockton-on-Tees, Country Durham, Northumbria

Moonrise 24hr Recruitment Ltd is a trusted domiciliary care provider delivering high-quality, person-centred support to individuals across the Tees Valley and the wider North East area. The service enables people to live safely, independently and comfortably within their own homes while receiving tailored care that promotes dignity and wellbeing.

The organisation provides a comprehensive range of services, including personal care, medication support, companionship, dementia care, palliative and end-of-life care, support for physical and learning disabilities, and assistance with complex health needs. Care is available for older people, adults with disabilities, individuals living with dementia, and those requiring short-term reablement or long-term ongoing support.

Each care package begins with a detailed assessment, ensuring personalised care plans are developed in partnership with service users, families, GPs and other healthcare professionals. Moonrise works closely with district nurses, occupational therapists and community health teams to deliver coordinated and holistic care that achieves positive outcomes.

All staff are carefully recruited through robust safer recruitment processes, including enhanced DBS checks and full referencing. Team members complete a comprehensive induction aligned with the Care Certificate and receive ongoing training and supervision to maintain high professional standards.

Moonrise 24hr Recruitment Ltd is regulated by the Care Quality Commission (CQC) and achieved a Good rating in its most recent inspection (November 2023). The organisation continues to build a strong reputation for reliability, compassion and consistently high standards of care.

Care Provided by Moon Rise 24hr

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £29

These prices are only a guideline, please contact Moon Rise 24hr to find out the exact price for your requirements.

Contact Moon Rise 24hr to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Moon Rise 24hr to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Jessica Gwaringa (Manager)
8.8

Moon Rise 24hr has a Review Score of 8.8 (8.833) out of 10, based on 3 reviews in the last 2 years.
Over all time Moon Rise 24hr has 3 reviews.

Overall Experience
  • 2
  • 1
  • 0
  • 0
  • 0
Date Published
  • 3
  • 3
  • 3
  • 3
  • 0
Reviewer Connection to Moon Rise 24hr
  • 2
  • 1
Total of 3, showing 1-3
Review from Jennifer M (Mother of Client) published on 2 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Moonrise has had a massive positive impact on our lives. If we didn't have moonrise in our lives I doubt our child would be living with us now.
As a parent of a violent ASD child our family has managed to stay together with the help from moonrise.
They have for years now taken my child out into public
settings to get her used to being around different people, something I struggled to do on a regular basis alone.
My daughter can not obtain a school placement so moonrise take her out 4 days a 4-1 in place of school. School could not offer her the holistic teachings that is required in her ehcp which is mainly socialising so moonrise help fill this need.
All members of staff are lovely and are extremely understanding of my daughter's condition. I have recommended this company many times to people in my position.
I wish the girls and the company well, hopefully they will prosper and all disabled people can experience the fantastic level of care my daughter has.
Thank you
Reply from Jessica Gwaringa, Owner Managing Director at Moon Rise 24hrThank you so much for your kind words. It really means a lot to us.
We are truly grateful to be part of your family's journey and to support your daughter. It is very important to us that we make a positive difference in people's lives, and your feedback shows us that we are doing that.
We are proud to support your daughter in building confidence and being part of the community. We are glad our support is helping meet her needs.

Thank you for trusting us and for recommending our service to others.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A C (Mother of Client) published on 31 March 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall very happy with the service, the carers are excellent with good quality of care. They are very responsive to additional requests, are extremely reliable with carers punctual and courteous. We are on on a public transport route so if a carer doesn't drive they provide taxis. The carers provided
are consistent as different people coming each time wouldn't work. The admin is very efficient and office staff are friendly and on the ball with sending invoices timely. The only reason I selected 4 stars and not 5 is because the company do not provide any training or assess competence and it takes a long time to train individuals. No one from the company carries out any checks and very rarely contact me. While the individual carers are excellent they cannot perform the full range of tasks months/years on as it just takes too long for them to be competent so I do some of the care myself. In reality I think the package is a 2 person role for some tasks despite confirming otherwise.
  • Staff
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  • Management
  • Treated with Dignity
  • Value for Money
Review from C M (Granddaughter of Client) published on 23 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Moonrise is a truly exceptional care provider delivering reliable, compassionate, and professional support. The staff are attentive, respectful, and genuinely committed to the wellbeing of those in their care. Communication is clear and consistent, and they always exceed expectations, offering reassurance
to families. I would strongly recommend their services to anyone looking for dependable, high-standard care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.8 (8.833)

Overview of Review Score

The Review Score of 8.8 (8.833) out of 10 for Moon Rise 24hr is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for Moon Rise 24hr is calculated as follows: ( (15 Excellents x 5) + (3 Goods x 4) ) ÷ 18 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Moon Rise 24hr is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Feb 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

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Meet the Team (5)

Jessica

Jessica Gwaringa

Job Title: Managing Director Joined: 2014

Jessica is the Founder and Managing Director of Moonrise 24hr Recruitment Ltd. She founded the company, named by her son, in 2014 after working in care for over a decade, including as a Care Assistant, Registered Nurse and Residential Home Manager.


Jessica's aim is for Moonrise to provide high-quality, person-centred care and support to all individuals and achieve this through her inclusive and empowering leadership style. Jessica is passionate about developing her teams, expanding opportunities within health and social care, and advocating for women in business.

John

John Gwaringa

Job Title: Finance Director Joined: 2014

John Gwaringa, husband of Managing Director Jessica, is Finance Director for Moonrise.


Like Jessica, John has a background working in health and social care and is a Registered Mental Health Nurse and helped in the setting up of Moonrise in 2014.


He works tirelessly every day to ensure that the services provided are of the highest quality and are cost-effective for individuals.

Senzeni

Senzeni Jacob

Job Title: Care Coordinator Joined: 2014

Having joined Moonrise when it first started, Senzeni is one of the longest-serving employees of the company and has been present to see its growth since 2014.


After spending many years working as a Registered Nurse, Senzeni now provides essential support to clients and staff as Care Coordinator. She is responsible for ensuring that care plans are kept up to date so that the highest quality of care can be delivered to every individual supported.

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Gemma Bond

Job Title: Care Manager Joined: 2026

A recent addition to the Moonrise Family, Gemma joined in January 2026 and is already making an impact.


Gemma works alongside management and the care team to ensure that care is delivered at the highest quality and is person-centred to each individual.

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Afsha Hussain

Job Title: Shift Coordinator Joined: 2026

Afsha has been with Moonrise for ten years and has cemented her place as an essential member of the team. She is responsible for shift coordination.


Quiet and unassuming, she manages the staff team rota and matches the correct staff to each package to ensure continuity of care.

Frequently Asked Questions about Moon Rise 24hr

How many Carers does Moon Rise 24hr employ?

Moon Rise 24hr employs 352 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Moon Rise 24hr to verify any information. View our terms and conditions. Moon Rise 24hr has an Enhanced Service - more info.