Moon Rise 24hr

Overall very pleased with the service and professionalism of staff.

Massive thank you to the team who's working very hard behind the scene to make sure of everything goes well and everyone is cared and looked after equally.

The carers that come in have all been professional, helpful, friendly and communicative and really do make a difference.

Moonrise has been provide support for my daughter for a very long period. Their staff are very professional And caring. Especially This April We had long holiday, they provide excellent service during the holiday. The staff are well trained And understand the needs of my daughter, can handle the complex situation very well.

Some staff members truly go above and beyond in their interactions with her, and as a family, we deeply appreciate this. The management team are always just a phone call away and are very supportive whenever there are any changes or concerns.

Moonrise staff are all very helpful, understanding and are all very supportive of my son's needs.

I do however feel at times when there is lack of communication around my son as he is non verbal, staff can represent looking board, I also understand that there is not very much they can do as he is at that stage where he is needing space.

When out in the community I have put my full trust that my son is kept safe and enjoying his time out with staff, I get full feedback from staff daily and my mind is at peace as all staff are in tune with my sons needs.

Some staff do go over and beyond with interaction with my son hence why we as whole family call them "friends"

Management always phone call away and very supportive around any changes.

Thank you

Overall very happy with the service, the carers are excellent with good quality of care. They are very responsive to additional requests, are extremely reliable with carers punctual and courteous. We are on on a public transport route so if a carer doesn't drive they provide taxis. The carers provided are consistent as different people coming each time wouldn't work. The admin is very efficient and office staff are friendly and on the ball with sending invoices timely. The only reason I selected 4 stars and not 5 is because the company do not provide any training or assess competence and it takes a long time to train individuals. No one from the company carries out any checks and very rarely contact me. While the individual carers are excellent they cannot perform the full range of tasks months/years on as it just takes too long for them to be competent so I do some of the care myself. In reality I think the package is a 2 person role for some tasks despite confirming otherwise.

Moonrise is a truly exceptional care provider delivering reliable, compassionate, and professional support. The staff are attentive, respectful, and genuinely committed to the wellbeing of those in their care. Communication is clear and consistent, and they always exceed expectations, offering reassurance to families. I would strongly recommend their services to anyone looking for dependable, high-standard care.