Helping Hands Home Care (Cambridge)

Overall the experience/care we have had for my father over the last 2 years has been good. We have had a couple of bad experiences with carers in that time which has been dealt with straight away.

Very professional. Listened to all our questions and concerns. Always has a chat to dad upon arrival (dad has Alzheimer's so not too chatty). Gave us all necessary paperwork, new terms and conditions etc. and went through it all. Also checked medication lists and took evidence. went through any problems with rota's which we had a huge concern with but I felt I had left it in capable hands to get sorted. Always friendly and helpful.

The care service provided by Helping Hands Home Care (Cambridge) is excellent. My mother has had daily home care for two years now, initially, it was just one visit but as her mental state has sadly declined it is more. The carers are very good with her and fully understand her need. She really can't do anything for herself. I cannot recommend them highly enough and believe this type of care is the way forward as it allows someone to stay in their own home in an environment they know and get better care.

In a difficult year, due mainly to Covid cases in carers families or contacts, most carers have coped very well. Often office workers had to mobilise to replace visiting carers, but when clients were warned of the changes by telephone, the longer waits for attention were less worrying.