Helping Hands Home Care (Cambridge)

124 Wulfstan Way, Cambridge CB1 8QJ
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7.6 4 Reviews
  • Helping Hands Home Care (Cambridge), Cambridge
Helping Hands Home Care (Cambridge) offers care in your own home across Cambridge, Great Shelford, Cambourne, Fenstanton, Royston, Linton, Cottenham, Bottisham and surrounding areas.

Care staff are well trained and offer personalised care that is tailored to the needs of the individual. They offer compassionate care that supports people and enables them to keep living independently in their own homes.

You can choose from a whole range of care that includes short visits to give medication as well as respite care for those just out of hospital and full-time live-in care.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

  • Hourly Visiting Care Fees: from £36.60

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Cambridge) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Samantha Donnelly (Branch Care Manager)

Helping Hands Home Care (Cambridge) Reviews (4)

7.6

Helping Hands Home Care (Cambridge) has a Review Score of 7.6 (7.583) out of 10, based on 2 reviews in the last 2 years. Over all time Helping Hands Home Care (Cambridge) has 4 reviews.

Overall Experience

  • 1
  • 3
  • 0
  • 0
  • 0

Date Published

4
1
2
2
2

Review from J L (Daughter of Client) published on 3 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the experience/care we have had for my father over the last 2 years has been good. We have had a couple of bad experiences with carers in that time which has been dealt with straight away.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from F C (Daughter of Client) published on 13 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very professional. Listened to all our questions and concerns. Always has a chat to dad upon arrival (dad has Alzheimer's so not too chatty). Gave us all necessary paperwork, new terms and conditions etc. and went through it all. Also checked medication lists and took evidence. went through any problems
with rota's which we had a huge concern with but I felt I had left it in capable hands to get sorted. Always friendly and helpful.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from Andrew A (Son of Client) published on 18 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care service provided by Helping Hands Home Care (Cambridge) is excellent. My mother has had daily home care for two years now, initially, it was just one visit but as her mental state has sadly declined it is more. The carers are very good with her and fully understand her need. She really can't
do anything for herself. I cannot recommend them highly enough and believe this type of care is the way forward as it allows someone to stay in their own home in an environment they know and get better care.

Reply from Vanessa Sinclair, Branch Care Manager at Helping Hands Home Care (Cambridge)

Hi Andrew, thank you so much for your review. It is very much appreciated by all of us and we completely agree with you about being able to stay at home in your own environment.
Best wishes.

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Treated with Dignity

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Review from B A (Client) published on 18 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In a difficult year, due mainly to Covid cases in carers families or contacts, most carers have coped very well. Often office workers had to mobilise to replace visiting carers, but when clients were warned of the changes by telephone, the longer waits for attention were less worrying.

Reply from Vanessa Sinclair, Branch Care Manager at Helping Hands Home Care (Cambridge)

Hi Brenda, thank you so much for taking the time to leave us a review. We really appreciate your feedback, and if there's anything else we can do, please let us know.
Best wishes.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 7.6 (7.583)

Overview of Review Score

The Review Score of 7.6 (7.583) out of 10 for Helping Hands Home Care (Cambridge) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.083 for Helping Hands Home Care (Cambridge) is calculated as follows: ( (1 Excellents x 5) + (11 Goods x 4) ) ÷ 12 Ratings = 4.083

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Cambridge) is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (1)

Samantha

Samantha Donnelly

Job Title: Branch Care Manager

I’m Sam, the Branch Care Manager for Cambridge. I am responsible for running an effective and safe service within the local area. As the Manager, I have oversight of existing and new customers, ensuring our care and support is person-centred to the individual whilst enabling customers to maintain their independence.

Frequently Asked Questions about Helping Hands Home Care (Cambridge)

What Type of Services does Helping Hands Home Care (Cambridge) offer?

Helping Hands Home Care (Cambridge) offers Home Care.

How many Carers does Helping Hands Home Care (Cambridge) employ?

Helping Hands Home Care (Cambridge) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Cambridge) to verify any information. View our terms and conditions. Helping Hands Home Care (Cambridge) has an Enhanced Service - more info.