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Coastal Homecare (Hove) has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Coastal Homecare (Hove) has 2 reviews.
Review from R S (Sister of Client) published on 22 April 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Neil Kentish, Area Manager at Coastal Homecare (Hove)
Thank you for your kind words. It was good to hear that your families experience is of our staff team that is kind, caring and attentive. Our carers do an incredibly difficult job but It's reassuring to know the close professional bond that has been forged is working for all. The review will be shared with the team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Caroline M (Daughter of Client) published on 6 April 2021
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 8.0 (8.000) out of 10 for Coastal Homecare (Hove) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Coastal Homecare (Hove) is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Coastal Homecare (Hove) is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 22 Nov 2018
Caring
Effective
Responsive
Safe
Well-led
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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Coastal Homecare (Hove) to verify any information. View our terms and conditions. Coastal Homecare (Hove) has a Basic Service – more info.
