Deben Willow Care Ltd

Willow Barn, Church Lane, Claydon IP6 0EL
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8.8 19 Reviews
  • Deben Willow Care Ltd, Claydon
DWC Ltd, is a care agency that caters for a customer base predominantly located in mid and east Suffolk. DWC are rated as Good in all five key lines of enquiry (KLOEs) by the Care Quality Commission, the report being dated the 14th August 2025.

Established in 2013, DWC are a trusted provider of care services to the private customer market and trusted contractual partners, where achievement to a consistently high ranking position has always been achieved.

The successful continuity of the business model resonates from a number of sources, be these professional relations and recommendations, including word of mouth within the conurbations and rural communities and professional settings that DWC work within.

The skilled management team, field based supervisory and care teams, through communication and service monitoring, with both customers and care teams achieve a high-quality delivery of service and best practice outcomes.

Care planning is tailored to the services and delivery of care based on specific customer requirements and the regulatory codes of practice DWC work within. The team will always look to achieve a customers desired outcomes and will promote independence and positive risk taking where appropriate.
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Care Provided by Deben Willow Care Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £36 – £36
  • Weekly Live-in Care Fees: £1510 – £1950

All our prices are subject to an assessment process based on personalised requirements.


Mileage rates and travel time to and from the care calls are not charged.


Mileage rates and travel time are charged within the provision of care e.g outings, shopping and appointments.

These prices are only a guideline, please contact Deben Willow Care Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Deben Willow Care Ltd

Person in Charge

  • Hollie Harper (Acting Care Manager)

Deben Willow Care Ltd Reviews (19)

8.8

Deben Willow Care Ltd has a Review Score of 8.8 (8.756) out of 10, based on 7 reviews in the last 2 years.
Over all time Deben Willow Care Ltd has 19 reviews.

Overall Experience
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  • 1
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Date Published
  • 19
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  • 12
Reviewer Connection to Deben Willow Care Ltd
  • 7
  • 5
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  • 1
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  • 1
Total of 19, showing 1-19
Review from P B (Client) assisted by family/friend published on 10 October 2025 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Some excellent. Some very poor.
Reply from KARL DOUBLE, COMPANY DIRECTOR at Deben Willow Care Ltd
Many thanks for taking the time to review the service. I note that the review card relates to August 25 during a period where there were two care staff members that you felt did not engage as…read more
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Review from W S (Client) assisted by family/friend published on 3 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally happy with care provided by the women members of staff. Do not wish to have men carrying out care.
Reply from KARL DOUBLE, COMPANY DIRECTOR at Deben Willow Care Ltd
Many thanks for taking the time to submit this review, in doing so we as an organisation have the ability to reflect on the service we provide in the rural areas we service.With regard to male care…read more
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Review from Nancy D (Client) published on 28 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I required these care services for almost 3 weeks after returning home following a hip fracture. I had some rehab prior to coming home and as a result I required only personal care consisting of showering alternate days and seated washing on the other days. I found the care workers excellent. They were
very, very helpful and kind. Each carer came in with a smile - a good way to stary my day.
Reply from Karl Double, Company Director at Deben Willow Care Ltd
May I initially thank you for taking the time to submit this review of the service you received. It is always nice to know that the reablement element of the services we supply have achieved the…read more
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Review from Jan O (Wife of Client) published on 31 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing but gratitude for everyone of the caring staff who have attended in the past week. So kind and patient toward both me and my husband. Thank you all.
Reply from Karl Double, Company Director at Deben Willow Care Ltd
Initially may I thank you for taking the time to submit the review of the services you have received. This is the lifeblood of any service to understand the views and feelings of all of our customer…read more
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Review from D D (Client) published on 10 July 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The staff were pleasant and positive.
However, the constant change of visitors meant that continuity was poor. Overall, we felt that the support was reliable.
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Review from Ben M (Son of Client) published on 17 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After the loss of my mother, our family faced one of the most difficult times in our lives. My father was at his lowest point, and finding reliable, compassionate care for him felt like navigating a minefield. We tried a few care companies in the beginning, but nothing felt quite right-until we found
Deben Willow Care.


Their team has been exceptional not only professional, but also warm, kind, and genuinely caring.


A special thank you to three carers in particular for their kindness and sincerity have been truly remarkable. On one occasion, they not only prepared dinner for my dad but stayed, chatting, laughing, and playing the piano with him. That simple half-hour of warmth and joy brought him a lightness we hadn't seen in a long time.


It's moments like those that make all the difference. Deben Willow Care didn't just support my father they brought a sense of comfort and companionship during a very dark time. We're forever grateful.

Reply from Karl Double, Company Director at Deben Willow Care Ltd
Initially may I thank you for taking the time for both maintaining the communication with the team to support your fathers longterm care needs, and furthermore highlighting the commitment and positive…read more
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Review from Neil T (Son of Client) published on 12 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely girls looked after mum really well for over a year and now that she has gone into a care home she keeps saying how much she misses her girls. They turned up through wind rain or shine and we would just like to thank you all for your help.
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Review from B W (Wife of Client) published on 24 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers who visit the house are friendly and reliable.
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Review from Sarah (Daughter of Client) published on 26 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Deben Willow carers who came to our house to help us with end-of-life care for my father could not have been more professional. They were all kind and they helped not only my Father but they helped and supported the whole family. They managed to get through the snowdrifts where other services did not
and they were like the Cavalry arriving morning and evening to help us. Thank you Deben Willow staff for all your care and support - I will never forget that they and other teams were very much part of the plan enabling us to keep my Father at home during difficult times.
Reply from Lindy Arbon, Business and development officer at Deben Willow Care Ltd
Thank you for your kind review. It was a pleasure taking care of your father.
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Review from Wendy T (Daughter of Client) published on 9 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care agency is, in my opinion, one of the best. The carers actually care, the supervisors ensure they supervise and step in to sort out any problems. They are responsive, helpful and compassionate. Living over 100 miles away from my dad and being the only carer, I have had to rely on the care agency
more so in this pandemic. They get in touch with me if there are any problems, they go the extra mile it seems to me. One carer, in particular, has a superb relationship with my dad ensuring that his needs can be met (he doesn't see the needs as we do)!
I can highly recommend. I wish all care agencies were as good.
Reply from Lindy Arbon, Business and Development Officer at Deben Willow Care Ltd
Thank you for your kind words. We are privileged to look after your father.
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Review from Chantal C (Sister of Client) published on 29 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Deben Willow Care is a very suitable name. The company is very caring, helpful, friendly and always good advice. My brother much appreciates the carer visits and it keeps him up to speed. There is one special carer assigned to him who he refers to as his Guardian Angel. I, his sister, who lives a long
way from Woodbridge, feel he is in very safe hands and any problems I would be alerted immediately. Thank you Deben Willow Care for peace of mind. Very much appreciated.
Reply from Lindy Arbon, Business and development officer at Deben Willow Care Ltd
Thank you for your kind words. It is a pleasure to care for your brother.
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Review from D W (Client) published on 26 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Confusing when you ring the office as not clear which number to press when ringing to sort any issues and there is no number given for clients queries. Wish you were informed if and when your times had been changed (does not include any short notice issues, ie. sickness.)
Reply from Lindy Arbon, Business and development officer at Deben Willow Care Ltd
I will look into the phone system to see if we can make it clearer. If ever in doubt please press one.
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Review from Malcolm F (Husband of Client) published on 13 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Not having named carers on the weekly plan and various time periods start/complete can be very upsetting to the client.
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Review from Daphne S (Client) published on 11 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the helpers do a sometimes difficult job with a smile and a laugh.
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Review from J S (Client) published on 28 July 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
They have always been extremely friendly and helpful but do not always arrive on time and through no fault of the carers, 06.00 is very early for a first visit. However, I appreciate the social interaction during the day.
Reply from Lindy Arbon, Business and Development Officer at Deben Willow Care Ltd
Whilst I understand 6 am is early, unfortunately as explained when we took on the care, this was the only time we had available. We of course always aim to get to the client on time, but this is not…read more
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Review from Angela S (Daughter of Client) published on 24 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had night and morning care and the service we received was exceptional throughout. Mum's needs were complex and these were met fully. It gave family members respite as well.
Reply from Lindy Arbon, Business and development officer at Deben Willow Care Ltd
Thank you Angela, it was a pleasure looking after your mother .
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Review from A J (Daughter of Client) published on 7 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care very good and they do try and keep to the same support worker most days which is important to my mum.
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Review from Kate (Niece of Client) published on 25 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been using Deben Willow Care for 4 years plus now and I have nothing but praise for their professional service. The team from the on-site Carers to the office team are all so approachable, friendly, caring, sensitive, efficient and they always go the extra mile without being asked. I could not
recommend them more and feel very thankful that I met them in the first place.
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Review from Deborah R (Daughter of Client) published on 3 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Deben Willow team have completely changed my Dad’s life enabling him to stay in his own home whilst suffering from Dementia. Their understanding of how to deal with his needs is second to none and we as a family fully trust them in looking after my Dad. Recently due to Coronavirus my Dad had been
to A&E with a suspected UTI and was sent home completely confused and they immediately stepped up with all night care until he was deemed safe to be by himself again. I do not know what we would have done as it was out of the question to think about respite care in a Nursing home due to the number of deaths occurring. They do so much more than just look after his needs going the extra mile if need be. Most importantly there is always someone on the end of the phone anytime day or night with worries, concerns or even to just see how my Dad was that particular day if he was more agitated or whatever that day.
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Current Review Score: 8.8 (8.756)

Overview of Review Score

The Review Score of 8.8 (8.756) out of 10 for Deben Willow Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.256 for Deben Willow Care Ltd is calculated as follows: ( (22 Excellents x 5) + (7 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 39 Ratings = 4.256
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Deben Willow Care Ltd is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Sep 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Deben Willow Care Ltd

What Type of Services does Deben Willow Care Ltd offer?

Deben Willow Care Ltd offers Home Care.

How many Carers does Deben Willow Care Ltd employ?

Deben Willow Care Ltd employs 37 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Deben Willow Care Ltd to verify any information. View our terms and conditions. Deben Willow Care Ltd has an Enhanced Service - more info.