All our prices are subject to an assessment process based on personalised requirements.
Mileage rates and travel time to and from the care calls are not charged.
Mileage rates and travel time are charged within the provision of care e.g outings, shopping and appointments.
These prices are only a guideline, please contact Deben Willow Care Ltd to find out the exact price for your requirements.
Deben Willow Care Ltd has a Review Score of 9.0 (9.000) out of 10, based on 6 reviews in the last 2 years.
Over all time Deben Willow Care Ltd has 18 reviews.
4.0 out of 5
Many thanks for taking the time to submit this review, in doing so we as an organisation have the ability to reflect on the service we provide in the rural areas we service.With regard to male care staff, we include with in the care planning assesment that customers will always be given the opportunity/choice to select the gender of staff they prefer to provide care, however when there are very isolated instances of sickness and absence, there may be occassions where on certain appointments male staff are the option available.With regard to rates charged working within rural areas, there are overheads that we absorb into the business, on a whole such as increased paid travel time for staff and additional fuel costs. Unfortunately these costs are prevalent and we have never charged additional mileage costs, travel time as a separate charge or place a stipulation on a minimum amount of care delivery time, other than below a 30 minute care call.
5.0 out of 5
May I initially thank you for taking the time to submit this review of the service you received. It is always nice to know that the reablement element of the services we supply have achieved the required goals for yourself.It is always nice to be able to feed the content of the review to the care team and advise them of the positive impact in both their approach to care delivery and positive outcomes.
5.0 out of 5
Initially may I thank you for taking the time to submit the review of the services you have received. This is the lifeblood of any service to understand the views and feelings of all of our customer base and their associated family and advocates.I am so pleased to hear that we as an organisation have reached the expectancy level yourself and your husband required from both our care staff and the office team that supports delivery of care.Many thanks.
3.0 out of 5
5.0 out of 5
Their team has been exceptional not only professional, but also warm, kind, and genuinely caring.
A special thank you to three carers in particular for their kindness and sincerity have been truly remarkable. On one occasion, they not only prepared dinner for my dad but stayed, chatting, laughing, and playing the piano with him. That simple half-hour of warmth and joy brought him a lightness we hadn't seen in a long time.
It's moments like those that make all the difference. Deben Willow Care didn't just support my father they brought a sense of comfort and companionship during a very dark time. We're forever grateful.
Initially may I thank you for taking the time for both maintaining the communication with the team to support your fathers longterm care needs, and furthermore highlighting the commitment and positive nature of the individual care staff involved in the provision of care.As you would expect we are never complacent and appreciate your structured feedback.Registered care manager
5.0 out of 5
4.0 out of 5
5.0 out of 5
Thank you for your kind review. It was a pleasure taking care of your father.
5.0 out of 5
Thank you for your kind words. We are privileged to look after your father.
5.0 out of 5
Thank you for your kind words. It is a pleasure to care for your brother.
5.0 out of 5
I will look into the phone system to see if we can make it clearer. If ever in doubt please press one.
4.0 out of 5
5.0 out of 5
3.0 out of 5
Whilst I understand 6 am is early, unfortunately as explained when we took on the care, this was the only time we had available. We of course always aim to get to the client on time, but this is not always possible when we are looking after people and needs can differ each day, or there has been an emergency. Please do not hesitate to contact us if you have any concerns.
5.0 out of 5
Thank you Angela, it was a pleasure looking after your mother .
4.0 out of 5
5.0 out of 5
5.0 out of 5
The Review Score of 9.0 (9.000) out of 10 for Deben Willow Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Deben Willow Care Ltd is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5There are no team members posted.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Deben Willow Care Ltd to verify any information. View our terms and conditions. Deben Willow Care Ltd has an Enhanced Service - more info.
