Love 2 Care Homecare Services Ltd

3 Pine Court, Swindon SN2 8AD
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1.5 21 Reviews
  • Love 2 Care Homecare Services Ltd, Swindon
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9.9

Care Provided by Love 2 Care Homecare Services Ltd

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Good to Know

Owner

  • Love 2 Care Homecare Services Ltd

Person in Charge

  • Scarlett Webb (Registered Manager)
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Love 2 Care Homecare Services Ltd Reviews (21)

1.5

Love 2 Care Homecare Services Ltd has a Review Score of 1.5 (1.500) out of 10, based on 1 reviews in the last 2 years.
Over all time Love 2 Care Homecare Services Ltd has 21 reviews.

Overall Experience
  • 15
  • 4
  • 1
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  • 1
Date Published
  • 21
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  • 1
  • 20
Reviewer Connection to Love 2 Care Homecare Services Ltd
  • 5
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  • 1
Total of 21, showing 1-20
Review from B P (Client) published on 8 October 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
Unfortunately since the manager has decided to reply to my last review, and after speaking with my mother I think it's best as a vulnerable disabled adult I defend myself here that morning when when care had arrived, on the day I was accused of said racisim the carer was continually moaning about management
talking about other staff and informing me off all sorts which I had no interest in an things about me that had been said in the office obviously I questioned her on things an was very Irate but had every right to be in my own flat people are never happy when you call them out on bad practice But has to be done the the carer pulled out her phone and began to threatening to film me whilst im not even clothed in my own home obviously I was angry and did use expletives BUT UNDER NO CIRCUMSTANCES WAS I RACIST I've been deeply upset by the incident luckily I know that isnt me and your overall rating speaks volumes you need a good care company I highly recommend another company, AVOID LOVE2CARE
Reply from Steven Webb, Company Director at Love 2 Care Homecare Services Ltd
This is the Second review this ex-service user has made.Our service had received numerous occasions of verbal abuse from this person whilst we was supporting them. The package of care came to a…read more
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Review from Ian G (Brother of Client) published on 29 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Love 2 Care have been caring for my sister and as I have been shielding 120 miles away from my sister I have been delighted with Love 2 Care's regular updates. I speak to my sister almost daily and she has always said how well she is being looked after. When speaking to Love 2 Care, they always know
my voice and keep me fully aware of her condition.
Reply from Steven Webb, Company Director at Love 2 Care Homecare Services Ltd
Many thanks for such lovely words. I am pleased to hear our management and team of carers are doing a great job! Should you need anything then we are always at the end of the phone.
Kindest regards.
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Review from J G (Sister-in-law of Client) published on 29 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Pleased with how Love 2 Care keep us informed about my sister-in-law and making contact with us. Also getting help from outside when she needs it ie: hospital etc.
Can't comment on everyday care as we live away, but she is happy when asked about it.
Reply from Steven Webb, Company Director at Love 2 Care Homecare Services Ltd
Many thanks for your kind words and taking the time to review. We are always at the end of the phone should you ever need to discuss the care package or to see how your sister-in-law is doing on a…read more
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Review from P M (Client) published on 29 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been with Love 2 Care for 3 years and I have been very satisfied.
Reply from Steven Webb, Company Director at Love 2 Care Homecare Services Ltd
Thank you for such a lovely review. It has been our pleasure supporting you for all this time.
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Review from Bethany M (Client) published on 29 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Love 2 Care have been the best care agency I've used. The carers picked up very quickly when I became unwell and as I didn't see my family this was vital. My care has adapted a lot over the past year and despite this, the care agency have continued to adapt and support this. I feel that without them
I wouldn't be as well as I am today. I would never change care companies as I couldn't ask for better carers and managers.
Reply from Steven Webb, Company Director at Love 2 Care Homecare Services Ltd
Thank you for such a lovely review. We are delighted to be able to support and assist you where and when needed.
Many thanks for such lovely words.
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Review from Pamela B (Next of Kin) published on 29 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found my friend to be well satisfied with her care. She liked all of her carers and seemed happy and joked with them when they came. She never complained to me when I visited her. Therefore I'm pleased to say I think they did an excellent job.
Reply from Steven Webb, Company Director at Love 2 Care Homecare Services Ltd
Our carers are extremely fond of your friend. I think this shines through with the level of care and support she receives.
Many thanks for the kind words.
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Review from Rebecca S (Next of Kin) published on 29 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Love 2 Care looked after my nan when she was struggling with her dementia and needed help. Love 2 Care staff were amazing and my nan thought a lot of the carers. Would highly recommend Love 2 Care.
Reply from Steven Webb, Company Director at Love 2 Care Homecare Services Ltd
Very happy to hear of the positive feedback. All our team are dementia trained, so we are pleased to see this worked for you and your nan.
Many thanks for the positive feedback.
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Review from Rachel A (Daughter of Client) published on 24 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has excellent care for his needs. His carers go up and beyond their expectations to ensure Dad is very well cared for.
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Review from C J (Client) assisted by family/friend published on 24 March 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Satisfactory.
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Review from S S (Daughter of Client) published on 9 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the ladies/carers have been very pleasant. Mum has felt safe and secure with them helping her get ready for the day. The staff that I have had to speak to over the phone have all been very helpful.
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Review from Rebecca T (Granddaughter of Client) published on 5 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan is constantly singing Love 2 Care's praises. She likes the variety of carers she receives and they go above and beyond with anything she requires.
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Review from D H (Daughter of Client) published on 5 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have peace of mind knowing that Mum has got carers in to help. They know what they are doing and inform me of anything thanks not right. A big thank you to all concerned.
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Review from J B (Wife of Client) published on 13 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very satisfied with the service from carers. I would welcome fewer carers in the evening to enable the client to become more empathetic with the carer. Having a regular morning carer is most helpful.
I find it difficult to give 24 hours notice of cancellation if sickness occurs overnight.
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Review from Jennifer B (Sister-in-law of Client) published on 6 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I could not ask for more. We are very happy with all the care my sister-in-law gets from the carer.
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Review from C V (Granddaughter of Client) published on 2 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Love 2 Care Homecare genuinely care about their clients. They go above and beyond. Care is their priority. My grandparents have dementia and Love 2 Care take the time and spend quality time with them.
Love 2 Care reassure me I can leave them and not worry.
I couldn't recommend Love 2 Care enough.
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Review from Paul H (Son of Client) published on 29 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers go above and beyond, always happy to help out at short notice.
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Review from A O (Son of Client) published on 25 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care for my mum so far is excellent.
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Review from D B (Daughter of Client) published on 14 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has a regular carer who has got to know my mum and the way she likes things done. The carer and office communicate well with next of kin and do special visits at Christmas time for the management to my mum and all customers what a lovely touch.
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Review from E C (Client) assisted by family/friend published on 14 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think the care I am getting is very good. They make me feel very comfortable and are always happy and seem to be pleased to help and support in any way. I have a usual carer most of the time who really knows me and how I like things but when they are off on annual leave all other carers have been
lovely.
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Review from Lisa L (Daughter of Client) published on 2 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My step mum has adjusted well to having carers due to the friendliness of the carers and making her feel at ease. My step mum is deaf and communication with the carers has been excellent. As next of kin, I have always been kept in the loop with my step mum's care and any issues have always been reported
to me immediately. I would highly recommend Love 2 Care.
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Current Review Score: 1.5 (1.500)

Overview of Review Score

The Review Score of 1.5 (1.500) out of 10 for Love 2 Care Homecare Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 1.5 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 1.500 for Love 2 Care Homecare Services Ltd is calculated as follows: ( (1 Satisfactorys x 3) + (1 Poors x 2) + (4 Very Poors x 1) ) ÷ 6 Ratings = 1.5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Love 2 Care Homecare Services Ltd is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Mar 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

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Frequently Asked Questions about Love 2 Care Homecare Services Ltd

What Type of Services does Love 2 Care Homecare Services Ltd offer?

Love 2 Care Homecare Services Ltd offers Home Care.

How many Carers does Love 2 Care Homecare Services Ltd employ?

Love 2 Care Homecare Services Ltd employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Love 2 Care Homecare Services Ltd to verify any information. View our terms and conditions. Love 2 Care Homecare Services Ltd has an Basic Service - more info.