Helping Hands Home Care (Warrington)

Unit 2, 9 Padgate Lane, Warrington WA1 3RS
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9.8 9 Reviews
  • Helping Hands Home Care (Warrington), Warrington
Helping Hands is one of the UK's leading home care providers, with 100 branches and 6,000 carers providing dedicated support across England and Wales.

Its Warrington branch operates throughout the Cheshire district, combining kindness and diligence with a devotion to person-centred, one-to-one care that exceeds expectations.

Their flexible and fully personalised services can be provided through 30-minute visits throughout the week to support with cooking and cleaning, short-term care whilst your usual caregiver takes a break or round-the-clock support with live-in care.

Whatever needs a person may have, the Helping Hands’ Warrington team will work closely with both the person in need of care as well as their family to ensure a completely bespoke service, tailored to individual needs.

The dedicated support ranges from personal care, household chores and medication administration, all the way through to companionship, mobility assistance and nurse-supported care for complex conditions. And if your circumstances change at the last minute, the team will often have high-quality care in place within 24 hours of your initial enquiry.

Care packages are built entirely around the person in need, so family members can rest assured their loved one is fully taken care of.
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Care Provided by Helping Hands Home Care (Warrington)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £33.65
  • Weekly Live-in Care Fees: from £1595

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Warrington) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Ashleigh Height (Branch Care Manager)

Helping Hands Home Care (Warrington) Reviews (9)

9.8

Helping Hands Home Care (Warrington) has a Review Score of 9.8 (9.787) out of 10, based on 9 reviews in the last 2 years.
Over all time Helping Hands Home Care (Warrington) has 9 reviews.

Overall Experience
  • 8
  • 1
  • 0
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  • 0
Date Published
  • 9
  • 2
  • 9
  • 9
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Reviewer Connection to Helping Hands Home Care (Warrington)
  • 3
  • 3
  • 1
  • 1
  • 1
Total of 9, showing 1-9
Review from Laurence C (Client) assisted by family/friend published on 4 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care company.
Reply from Katie Rathbone, Home Manager at Helping Hands Home Care (Warrington)

Thank you for taking the time to leave us a 5/5 review, we really do appreciate it.
We are thrilled to hear you feel Helping Hands Warrington are an excellent care company and will be sure to pass on your kind feedback to the team.
Kindest regards

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Review from T L (Client) published on 22 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers are good, doing everything requested. They arrive on time or close to it and do not rush you. Generally, they are gentle as they wash and dry you and always ensure you are ok before they leave. One carer regularly checks that your skin is not damaged in any way and warns you if there
are any potential issues.
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Review from Julia P (Daughter of Client) published on 13 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands provide a wonderful service. The staff are all so caring and kind with my mum. Nothing is too much trouble which is both a great support for her and our family. We couldn't do without you! Thank you!
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Review from Alison A (Daughter of Client) published on 13 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands literally changed our lives. The staff are amazing and my mum looks forward to every visit. They are so kind and considerate as well as being super efficient in everything they do. The help we have received has helped Mum stay at home and get her confidence back too. I would not hesitate
to recommend this wonderful care provider.
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Review from C C (Daughter of Client) published on 13 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands have been an absolute godsend. I cannot recommend them highly enough.
We initially became involved with Helping Hands following my mother having an operation and needing some support around medication, meals etc.
The manager and the team at Warrington were empathetic, supportive, and
professional from our first meeting.
My mums care and meeting her needs appropriately were central to the service provided. Mums needs were regularly reviewed to ensure she had the care required.
The carers attending mum were kind, considerate and respectful. On the occasions I saw them interacting with mum, I was impressed not only by their caring skills but also by their friendliness towards my mother. Carers took time to find out what mum liked, to sit and talk to her, share the newspaper and support her in any way they could.
We could not have managed mums care without the support from Helping Hands and we thank them for being there for her.
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Review from R J (Client) published on 13 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care I receive is second to none. My dignity is maintained at all times but especially when receiving personal care. Also important is a good sense of humour and laughing about things during the visits. All the carers who visit me are caring, professional, knowledgeable about my specific medical
issues and how it affects my care. My experience, over the last 5 years has been 100% positive. I would have no hesitation in recommending Helping Hands Home Care to anyone needing care at home.
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Review from A K (Mother of Client) published on 13 February 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care company are only as good as the staff and right now we have excellent carers. When good staff leave or are forced to leave then you have to hope that you get good replacement staff. Of course, this is a continuous concern when you are in this position.
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Review from Zahida A (Wife of Client) published on 13 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been fortunate to receive first-class home care from our team of angels at Helping Hands, Warrington over a couple of years. Management has been fully supportive, empathic and always willing to go the extra mile to ensure the best home care is provided by their great team of angels. Our regular
cares are well-trained, empathic, kind professionals. Their amazing care and interaction with my husband has certainly lifted up his morals and confidence and I sure can see the very positive effect on his health. He actually looks forward to seeing them on their daily visits and so do I. We are very grateful to the whole team including two new starters.
We wish to see the Warrington Team go for a National Award for the Best Home Care Service. Thank you all for your support.
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Review from Brian E (Husband of Client) published on 13 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall care is very good. My wife requires specialist care and compassion ate understanding of her needs. It is very difficult for her to communicate with anybody therefore it requires a familiarity with carers she knows and is comfortable with. My wife can sometimes get stressed when carers come that
she is not familiar with and sometimes it takes time to calm her down. I understand it is not always possible to provide this continuity at weekends and holiday periods, but I trust that you can do your best to accommodate her.
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Current Review Score: 9.8 (9.787)

Overview of Review Score

The Review Score of 9.8 (9.787) out of 10 for Helping Hands Home Care (Warrington) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.887 for Helping Hands Home Care (Warrington) is calculated as follows: ( (49 Excellents x 5) + (2 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 53 Ratings = 4.887
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Warrington) is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Jun 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Ashleigh

Ashleigh Height

Job Title: Branch Care Manager

About Me: I‘ve worked in healthcare for six years, focusing on domiciliary, neurorehabilitation, and
complex care. Joining Helping Hands in 2019, inspired by my nan‘s memory struggles,
I started as a carer and became a Branch Care Manager in three years. I love working here;
our team is amazing, and I‘m passionate about providing the best quality care for loved
ones in the community.

Frequently Asked Questions about Helping Hands Home Care (Warrington)

What Type of Services does Helping Hands Home Care (Warrington) offer?

Helping Hands Home Care (Warrington) offers Home Care.

How many Carers does Helping Hands Home Care (Warrington) employ?

Helping Hands Home Care (Warrington) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Warrington) to verify any information. View our terms and conditions. Helping Hands Home Care (Warrington) has an Enhanced Service - more info.