Helping Hands Home Care (Torquay)

The carer that comes to me is a caring carer and nothing is too much trouble.

Every morning a member of your team, very cheerfully greets us, does splendidly giving us an all over wash, or shower. Having made our beds, they prepare our breakfast of a boiled egg and cereal with fruit. They then complete various other jobs. At all times they are respectful.

Caring for my mother has been made a lot easier with the help from Helping Hands we receive. They have made all the changes that we had requested and even suggested other ideas. So we are very pleased with the service provided.

All the carers are very nice, polite, competent and good listeners and you seem to be able to work round any other commitments that I have and they each remember how I like things done. I think that the level of care is adequate for the moment but this may change if I get more health issues.

Always aim to please is very helpful when needed. Nice personality can't do enough for and enjoys the laughs.

Very thorough & clear. Checked we were happy with the service provided.

Excellent service, especially continuity of care, not a different carer every time.

They have been very friendly and kind.

I am really happy with Helping Hands. The carers are kind and provide for my mother's needs. They try to have the same carers going in, although this is not always possible. The management are really helpful and flexible in emergencies. I would recommend to others.

We have a regular arrangement for visits but alterations or additions to this are always accommodated in a helpful manner

Helping Hands carers are so lovely with my mum. They are trustworthy, professional and very friendly. They chat with my mum, bathe her legs, empty her commode and do anything that mum asks them. Once a week they change the patch on her arm. It is so reassuring for me and my brother to know the carers are reliable and professional.

The team have supported my mother and been a godsend in keeping her safe at home. They have also massively supported me going through this whole process of looking after an elderly parent. I can't thank them enough.

Helping hands are an excellent company, they care for my mother and understand her needs, time keeping is good and continuity of care. They always keep me informed if there is any issues regarding my mum, which is good as I live away from my parents. The carers are all so caring and understanding.

The patient has been very happy with her carers.

My Mum is so happy with helping hands coming in to do her personal care. She finds all the girls so lovely and caring. She has enabling's on Tuesday and really enjoys going out with them. She makes it so much fun for my mum. The office staff are so lovely, especially one, they all try their best to accommodate all. They provide a rota which is good for Mum as she knows who is coming each day and provides the continuity of care that my Mum needs.

Having had a very bad experience with another local care agency. I have found that Helping Hands have restored my faith in care agencies. They are professional, friendly and very supportive. Both my parents have dementia which is a challenge but the carers take it in their stride and provide caring and respectful help every day. A rota is provided by Helping Hands at the end of each week for the times of the following week which is great and a report on each visit by the carers is generated for you to read which is very useful as well. I am very happy to recommend them highly.

Very happy that we chose this company for Mum.

They have provided excellent staff to look after my mum and my aunt. They provide good feedback on the daily visits. They have been extremely helpful in coping with emergencies and providing changes when circumstances have changed.

A great start to a new situation in my life, and more importantly, my mums - keep up the good work all - you should be proud of what's been achieved to date.

My experience with Helping Hands has been pure satisfaction, without their help, life for me would be extremely difficult. During this pandemic, their help has been invaluable (shopping and posting letters). As I have no living relatives that live near me, their help was very important.