Helping Hands Home Care (Colchester)

16 St. Botolphs Street, Colchester CO2 7DU
Review Us
9.5 15 Reviews
  • Helping Hands Home Care (Colchester), Colchester
Helping Hands Home Care (Colchester) offers care to people in their own homes in Brightlingsea, Clacton-on-Sea, Colchester, Dedham, Feering, Frinton-on-Sea, Great Bentley, Marks Tey, Mersea Island, Wivenhoe and the surrounding areas.

Care staff are well trained and offer compassionate and empathetic care that is tailored to the needs of the individual. They care for all ages and both mental and physical disabilities.

They offer a whole range of care from respite care for people who have just returned from hospital and need extra support at home, to short visits to give medication and for those needing a lot more support there is 24/7 live-in care.

Show Helping Hands Home Care (Colchester) on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

  • Hourly Visiting Care Fees: from £34.60

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Colchester) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Kimberley Pash (Branch Care Manager)

Helping Hands Home Care (Colchester) Reviews (15)

9.5

Helping Hands Home Care (Colchester) has a Review Score of 9.5 (9.511) out of 10, based on 9 reviews in the last 2 years. Over all time Helping Hands Home Care (Colchester) has 15 reviews.

Overall Experience

  • 9
  • 6
  • 0
  • 0
  • 0

Date Published

15
9
9
9
6

Review from A H (Daughter of Client) published on 22 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I had to look for a Care Company following Mums admission to Hospital due to a serious UTI
A friend signposted me to Helping Hands (she works as a Volunteer) and I have never looked back
Mum has Vascular Dementia and has gradually deteriorated in the past 5 years in terms of her cognitive abilities
The Carers who have been assigned to her have been lovey and also relating to her condition
A particular staff member has ensured that the Carers have been matched to her needs

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sylvia A (Client) published on 25 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I only became a client with Colchester Helping Hands on the 14th April, but I find the carers very good, those in the office very helpful & friendly. They seem to check regularly that the client is happy with the way things are going, which is good. No complaints from me so far. Long may it last. The
company seems to have a very good reputation locally.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jacqueline N (Daughter of Client) published on 25 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This company has cared for my mum recently. Thanks to Ivor and his amazing team of carers. who were compassionate kind gentle bubbly and very caring. would highly recommend they were also caring towards family which was lovely Thanks again.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Christine R (Client) published on 8 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have a regular weekly visitor for household chores, mainly cleaning, and the carers are, on the whole, hardworking and pleasant. I have occasional extra help for personal care & meals - and carers are friendly. I prefer having a regular carer as I like the continuity, and some I get on better with.
The service is very reliable and the staff are kind and helpful. I am sufficiently confident in the firm as to recommend them to 3 friends who have taken up the recommendation.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Daniel W (Client) published on 8 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with Helping Hands for 3 years and have been very pleased with the service I have received from all carers, especially one in particular and all the staff in the Colchester branch.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J G (Daughter of Client) published on 19 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional care + service from Helping Hands Carers. Examples of going the extra mile, staying late with my father when my mother was taken to hospital, staying through their lunch break to avoid dad being alone for an hour the day after mum was hospitalised, fielding phone calls from engineers who
wanted to come to the house.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Rod U (Client) published on 11 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased you invited this review of our carers. They have literally transferred the running of our lovely house and home. The standard of the carers in very high. In fact the carers are models of this type of work; confident, experienced and totally professional! Of course they vary in some ways
- but all of them put our needs first. They often read a situation and modify how they plan to work that day. We look forward to them coming and enjoy a happy relationship with the whole team. Training is clearly good; standards are upheld by training and careful listening to clients needs (that day!) We are blessed to have the team of carers.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sylvia M (Client) published on 6 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been involved with Helping Hands for many months, and so far have found all the care staff to be very pleasant to deal with and happy to do any task requested.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D F (Client) published on 2 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All girls are very satisfactory.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jes B (Client) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has had care visits every day from Helping Hands Home Care for the last year and they've been largely fantastic - responsive to feedback and alert to Mum's needs. The carers themselves have all been lovely and dealing with Helping Hands at the office level has been really professional too.
We've had a great experience and they helped us out hugely at a very difficult time.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C T (Client) published on 1 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are always cheerful and do the tasks listed.
Unfortunately, they rarely stray from the path and pick up rubbish on the floor or items of clothing that are obviously not meant to be on the floor.
Change of carers is not notified. Have requested certain times which change for a week then timings
go back to those which aren't suitable.
New and replacement carers need to ask if they don't know something
There also needs to be some education on recycling. Very few carers know what to recycle, even though they live in the area themselves!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from N W (Client) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the care and attention I have received.

Reply from Kimberley Pash, Branch Care Manager at Helping Hands Home Care (Colchester)

Thank you so much for leaving such a great review for us! I'm pleased to hear how satisfied you are with the care you've received and we're ever so grateful for your feedback. Best wishes

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R F (Daughter of Client) published on 26 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed to agree an extension to the care arrangements for my mother. The manager visited my mother with me there and talked through what extra help was needed. He was very understanding and put my mother at ease and she felt happy and confident to proceed with the arrangements. All the staff at
Helping Hands, (the carers and the team in the office) have been so lovely and supportive to my mother which we both greatly appreciate.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from V H (Client) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had carers twice a week at that time but now I have them once a week as I have progressed a little more.
They have a can-do mentality and have always done what was needed or asked of them.
If I wasn't happy with them, I would vote with my feet.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Stephen M (Client) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My regular carers are the very best in the home care service. They all go the extra mile for me. They always leave me in a far more happy condition and confidence on their departure. I am so lucky to have them in my life.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.5 (9.511)

Overview of Review Score

The Review Score of 9.5 (9.511) out of 10 for Helping Hands Home Care (Colchester) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.611 for Helping Hands Home Care (Colchester) is calculated as follows: ( (34 Excellents x 5) + (19 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 54 Ratings = 4.611

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Colchester) is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (0)

Meet the Team (1)

Kimberley

Kimberley Pash

Job Title: Branch Care Manager

As a Branch Manager for Helping Hands, I ensure my branch runs safely for customers and carers. I love helping people stay in their homes. Inspired by my mum, a carer, I began my care journey 20 years ago after seeing the joy she brought to residents.


In my spare time, I cherish creating memories with my family.

Frequently Asked Questions about Helping Hands Home Care (Colchester)

What Type of Services does Helping Hands Home Care (Colchester) offer?

Helping Hands Home Care (Colchester) offers Home Care.

How many Carers does Helping Hands Home Care (Colchester) employ?

Helping Hands Home Care (Colchester) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Colchester) to verify any information. View our terms and conditions. Helping Hands Home Care (Colchester) has an Enhanced Service - more info.