Bluebird Care Loughborough & Ashby De La Zouch

Unit 5-6, The Oak Business Centre, 79-93 Ratcliffe Road, Sileby, Loughborough LE12 7PU
Review Us
9.0 8 Reviews
  • Bluebird Care Loughborough & Ashby De La Zouch, Loughborough
Generic Domiciliary care
Bluebird Care Loughborough & Ashby De La Zouch is passionate about keeping their customers safe, secure and happy in their own homes. With exceptional attention to infection control measures, customers can rest assured they receive the best in protection and safety. Bluebird Care’s team offer a wide range of services to include prescription and shopping collection to ensure their vulnerable customers stay safe inside.

With kindness and compassion, their highly trained and trusted team deliver bespoke care packages that are tailored to individual needs. The enthusiasm and happy disposition within the care team keeps customers being themselves, doing the things they love, safe in the comfort of their own home.

Live-in Care
Bluebird Care Loughborough & Ashby De La zouch is passionate about keeping their customers safe, secure and happy in their own homes. With exceptional attention to infection control measures, customers can rest assured they receive the best in protection and safety. Bluebird Care Loughborough & Ashby De La zouch offers a full Live-in Care service where a suitably matched care assistant lives in the customer’s home. The Live-in care service is completely personalised to each individual customer and provides the ultimate in safety and protection.
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Care Provided

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Companionship

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

Our fees depend on the needs of our clients. This can vary depending on how much assistance is required.


Please call our office to find out more information regarding fees.

Good to Know

Group/Owner

Person in charge

  • Namulota Mwelwa (Care Coordinator)

Bluebird Care Loughborough & Ashby De La Zouch Reviews (8)

9.0

Bluebird Care Loughborough & Ashby De La Zouch has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years.
Over all time Bluebird Care Loughborough & Ashby De La Zouch has 8 reviews.

Overall Experience
  • 5
  • 3
  • 0
  • 0
  • 0
Date Published
  • 8
  • 0
  • 0
  • 3
  • 5
Reviewer Connection to Bluebird Care Loughborough & Ashby De La Zouch
  • 4
  • 2
  • 1
  • 1
Total of 8, showing 1-8
Review from John E (Client) published on 8 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault the usual lady who attends. Bright, happy, attentive and above all, she cares.
Reply from Bluebird Care, Management at Bluebird Care Loughborough & Ashby De La Zouch

Thank you so much for your kind review! We are incredibly proud of our team and their dedication to providing exceptional care. We'll be sure to share your positive feedback with the carer, it will mean the world to her! We appreciate you trusting us with your care.

  • Staff
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  • Management
  • Treated with Dignity
  • Value for Money
Review from A W (Client) published on 1 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am being treated with kindness and respect. I enjoy a completely cooked meal every day. I receive fantastic care from all the staff who are well trained, friendly, neat and work with dignity and respect. In addition, the staff are very professional and any concerns are dealt with efficiently. Whatever
their role they are kind and professional often going above and beyond to ensure my happiness, safety and my well-being. I also receive 24-hour care and all services are more than expected. I will recommend Bluebird Care at all times.
Reply from Management, Management at Bluebird Care Loughborough & Ashby De La Zouch

Thank you for this wonderful review! It truly means a lot to our entire team at Bluebird Care. We're delighted you feel treated with kindness, enjoy our meals, and receive exceptional care from our dedicated team. We strive to exceed expectations, and your recommendation means the world to us!

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Review from A F (Daughter-in-law of Client) published on 18 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found all the staff to go above and beyond in their care for my mother-in-law. Her main carer is the most caring, conscientious and diligent person and we are lucky to have her. The manager is kind, helpful and full of empathy. Can't thank them enough for their care.
Reply from Bluebird Care, Management at Bluebird Care Loughborough & Ashby De La Zouch

Thank you so much for taking the time to leave such a kind review. We are incredibly proud of our team and their dedication to providing exceptional care. We will be sure to share your kind words with the entire staff, especially the main carer and the manager. It means a lot to know that we are making a positive difference in your mother-in-law's life. Thank you again for choosing us.

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Review from J G (Daughter of Client) published on 11 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The best care company we have had! I trust them to provide the best care for my mother and they do that! They are very supportive and kind and we love them.
The manager, office staff and all the carers are amazing.
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  • Treated with Dignity
  • Value for Money
Review from L H (Wife of Client) published on 25 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The support and care I have received for my husband over the last 12 months have been invaluable. From personal care to emotional support the company could not have given more.
Reply from Bluebird Care Loughborough & Ashby De La Zouch, Care Coordinator at Bluebird Care Loughborough & Ashby De La Zouch

Thank you for your wonderful comment, we are pleased you are happy with our service and will ensure we continue to provide a service that meets your requirements.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M M (Client) assisted by family/friend published on 15 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The day to day care is good, the carers are friendly and helpful, generally arriving on time where possible. The standard of personal care is good and their attention to the prevention of infection during Covid has been good. The biggest problem for me, as well as the carers, is a lack of communication
with the organisers so I often have no idea who is coming. There have been some instances where I have not been consulted about a referral to other agencies e.g the Occupational Therapist district nurses. I need to know and discuss when these are made.
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Review from Helen M (Client) published on 12 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In March 2017, at the age of 41, I had a massive brain haemorrhage, leaving me with profound disabilities. I am also a single parent. Before I had Bluebird, I had lots of different carers and agencies, none of which could meet my needs. It is very difficult been reliant on others, and agencies were
set up to carter for elderly people, not a young (ish) disabled person with a child. I have been so much happier since Bluebird have been supporting me. My quality of life has improved, and I am treated with respect. Bluebird is enabling me to live my life despite my disability.
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Review from G K (Wife of Client) published on 5 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are delighted with the care and support we receive. If times have to be changed we are notified well in advance. You should be very proud of the carers you supply. They are kind, considerate and knowledgeable and never make you feel you are putting on them
  • Staff
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  • Treated with Dignity
  • Value for Money
Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for Bluebird Care Loughborough & Ashby De La Zouch is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Bluebird Care Loughborough & Ashby De La Zouch is calculated as follows: ( (18 Excellents x 5) ) ÷ 18 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Loughborough & Ashby De La Zouch is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Oct 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (1)

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Troy Steers

Job Title: Registered Manager Joined: 2020

Troy comes with over 7 years of experience in the care industry, starting as a carer, and rising through the ranks to become a Registered Manager. I have managed both Residential homes, Learning Disabilities Homes and Domiciliary Care services. I have been responsible for Care Staff training for many years and in this capacity have written and conducted many training sessions ensuring that they meet the Standards set out by the Care Certificate, CQC and Policies and procedures. He is extremely passionate with regard to the care that is provided, Troy also provides care and support for our clients to ensure that we are meeting all of their needs

Frequently Asked Questions about Bluebird Care Loughborough & Ashby De La Zouch

What Type of Services does Bluebird Care Loughborough & Ashby De La Zouch offer?

Bluebird Care Loughborough & Ashby De La Zouch offers Home Care.

How many Carers does Bluebird Care Loughborough & Ashby De La Zouch employ?

Bluebird Care Loughborough & Ashby De La Zouch employs 14 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Loughborough & Ashby De La Zouch to verify any information. View our terms and conditions. Bluebird Care Loughborough & Ashby De La Zouch has an Enhanced Service - more info.