Putting it bluntly, this is the worst care agency my mum as ever had, and this in comparison to 4 previous agencies, so we have long and varied experience.
Call times are all over the place, calls are missed, it's a double up call and frequently only 1 turns up.
Staff are inconsistent, most are inexperienced and have obviously not been briefed. Some are rude, to the point I had to exclude one from the call. Messy work, noisy, poor English, untidy, most don't wear a uniform, no id tags, dressed inappropriately, etc, etc.
Support from the "manager" is non existent and I've never been given a call rota schedule, despite often requesting it.
They were also appointed by the NHS chc, so how they manage to satisfy them is a mystery.
Overall, terrible.