First Point 24

3 Alexandra Street, Southend-on-Sea SS1 1BX
Review Us
9.5 8 Reviews
  • First Point 24, Southend-on-Sea
First Point 24 Ltd is a trusted provider of high-quality home care services, delivering personalised support to individuals across the UK. With nearly 30 years of experience in the healthcare sector, the team specialises in offering tailored care solutions that prioritise dignity, independence, and well-being.

The agency provides a wide range of services, including 24/7 supportive care, condition-led care, mental health support, and private care. Whether assisting with daily activities, offering companionship, or providing complex medical care, First Point 24 Ltd ensures that every client receives compassionate and professional support.

Committed to excellence, the team consists of highly trained and dedicated care professionals who work closely with clients and their families to develop bespoke care plans. Their approach is flexible, reliable, and centred on individual needs, allowing clients to remain comfortable in their own homes while receiving the highest standard of care.

By focusing on continuous improvement and maintaining strong communication, First Point 24 Ltd stands out as a provider that genuinely cares. Their mission is to enhance the quality of life for those they support, offering reassurance and peace of mind to families and loved ones.
Show First Point 24 on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £27

We are committed to transparency and are more than willing to discuss how these components apply to your specific situation. For a detailed breakdown and personalized quote, please contact us directly.

These prices are only a guideline, please contact First Point 24 to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • First Point 24 Ltd

Person in charge

  • Annah Jakopo (Registered Manager)

First Point 24 Reviews (8)

9.5

First Point 24 has a Review Score of 9.5 (9.456) out of 10, based on 7 reviews in the last 2 years.
Over all time First Point 24 has 8 reviews.

Overall Experience
  • 6
  • 2
  • 0
  • 0
  • 0
Date Published
  • 8
  • 5
  • 7
  • 7
  • 1
Reviewer Connection to First Point 24
  • 4
  • 2
  • 1
  • 1
Total of 8, showing 1-8
Review from Sandy S (Grandmother of Client) published on 28 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have Firstpoint 24 for my grandson. The carers are very attentive, caring, reliable, compassionate and respectful to his needs. The office staff are always available for any queries or just help with anything you need.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from K B (Daughter of Client) published on 28 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my father received was always given with respect and kindness as well as his daily needs being met. A friendly smile and a little chat passed between him and the carer. This made such a difference.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from W H (Husband of Client) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dear wife, who had M.N.D., was cared for by First Point 24 for almost six months, and I have to say I couldn't have coped without them. They were very caring and devoted to their job. In conclusion, I was very happy with their part in looking after my wife, and most certainly recommend them to others.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from G O (Daughter of Client) published on 25 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First Point 24 made the last weeks of my fathers life so much easier. The carer they gave was outstanding and they always arrived with a smile and my father appreciated every thing they did for him even if that was just to talk. Thank you for making an extremely difficult time easier for us all.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from R B (Client) published on 24 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We could not manage without our carer's help and appreciate all they do.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J W (Daughter of Client) published on 5 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First Point 24 care team have been caring for my mum for the past 3 years, we have been extremely happy with the care the ream give my mother they are always on time and treat my mum with dignity and care and are very kind to both my mum and dad who is mums carer. They always come back if mum needs
changed and the office still are very helpful.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S C (Daughter of Client) published on 25 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After my mum was diagnosed with cancer we started care with First Point 24. Mum really didn't want carers as she has always been very independent and she is only 67. However after a week of the carers coming in, mum couldn't believe how nice, friendly and helpful the carers are. We have been with
First Point 24 for 7 months now and can not fault the carers. They all go above and beyond and are so compassionate.
Reply from Annah Jakopo, Registered Manager at First Point 24

We greatly appreciate your feedback. Thank you for allowing us to be of service.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Lisa H (Client) published on 27 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I think I miss even care in July 2022, following a number of different care providers. I have a very complex health history of which can be unpredictable in its nature.


Overall, the standard of care I have received from the company has been great Okera so friendly, well trained and knowledgeable.

They’re able to listen to my wishes and needs and wants and take these into account.


They have been some changes within the service in terms of the Carer’s that provide my support. However, the manager has taken into account my views wishes and wants in relation to this and tries to ensure my happiness and safety at all times.


They have been times when my care package has needed to increase at short notice to include nights support. This was done without any delay by the manager, and has continued forward for several months.


Thank you to everyone and keep up the good work

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.5 (9.456)

Overview of Review Score

The Review Score of 9.5 (9.456) out of 10 for First Point 24 is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.756 for First Point 24 is calculated as follows: ( (31 Excellents x 5) + (10 Goods x 4) ) ÷ 41 Ratings = 4.756
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for First Point 24 is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Apr 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about First Point 24

What Type of Services does First Point 24 offer?

First Point 24 offers Home Care.

How many Carers does First Point 24 employ?

First Point 24 employs 109 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact First Point 24 to verify any information. View our terms and conditions. First Point 24 has an Enhanced Service - more info.