First Point 24 Ltd is a trusted provider of high-quality home care services, delivering personalised support to individuals across the UK. With nearly 30 years of experience in the healthcare sector, the team specialises in offering tailored care solutions that prioritise dignity, independence, and well-being.
The agency provides a wide range of services, including 24/7 supportive care, condition-led care, mental health support, and private care. Whether assisting with daily activities, offering...
First Point 24 Ltd is a trusted provider of high-quality home care services, delivering personalised support to individuals across the UK. With nearly 30 years of experience in the healthcare sector, the team specialises in offering tailored care solutions that prioritise dignity, independence, and well-being.
The agency provides a wide range of services, including 24/7 supportive care, condition-led care, mental health support, and private care. Whether assisting with daily activities, offering companionship, or providing complex medical care, First Point 24 Ltd ensures that every client receives compassionate and professional support.
Committed to excellence, the team consists of highly trained and dedicated care professionals who work closely with clients and their families to develop bespoke care plans. Their approach is flexible, reliable, and centred on individual needs, allowing clients to remain comfortable in their own homes while receiving the highest standard of care.
By focusing on continuous improvement and maintaining strong communication, First Point 24 Ltd stands out as a provider that genuinely cares. Their mission is to enhance the quality of life for those they support, offering reassurance and peace of mind to families and loved ones.
Care Provided by First Point 24
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Nursing/Nurse Led Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Children (0-18)
Personal Care Services
Washing & Dressing
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Nursing / Nurse Led Care
PEG Feeding
Stoma Care
Medication Assistance (Intravenous)
Wound Dressing
Catheter Care
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
From £24.50
Weekly Live-in Care
From £1,950
For a detailed breakdown and personalized quote, please contact us directly.
The price(s) shown are provided by the agency. Contact First Point 24 for full pricing details and T&Cs.
Contact First Point 24 to get a personalised quote:
Review from Sandy S (Grandmother of Client) published on 28 March 2025 Submitted via Website•
Overall Experience
We have Firstpoint 24 for my grandson. The carers are very attentive, caring, reliable, compassionate and respectful to his needs. The office staff are always available for any queries or just help with anything you need.
We have Firstpoint 24 for my grandson. The carers are very attentive, caring, reliable, compassionate and respectful to his needs. The office staff are always available for any queries or just help with anything you need.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating
Review from K B (Daughter of Client) published on 28 March 2025 Submitted via Postal Card•
Overall Experience
The care my father received was always given with respect and kindness as well as his daily needs being met. A friendly smile and a little chat passed between him and the carer. This made such a difference.
The care my father received was always given with respect and kindness as well as his daily needs being met. A friendly smile and a little chat passed between him and the carer. This made such a difference.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from W H (Husband of Client) published on 27 March 2025 Submitted via Postal Card•
Overall Experience
My dear wife, who had M.N.D., was cared for by First Point 24 for almost six months, and I have to say I couldn't have coped without them. They were very caring and devoted to their job. In conclusion, I was very happy with their part in looking after my wife, and most certainly recommend them to...
My dear wife, who had M.N.D., was cared for by First Point 24 for almost six months, and I have to say I couldn't have coped without them. They were very caring and devoted to their job. In conclusion, I was very happy with their part in looking after my wife, and most certainly recommend them to others.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from G O (Daughter of Client) published on 25 March 2025 Submitted via Postal Card•
Overall Experience
First Point 24 made the last weeks of my fathers life so much easier. The carer they gave was outstanding and they always arrived with a smile and my father appreciated every thing they did for him even if that was just to talk. Thank you for making an extremely difficult time easier for us all.
First Point 24 made the last weeks of my fathers life so much easier. The carer they gave was outstanding and they always arrived with a smile and my father appreciated every thing they did for him even if that was just to talk. Thank you for making an extremely difficult time easier for us all.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from R B (Client / Service User) published on 24 March 2025 Submitted via Postal Card•
Overall Experience
We could not manage without our carer's help and appreciate all they do.
We could not manage without our carer's help and appreciate all they do.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J W (Daughter of Client) published on 5 March 2025 Submitted via Postal Card•
Overall Experience
First Point 24 care team have been caring for my mum for the past 3 years, we have been extremely happy with the care the ream give my mother they are always on time and treat my mum with dignity and care and are very kind to both my mum and dad who is mums carer. They always come back if mum needs...
First Point 24 care team have been caring for my mum for the past 3 years, we have been extremely happy with the care the ream give my mother they are always on time and treat my mum with dignity and care and are very kind to both my mum and dad who is mums carer. They always come back if mum needs changed and the office still are very helpful.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from S C (Daughter of Client) published on 25 February 2025 Submitted via Website•
Overall Experience
After my mum was diagnosed with cancer we started care with First Point 24. Mum really didn't want carers as she has always been very independent and she is only 67. However after a week of the carers coming in, mum couldn't believe how nice, friendly and helpful the carers are. We have been with...
After my mum was diagnosed with cancer we started care with First Point 24. Mum really didn't want carers as she has always been very independent and she is only 67. However after a week of the carers coming in, mum couldn't believe how nice, friendly and helpful the carers are. We have been with First Point 24 for 7 months now and can not fault the carers. They all go above and beyond and are so compassionate.
↩Reply from Annah Jakopo, Registered Manager at First Point 24
We greatly appreciate your feedback. Thank you for allowing us to be of service.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Lisa H (Client / Service User) published on 27 June 2023 Submitted via Website•
Overall Experience
I think I miss even care in July 2022, following a number of different care providers. I have a very complex health history of which can be unpredictable in its nature.
Overall, the standard of care I have received from the company has been great Okera so friendly, well trained and...
I think I miss even care in July 2022, following a number of different care providers. I have a very complex health history of which can be unpredictable in its nature.
Overall, the standard of care I have received from the company has been great Okera so friendly, well trained and knowledgeable. They’re able to listen to my wishes and needs and wants and take these into account.
They have been some changes within the service in terms of the Carer’s that provide my support. However, the manager has taken into account my views wishes and wants in relation to this and tries to ensure my happiness and safety at all times.
They have been times when my care package has needed to increase at short notice to include nights support. This was done without any delay by the manager, and has continued forward for several months.
Thank you to everyone and keep up the good work
Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 28 April 2025
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
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Awards / Recognitions (0)
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Accreditations
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Frequently Asked Questions about First Point 24
How many Carers does First Point 24 employ?
First Point 24 employs 109 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact First Point 24 to verify any information. View our terms and conditions. First Point 24 has an Enhanced Service -what an Enhanced Service includes.
