Willowcare (Suffolk) Ltd

41 Thetford Road, Brandon IP27 0BZ
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8.0 3 Reviews
  • Willowcare (Suffolk) Ltd, Brandon
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9.7

Care Provided by Willowcare (Suffolk) Ltd

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Good to Know

Owner

  • Willowcare (Suffolk) Ltd
  • Privately Owned

Person in Charge

  • Angela Quintana (Manager)
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Willowcare (Suffolk) Ltd Reviews (3)

8.0

Willowcare (Suffolk) Ltd has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years.
Over all time Willowcare (Suffolk) Ltd has 3 reviews.

Overall Experience
  • 3
  • 0
  • 0
  • 0
  • 0
Date Published
  • 3
  • 1
  • 1
  • 1
  • 2
Reviewer Connection to Willowcare (Suffolk) Ltd
  • 2
  • 1
Total of 3, showing 1-3
Review from Sharna B (Daughter of Client) published on 13 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so grateful for all the carers at Willowcare looking after both my parents, they are all so kind caring and so accommodating to them both. They go above and beyond. They have worked wonders with my lovely mum who has dementia , now she is home from a not so good experience of living in a care home.
Absolutely amazing. If I could I would give you 10 stars. Forever grateful to all of you.
Reply from Angela Quintana, Manager at Willowcare (Suffolk) LtdThank you for your lovely feedback. It is a privilege to care for loved ones. We do try our best to ensure they have the best care possible. Your comments are greatly appreciated!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Derin O (Client) published on 14 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you guys for the excellent care you provided. The carers were punctual, kind, and experienced. I can confidently recommend this care agency to anyone looking for a reputable care agency. Missing you guys already.
Reply from Angela Quintana, Manager at Willowcare (Suffolk) LtdWe miss you too! We are so happy that we provided a great service to you and hope to see you again.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Colin B (Client) published on 12 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been provided with at least six carers over this period and I would highly recommend Willowcare without any doubts.
Reply from Angela Quintana at Willowcare (Suffolk) LtdThat’s wonderful news Colin. Thank you for your feedback.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Willowcare (Suffolk) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Willowcare (Suffolk) Ltd is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Willowcare (Suffolk) Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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