Olive Leaf Health & Homecare Ltd

We have been using Olive Leaf for just over a year. We have a wonderful small team who care for our daughter. In July we needed some extra care and the team went above and beyond to make sure that our needs were met. We knew that she was in good hands being well cared for. For various reasons, our daughter's routine has changed a lot over the last month and our team have stepped up to the mark making sure she was comforted when needed and had a familiar face caring for her. We really appreciate everything the staff at Olive Leaf do for not just our daughter but us as a family.

In terms of my overall quality of care input I receive from Olive Leaf Bradley Stoke, I don't agree but I don't disagree with. To put things into perspective, there are a handful of care workers for this provider, who I won't specify who are sometimes abrupt and unprofessional in how they conduct themselves to myself and oftentimes they drop my medication onto my floor and force me to go to my local pharmacy to have the wasted tablets disposed, which I will not condone or tolerate. Also, there have noticeably been increasing numbers of care emergencies within the past year and every time one occurs, I'm never informed, sometimes don't get assistance or at the right time, so the continuity for this is down the drain.

We have been using Olive Leaf Services nearly a year now, there's a great team giving good care to my mother in law. Great service given.

Olive Lead staff have been very supportive and helpful. They will let me know if Mum needs medication ordered or any shopping she needs. They are very easy to talk to if we have a problem. Thank you.

The only downside is too many different carers older people need to get to know the carer so need someone regularly.

The carers and management staff have always done their utmost to ensure Mum received excellent care and have been compassionate and flexible in their approach to delivering care. We are very happy with all aspects of Mums care and would highly recommend. Thank you Olive Leaf Health & Homecare Ltd.

All carers are very prompt and reliable, also take time to meet my mother needs. Very pleased.

The lady who came to see me explained everything clearly, which put me at ease. She was very friendly and helpful in changing my care needs.

We have found the care provided to be excellent from all members of the team. Management listens to your requests and ensures these are implemented. We take comfort that the processes, training and systems are good, so that you know the teams are up to date.

Olive Leaf Health care solutions came highly recommended to me by another user. I have been using them for several months to provide care for my husband, who has complex needs including dementia. Olive Leaf was able to provide us with the same two carers, and this consistency was important to us. It is so reassuring to have such competent, professional carers who treat him as an individual and with kindness and respect. The management of the agency has been highly organised and proactive and also, supportive to myself at a challenging time. Thie documentation is thorough, and their systems exemplary. I would not hesitate to recommend Olive Leaf.

The staff are polite, professional and caring. If they are running late, they make an attempt to let us know.

We are very pleased with the standard of care provided by friendly staff and the support of management. All carers have provided very good and sustained care, and some have proved to be prepared to go out of their way to look after my husband. I appreciate being informed if carers are likely to be late, but this doesn't happen often. Grateful thanks to all staff.

Clearly know what they are doing and very professional. All carers are friendly and lovely people. All carers are always helpful and kind. Always clean and tidy.

Overall service is very good. Carers are very polite, helpful and understanding. The system works well and generally stick to their given timetable. They are always pleasant and find time to have a few words to discuss things with you.

Olive Leaf staff are very caring and friendly. They are very patient.

Always courteous and understanding. My wife seems happy to see them. Also helpful around the house.

Have been very pleased with the care received. They came highly recommended and I can understand why. Not the cheapest but you get what you pay for. Carers are brilliant and lovely girls in their own right.