HP Homecare

45 Circus Road, St Johns Wood, London NW8 9JH
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9.3 4 Reviews
  • HP Homecare, London
HP Homecare are a specialist home care agency serving people in need of private nursing and carers across London for nearly 30 years.

HP Homecare deliver exceptional, bespoke, private nursing and private care supporting clients with a wide variety of care services to individuals in their own home. This could be long-term care for somebody who is suffering with a chronic condition. It could be short-term care for individuals post-discharge from hospital, or it could be an ad-hoc day care.

Led by the director of Homecare Services, each HP nurse and carer is carefully selected for their experience and expertise in a given area to deliver the highest levels of clinical care at home and every client is known personally by the full supporting team, it's the HP difference.

HP Homecare understand that choosing a Home Care provider can be stressful, often requiring decisions when a loved one is in urgent need. With this in mind, HP go over and above with their personalised approach to ensure the advice and support from the very first call is of the highest standard.

HP Homecare welcome your call, treat every client individually and are just a phone call away at any time. Rest assured, HP Homecare is there to support and advise at any stage of your search for the right care solution for you or your loved ones.

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Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Nursing/Nurse Led Care

Contract Durations

  • Respite / Short Term
  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Companionship

Household Services

  • Food Preparation & Serving
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Hospital Discharge

Funding & Fees

Based upon assessment


Charge by the hour/session

Good to Know

Owner

  • Health Professionals Recruitment Services Ltd

Person in charge

  • Michele Jogee (Manager)

HP Homecare Reviews (4)

9.3

HP Homecare has a Review Score of 9.3 (9.250) out of 10, based on 4 reviews in the last 2 years. Over all time HP Homecare has 4 reviews.

Overall Experience

  • 4
  • 0
  • 0
  • 0
  • 0

Date Published

4
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4
4
0

Review from John H (Client) published on 1 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I used HP Homecare again after a hip replacement operation as I had experience of them from last year.
The service provided was again excellent; every carer was thoroughly professional and exceptionally pleasant and easy to get on with; it was more like having a friend to help. At the same time they
encouraged me in my rehabilitation with my exercises, did shopping, light housework, prepared meals and generally made life easy for me, speeding me on my way to recovery.
I thoroughly recommend them and would certainly use them again should I ever need such care.

Reply from HP Homecare, Director of Homecare Services at HP Homecare

Dear John, thank you for your positive feedback, it is reassuring to know that HP Homecare was able to assist you when you most needed care and support. The care team felt privileged to have been involved in your recovery and your progression to full mobility.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K P (Daughter of Client) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I rate HP Homecare very highly. They are very efficient, reliable and provide high quality home care services for my mother.
They respond quickly, make changes on request and have helped support my family during some difficult times.

Reply from HP Homecare, Homecare Co-ordinator at HP Homecare

Thank you for your wonderful review. We are so glad to hear that your mother receives excellent care from our care team. Our commitment to your family will remain resolute. Sincerely, Homecare Co-ordinator

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Treated with Dignity

Value for Money

Review from A C (Daughter of Client) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent contact - never have to wait before the manager gets back to me either by email or a call. She is efficient and understanding and very helpful in all sorts of thoughtful ways. My mother has also praised the care she has received. The nurse not only takes care of physical needs but also provides
companionship.

Reply from HP Homecare, Homecare Co-ordinator at HP Homecare

Thank you, we appreciate your kind words and trust in our service. It is our pleasure to be able to support your mother and reassuring to hear that the nursing care that we provide makes a difference to her daily life. Sincerely, Homecare Co-ordinator

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Review from Rafael T (Son of Client) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was delighted with the whole experience we had with HP Homecare. The carers have been fantastic and have really been well chosen and carefully matched to make the caring experience as good as it could be.

Reply from Simona, Homecare Co-ordinator at HP Homecare

Thank you for your kind words! We're so glad to hear you had a great experience, and that our carers were a perfect match for your needs.

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Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.3 (9.250)

Overview of Review Score

The Review Score of 9.3 (9.250) out of 10 for HP Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for HP Homecare is calculated as follows: ( (22 Excellents x 5) ) ÷ 22 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for HP Homecare is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (4)

Michele

Michele Jogee

Job Title: Director of Homecare Services

Registered Nurse and Director of Homecare Services

Jinefa

Jinefa Zolegbenou

Job Title: Homecare Co-ordinator

Homecare Team

Margarida

Margarida Moreira

Job Title: Homecare Co-ordinator

Homecare Team

Simona

Simona Cozminca

Job Title: Homecare Co-ordintator

Homecare Team

Frequently Asked Questions about HP Homecare

What Type of Services does HP Homecare offer?

HP Homecare offers Home Care & Nursing Care.

How many Carers does HP Homecare employ?

HP Homecare employs 38 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact HP Homecare to verify any information. View our terms and conditions. HP Homecare has an Enhanced Service - more info.