Seccare+

Presidents Community Hall, Hoover Drive, Basildon SS15 6LF
Review Us
1.5 1 Review
  • Seccare+, Basildon
Other Home Care Providers you may be interested in:
Member Logo
Home Care Providers belonging to Hope Homecare Services Harlow
Hope Homecare Services Harlow
Member Logo
Home Care Providers belonging to First Active 365 Homecare
First Active 365 Homecare
9.3
Member Logo
Home Care Providers belonging to You Before Me Care
You Before Me Care
9.5
Group Logo
Home Care Providers belonging to Right at Home (Stevenage, Bishop's Stortford & Braintree)
Right at Home (Stevenage, Bishop's Stortford & Braintree)
10
Member Logo
Home Care Providers belonging to Brisca Healthcare Chelmsford
Brisca Healthcare Chelmsford
9.9
Show Seccare+ on the Map

Care Provided

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Other Care Provided

  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Good to Know

Owner

  • Secaplus Ltd

Person in charge

  • Clara Agunbiade (Manager)
Are you the Owner/Manager of Seccare+? View your Advertising Options

Seccare+ Reviews (1)

1.5

Seccare+ has a Review Score of 1.5 (1.500) out of 10, based on 1 reviews in the last 2 years.
Over all time Seccare+ has 1 review.

Overall Experience
  • 0
  • 0
  • 0
  • 1
  • 0
Date Published
  • 1
  • 0
  • 0
  • 1
  • 0
Reviewer Connection to Seccare+
  • 1
Total of 1, showing 1-1
Review from D T (Daughter of Client) published on 7 December 2023 Submitted via Website • Report
Overall Experience 2.0 out of 5
I've never encountered such an unorganised company in my life. No on-call easy to reach. Left my chair-bound mother in the dark with no accessible way of reaching her drink. After finally getting hold of the on-call she was rude and sounded as if I had woken her up? It's Monday so phone calls to be
made.
Reply from Dayo Agunbiade, Director at Seccare+

The care package referenced was taken over by SecCare+ as the provider that was in place could not carry on.
SecCare+ prides itself in providing quality care and our on-call service is always is always accessible.
The complainant had a conversation with the on-call and was advised that the carers did not leave her mother in the dark. Her mother's neighbour (left in the property when the carers left), turned off the light.
SecCare+'s manager called the complainant on Monday as requested. She was struggling with symptoms of the flu and therefore nasally in her speech. Time was taken to explain to the reviewer about the issues raised, including the transport challenges faced by the carers allocated to her mother on 3/12/23. The conversation ended with the complainant acknowledging that the care received by her mother at the time of the conversation was good.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 1.5 (1.500)

Overview of Review Score

The Review Score of 1.5 (1.500) out of 10 for Seccare+ is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 1.5 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 1.500 for Seccare+ is calculated as follows: ( (3 Poors x 2) + (3 Very Poors x 1) ) ÷ 6 Ratings = 1.5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Seccare+ is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Mar 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Seccare+

What Type of Services does Seccare+ offer?

Seccare+ offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Seccare+ to verify any information. View our terms and conditions. Seccare+ has an Basic Service - more info.