Purple Care, Top Leather Mill Farm, Watling Street, Nuneaton, Warwickshire CV10 0TQ

Review from Kelly W (Daughter of Client) published on 21 June 2021 Submitted via Website • Report

Overall Experience

Purple Care have been wonderful with my Dad, the staff are always on the end of the phone if we have any worries or need to change call times etc. All the carers are great, can’t recommend this company high enough!

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Review from Sandra W (Mother of Client) published on 12 October 2020 Submitted via Website • Report

Overall Experience

Purple Care provides excellent and professional support to support my son. We have been with Purple Care for about 5-years now. They are always there when needed to support my son. They continued to work with my son and his family without missing a single day, the support was always being delivered

even when Purple Care payments delays. During my son's transition from teenager to adult, his behaviour became more challenging due to his aggressive behaviour, but Purple Care met every difficulty with calmness and understanding. Purple Care also has undergone some challenges from having no social worker and changing five different social workers since he moved to adult social care when he was 18. Purple Care has never stopped providing care and support all through the COVID-19 pandemic, which we are still experiencing. Purple Care has provided high-quality service and safety without fail. I can't thank them enough!

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Review from David H (Client) published on 29 July 2020 Submitted via Postal Card • Report

Overall Experience

Overall I am satisfied with the service provided. However, I feel that I was not informed that firstly care would be cut from 2 at 4 times a day to 1 at 3 times per day.
I feel management should have had the courtesy to write to me or visit me to inform me in advance.
My feelings are that what I require

is too much for one person in the time allowed. I have spoken to social services, a volunteer service and others and they agree with me. Is it cutbacks?

Reply from Tracey Blakemore, Director at Purple Care

Thank you for your review and I am pleased to see you have rated your care very good.
The issue with your calls being reduced is not something that is authorised by the care agency, this action is taken by social services. I do know this case very well and the email from social services says the cuts in care were made after a meeting with yourself and the OT, however, we did not agree with the outcome and managed to put a case forward to social services and although could not get the 4 calls put back in place, we did manage to increase the morning and tea call so provided an extra 6 hours of care per week. Unfortunately, social services would not agree for 2 carers and would not increase any further additional hours. I know from speaking to your carer who you have 6 days a week that you are doing really well and hope your confidence continues to grow. It is a pleasure providing support to you.

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Review from Anne B (Client) published on 30 June 2020 Submitted via Postal Card • Report

Overall Experience

During these difficult times, I have never once been let down by a carer not coming. They have been courteous and always helpful.

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Review from T M (Client) published on 30 June 2020 Submitted via Postal Card • Report

Overall Experience

Most carers are happy and very pleasant, attentive, and friendly. The conversation is daily and chatty. My personal cleanliness and toiletry are excellent.

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Review from J S (Client) assisted by family/friend published on 16 June 2020 Submitted via Postal Card • Report

Overall Experience

I have had very courteous carers. I am having them 3 times a day. They are always cheerful and happy to talk to me.

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Review from M K (Wife of Client) published on 16 June 2020 Submitted via Postal Card • Report

Overall Experience

On New Years Day, my husband had a nasty fall. he fell on to my leg, as I was resting. We were both taken to hospital where he spent five weeks recovering from a part hip operation and I spent two weeks in the hospital. Returning home I found I was not coping with things at home and I was losing weight

and decided to recruit the help of Purple Care. I found the care useful, helpful, and friendly. Easy to talk to. One very domestic gentleman didn't have to be instructed. He was totally domesticated - a very rare person indeed.

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Review from Janel S (Daughter of Client) published on 30 April 2020 Submitted via Website • Report

Overall Experience

Purple Care was recommended to me by social services, we had never had to use a care company before so were very worried about the whole process. They sent a manager out to discuss everything and assess my dad. The carers were all lovely and it was like having a friend visit my dad, he looked forward

to the visit, they did more than they were paid to do, went to the shop, organised doctors visits and always kept the family in touch with any issues. Sadly my dad passed away but I just wanted to publicly say a big thank you to the company and its carers.

Reply from Tracey Blakemore, Director at Purple Care

Thank you for your kind words, we were all very sorry to see him go, take care.

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Review from J G (Daughter of Client) published on 27 April 2020 Submitted via Website • Report

Overall Experience

Purple Care was chosen by the NHS when my elderly mother was discharged from hospital during the Covid pandemic.
Mum had never needed care before, as she had always lived independently, and we were a little worried about having the carers at this time. Mum was in the vulnerable, at-risk group due

to her age and health, and was recovering from a stoma operation.
Everything has gone really well so far, and we are really impressed by the quality of the carers who have looked after mum. They are genuinely lovely and caring people, who take their time and help Mum with all her needs. We have regular carers, and in 35 visits so far, have only had three different carers, with two doing most visits. What really impressed us is that one of the carers is stoma trained, and he was doubled up with the other two to instruct them in the stoma on their first visits.
They have sufficient PPE, which is reassuring at this time.
Many thanks for helping Mum at this difficult time.

Reply from Tracey Blakemore, Director at Purple Care

Thank you for a lovely review, I will pass on your positive comments to the support team.