Award-Winning, Compassionate Home Care in Shropshire and Cheshire
AStar Homecare Services is a multi-national award-winning care provider, rated ‘Outstanding’ by the Care Quality Commission (November 2019), delivering trusted, high-quality care across Shropshire and Cheshire.
Specialising in person-centred home care, AStar Homecare empowers individuals to remain independent and comfortable in their own homes. Every care plan is tailored to meet unique needs, ensuring dignity, consistency, and a genuine quality of life.
In addition to...
Award-Winning, Compassionate Home Care in Shropshire and Cheshire
AStar Homecare Services is a multi-national award-winning care provider, rated ‘Outstanding’ by the Care Quality Commission (November 2019), delivering trusted, high-quality care across Shropshire and Cheshire.
Specialising in person-centred home care, AStar Homecare empowers individuals to remain independent and comfortable in their own homes. Every care plan is tailored to meet unique needs, ensuring dignity, consistency, and a genuine quality of life.
In addition to daily support, AStar provides companionship visits and insured community outings, helping individuals stay socially connected and mentally active. These services play a vital role in combating loneliness and promoting healthier emotional wellbeing.
AStar also leads a monthly dementia support group in collaboration with the Alzheimer’s Society. While caregivers share support and insights in one space — often joined by expert guest speakers — those living with dementia enjoy engaging, age-appropriate activities in a safe, supervised environment.
Beyond day-to-day care, AStar actively builds community through regular events, including coffee mornings, bingo, seasonal celebrations, and fundraising initiatives. These gatherings bring joy not only to clients but to families, friends, and the wider community.
AStar Homecare Services stands out for excellence, compassion, and a genuine commitment to enriching lives.
Care Provided by Astar Homecare Services Ltd
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
£35 - £35
Weekly Live-in Care
£1,500 - £2,000
The price(s) shown are provided by the agency. Contact Astar Homecare Services Ltd for full pricing details and T&Cs.
Contact Astar Homecare Services Ltd to get a personalised quote:
Reviewer Connection to Astar Homecare Services Ltd
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Showing 7 reviews matching selected criteria
Review from John H (Client / Service User) published on 17 May 2024 Submitted via Website•
Overall Experience
Extremely professional and friendly service that went above and beyond my needs, as a husband and father of two children we needed help with things that were taken for granted, food and cleaning being the top of my needs and these needs were fulfilled beyond and above.
Thank you.
Extremely professional and friendly service that went above and beyond my needs, as a husband and father of two children we needed help with things that were taken for granted, food and cleaning being the top of my needs and these needs were fulfilled beyond and above.
Thank you.
↩Reply from Jane Phillips, Office Manager at Astar Homecare Services Ltd
Thank you for your review, we appreciate your feedback. We are extremely pleased you are happy with Astar.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating
Review from J G (Husband of Client) published on 15 May 2024 Submitted via Postal Card•
Overall Experience
Could not ask for better, only cheaper. My wife has advanced dementia.
Could not ask for better, only cheaper. My wife has advanced dementia.
↩Reply from Jane Phillips, Office Manager at Astar Homecare Services Ltd
Thank you for your review, we appreciate it. Our carers love supporting your wife.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Shirley M (Client / Service User) published on 13 May 2024 Submitted via Website•
Overall Experience
Astar are the best and only care company I would want to have! They give me a tailored to my needs support package and all the staff, carers, managers etc are very professional and caring. They go above and beyond when it comes to my care.
My frequent carer is superb and has been supporting me...
Astar are the best and only care company I would want to have! They give me a tailored to my needs support package and all the staff, carers, managers etc are very professional and caring. They go above and beyond when it comes to my care.
My frequent carer is superb and has been supporting me through my cancer diagnosis this year as well as my mental health care for a few years. She's been my rock and does absolutely anything I need. I would not be coping with my cancer at all if it wasn't for Astar. They deserve any award nominations. A++++++++.
↩Reply from Jane Phillips, Office Manager at Astar Homecare Services Ltd
Thank you for your lovely review, we really appreciate it. We are very happy you think so highly of Astar and your carers.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Georgia W (Daughter of Client) published on 3 May 2024 Submitted via Postal Card•
Overall Experience
My mum has told me that the carers generally come on time and that the staff are good-humoured, polite, kind and will do any job that she asks them to do. My mum says that most of the carers will go well beyond their call of duty e.g. one member of staff in particular will drop items at a charity...
My mum has told me that the carers generally come on time and that the staff are good-humoured, polite, kind and will do any job that she asks them to do. My mum says that most of the carers will go well beyond their call of duty e.g. one member of staff in particular will drop items at a charity shop on her way. My mum looks forward to the carers coming every day.
Personally, I am always impressed by how smart and alert the carers are and how well they keep an eye out for health and well-being problems.
↩Reply from Jane Phillips, Office Manager at Astar Homecare Services Ltd
Thank you for your review, we appreciate your feedback. We're really pleased to hear your mum is happy with her carers.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Lesley W (Daughter of Client) published on 17 April 2024 Submitted via Postal Card•
Overall Experience
Fab service, staff polite and always on time. Nothing is an issue for them.
Fab service, staff polite and always on time. Nothing is an issue for them.
↩Reply from Jane Phillips, Office Manager at Astar Homecare Services Ltd
Thank you for your review. We are glad you are enjoying the service from Astar.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from R I (Husband of Client) published on 16 April 2024 Submitted via Postal Card•
Overall Experience
Rota, sometimes irregular delivery. Washing up, sometimes leaves, cleanliness not the best. Timekeeping, generally very good. In general, nothing is too much trouble for the carers.
At the moment, the management is slightly changing so we will see.
Rota, sometimes irregular delivery. Washing up, sometimes leaves, cleanliness not the best. Timekeeping, generally very good. In general, nothing is too much trouble for the carers.
At the moment, the management is slightly changing so we will see.
↩Reply from Jane Phillips, Office Manager at Astar Homecare Services Ltd
Thank you for your review, we really appreciate it. The weekly rota we deliver to you is done so by our team in-between care calls and therefore, at times can be slightly late, we apologise for this but always endeavor to have them delivered to you as soon as possible. Washing up may be done once...
Thank you for your review, we really appreciate it. The weekly rota we deliver to you is done so by our team in-between care calls and therefore, at times can be slightly late, we apologise for this but always endeavor to have them delivered to you as soon as possible. Washing up may be done once personal care has been completed, we are aware that this is not always possible due to time constraints. Management has changed slightly recently, but we are confident this won't affect the high-quality service you currently receive from us. Once again, thank you for your review.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Anne V (Client / Service User) published on 10 April 2024 Submitted via Postal Card•
Overall Experience
I am a physically disabled woman of 84. I need help in the mornings to get up and going. I have assistance from Astar and I find all the carers to be first-class in their help to me.
I am a physically disabled woman of 84. I need help in the mornings to get up and going. I have assistance from Astar and I find all the carers to be first-class in their help to me.
↩Reply from Jane Phillips, Office Manager at Astar Homecare Services Ltd
Thank you for your review. We are glad you think highly of our team and appreciate your feedback.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 November 2019
Overall Outstanding
CaringOutstanding
EffectiveGood
ResponsiveOutstanding
SafeGood
Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (0)
News
There are no news items for Astar Homecare Services Ltd.
There are no accreditations posted yet for Astar Homecare Services Ltd.
Meet the Team (4)
Marion O'DonovanJob Title Head of OperationsJoined 2026
Marion is our Head of Operations at AStar Homecare Services, with a strong focus on strategic growth and service development. She brings extensive...
Marion is our Head of Operations at AStar Homecare Services, with a strong focus on strategic growth and service development. She brings extensive experience in the care sector and is passionate about expanding access to high-quality, person-centred care across Shropshire and Cheshire.
Marion works closely with community partners, stakeholders, and internal teams to identify opportunities, build relationships, and ensure services continue to meet the highest standards. Her leadership supports the company’s mission to grow sustainably while remaining rooted in compassion and excellence.
Gaynor JonesJob Title Registered ManagerJoined 2018
Gaynor has worked with AStar from day one. She has worked her way up from carer to manager, to performance manager.
Anna RogersJob Title Field Care SupervisorJoined 2020
Anna is our amazing Field Care Supervisor!
Sam LockeJob Title Care CoordinatorJoined 2021
Sam is our amazing Care Coordinator!
Frequently Asked Questions about Astar Homecare Services Ltd
How many Carers does Astar Homecare Services Ltd employ?
Astar Homecare Services Ltd employs 39 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Astar Homecare Services Ltd to verify any information. View our terms and conditions. Astar Homecare Services Ltd has an Enhanced Service -what an Enhanced Service includes.
