Astar Homecare Services Ltd

40 High Street, Whitchurch SY13 1BB
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9.3 7 Reviews
  • Astar Homecare Services Ltd, Whitchurch
Award-Winning, Compassionate Home Care in Shropshire and Cheshire

AStar Homecare Services is a multi-national award-winning care provider, rated ‘Outstanding’ by the Care Quality Commission (November 2019), delivering trusted, high-quality care across Shropshire and Cheshire.

Specialising in person-centred home care, AStar Homecare empowers individuals to remain independent and comfortable in their own homes. Every care plan is tailored to meet unique needs, ensuring dignity, consistency, and a genuine quality of life.

In addition to daily support, AStar provides companionship visits and insured community outings, helping individuals stay socially connected and mentally active. These services play a vital role in combating loneliness and promoting healthier emotional wellbeing.

AStar also leads a monthly dementia support group in collaboration with the Alzheimer’s Society. While caregivers share support and insights in one space — often joined by expert guest speakers — those living with dementia enjoy engaging, age-appropriate activities in a safe, supervised environment.

Beyond day-to-day care, AStar actively builds community through regular events, including coffee mornings, bingo, seasonal celebrations, and fundraising initiatives. These gatherings bring joy not only to clients but to families, friends, and the wider community.

AStar Homecare Services stands out for excellence, compassion, and a genuine commitment to enriching lives.
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Care Provided by Astar Homecare Services Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £35 – £35
  • Weekly Live-in Care Fees: £1500 – £2000

These prices are only a guideline, please contact Astar Homecare Services Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Astar Homecare Services Ltd

Person in Charge

  • Gaynor Jones (Registered Manager)

Astar Homecare Services Ltd Reviews (7)

9.3

Astar Homecare Services Ltd has a Review Score of 9.3 (9.261) out of 10, based on 7 reviews in the last 2 years.
Over all time Astar Homecare Services Ltd has 7 reviews.

Overall Experience
  • 5
  • 2
  • 0
  • 0
  • 0
Date Published
  • 7
  • 0
  • 0
  • 7
  • 0
Reviewer Connection to Astar Homecare Services Ltd
  • 3
  • 2
  • 2
Total of 7, showing 1-7
Review from John H (Client) published on 17 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Extremely professional and friendly service that went above and beyond my needs, as a husband and father of two children we needed help with things that were taken for granted, food and cleaning being the top of my needs and these needs were fulfilled beyond and above.
Thank you.
Reply from Jane Phillips, Office Manager at Astar Homecare Services Ltd
Thank you for your review, we appreciate your feedback. We are extremely pleased you are happy with Astar.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J G (Husband of Client) published on 15 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Could not ask for better, only cheaper. My wife has advanced dementia.
Reply from Jane Phillips, Office Manager at Astar Homecare Services Ltd
Thank you for your review, we appreciate it. Our carers love supporting your wife.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Shirley M (Client) published on 13 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Astar are the best and only care company I would want to have! They give me a tailored to my needs support package and all the staff, carers, managers etc are very professional and caring. They go above and beyond when it comes to my care.
My frequent carer is superb and has been supporting me through
my cancer diagnosis this year as well as my mental health care for a few years. She's been my rock and does absolutely anything I need. I would not be coping with my cancer at all if it wasn't for Astar. They deserve any award nominations. A++++++++.
Reply from Jane Phillips, Office Manager at Astar Homecare Services Ltd
Thank you for your lovely review, we really appreciate it. We are very happy you think so highly of Astar and your carers.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Georgia W (Daughter of Client) published on 3 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has told me that the carers generally come on time and that the staff are good-humoured, polite, kind and will do any job that she asks them to do. My mum says that most of the carers will go well beyond their call of duty e.g. one member of staff in particular will drop items at a charity shop
on her way. My mum looks forward to the carers coming every day.
Personally, I am always impressed by how smart and alert the carers are and how well they keep an eye out for health and well-being problems.
Reply from Jane Phillips, Office Manager at Astar Homecare Services Ltd
Thank you for your review, we appreciate your feedback. We're really pleased to hear your mum is happy with her carers.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Lesley W (Daughter of Client) published on 17 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fab service, staff polite and always on time. Nothing is an issue for them.
Reply from Jane Phillips, Office Manager at Astar Homecare Services Ltd
Thank you for your review. We are glad you are enjoying the service from Astar.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from R I (Husband of Client) published on 16 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Rota, sometimes irregular delivery.
Washing up, sometimes leaves, cleanliness not the best.
Timekeeping, generally very good.
In general, nothing is too much trouble for the carers.
At the moment, the management is slightly changing so we will see.
Reply from Jane Phillips, Office Manager at Astar Homecare Services Ltd
Thank you for your review, we really appreciate it. The weekly rota we deliver to you is done so by our team in-between care calls and therefore, at times can be slightly late, we apologise for this…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Anne V (Client) published on 10 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am a physically disabled woman of 84. I need help in the mornings to get up and going. I have assistance from Astar and I find all the carers to be first-class in their help to me.
Reply from Jane Phillips, Office Manager at Astar Homecare Services Ltd
Thank you for your review. We are glad you think highly of our team and appreciate your feedback.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.3 (9.261)

Overview of Review Score

The Review Score of 9.3 (9.261) out of 10 for Astar Homecare Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.561 for Astar Homecare Services Ltd is calculated as follows: ( (27 Excellents x 5) + (10 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 41 Ratings = 4.561
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Astar Homecare Services Ltd is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Nov 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (3)

Meet the Team (11)

Gill

Gill Holden

Job Title: Business Development and Operations Manager Joined: 2018

Gill Holden is the Business Development and Operations Manager at AStar Homecare Services, with a strong focus on strategic growth and service development. She brings extensive experience in the care sector and is passionate about expanding access to high-quality, person-centred care across Shropshire and Cheshire.


Gill works closely with community partners, stakeholders, and internal teams to identify opportunities, build relationships, and ensure services continue to meet the highest standards. Her leadership supports the company’s mission to grow sustainably while remaining rooted in compassion and excellence.

Gaynor

Gaynor Jones

Job Title: Registered Manager Joined: 2018

Gaynor has worked with AStar from day one. She has worked her way up from carer to manager, to performance manager.

Michelle

Michelle Cadman

Job Title: Area Manager Joined: 2018

Michelle started her career with AStar in 2018, not long after the company was created. She is the area manager for Whitchurch.

Rosie

Rosie Leese

Job Title: Area Manager Joined: 2019

Rosie is the area manager for Whitchurch.

Emma

Emma Davies

Job Title: Area Manager Joined: 2020

Emma is an area manager for Malpas.

Anna

Anna Rogers

Job Title: Area Manager Joined: 2020

Anna is an area manager for Malpas.

Jane

Jane Phillips

Job Title: Office Manager Joined: 2020

Jane is based at our head office in Higher Heath.

Sam

Sam Locke

Job Title: Senior Carer Joined: 2021

Sam is one of two senior carers from the Whitchurch team.

Louise

Louise ONeill

Job Title: Senior Carer Joined: 2021

Lou is one of two senior carers from the Whitchurch team.

Jodie

Jodie Dickinson

Job Title: Senior Carer Joined: 2020

Jodie is one of two senior carers from the Malpas team.

Tanya

Tanya Eardley

Job Title: Senior Carer Joined: 2023

Tanya is one of two senior carers from the Malpas team.

Frequently Asked Questions about Astar Homecare Services Ltd

What Type of Services does Astar Homecare Services Ltd offer?

Astar Homecare Services Ltd offers Home Care.

How many Carers does Astar Homecare Services Ltd employ?

Astar Homecare Services Ltd employs 39 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Astar Homecare Services Ltd to verify any information. View our terms and conditions. Astar Homecare Services Ltd has an Enhanced Service - more info.