Avoston Ltd - West Sussex

Unit 12 Trident Business Park, Chichester Road, Selsey, Chichester PO20 9DY
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9.8 11 Reviews
  • Avoston Ltd - West Sussex, Chichester
Avoston home care – Providing high-quality person-centred home care services in Selsey, Hunston, Wittering, Runcton, Chichester, Cocking, Fishbourne, Bosham, Nutbourne, Southbourne, Hambrook, West Ashling, Westbourne, Emsworth and surrounding areas.

Avoston provide the following services, all of which will be specifically tailored to your needs, preference and choices:
•        Personal Care
•        Showering and bath assistance
•        Continence management
•        Domestic help
•        Shopping
•        Medication assistance
•        Meal preparation and support with eating
•        Companionship visits
•        Emotional support
•        End of life care
•        Accompanied hospital visits and transport

Avoston have a friendly, dedicated and highly qualified team of carers to provide the highest standard of care.

Avoston is a well established specialist care agency providing person-centred care in a wide variety of ways being flexible to your needs.

Avoston’s aim is to improve the quality of the clients lives by providing help, support and friendship, whilst always fully respecting their privacy, dignity and independence.

Avoston offer care and support to the elderly, people living with Dementia also people with physical disabilities, health problems and sensory impairment.

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Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • High Dependency Care, two carers attending

Funding & Fees

  • Hourly Visiting Care Fees: from £30

Shorter visits are charged at different rates please call for further information

These prices are only a guideline, please contact Avoston Ltd - West Sussex to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Avoston Ltd

Person in charge

  • Kerry Duley (Manager)

Avoston Ltd - West Sussex Reviews (11)

9.8

Avoston Ltd - West Sussex has a Review Score of 9.8 (9.806) out of 10, based on 9 reviews in the last 2 years. Over all time Avoston Ltd - West Sussex has 11 reviews.

Overall Experience

  • 10
  • 1
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Date Published

11
9
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9
2

Review from P E (Husband of Client) published on 1 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Avoston were very obliging, they were able to comply with requests for visits at times to suit the other demands made of the carer, the support was delivered in a friendly professional fashion.
The service fitted our requirements exactly.
There was a genuine interest shown by the staff of the needs
of the person who was being cared for.

Reply from Kerry Duley, Manager at Avoston Ltd - West Sussex

Thank you for your lovely feedback, it's always great to hear Avoston have provided the very best care, especially at the end of someone's life when care is so important

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Review from Alex B (Grandson of Client) published on 30 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The absolute only disappointment about Avoston is that they don't cover a bigger geographic area!


In late December my grandparents health took a turn, they weren't coping, and we needed to mobilise a care plan as fast as possible.


Within 4 hours the manager came out to do an assessment, and

by the next day the care plan started.


The team are respectful, kind and friendly!


Sadly they couldn't manage at home any longer and we had to move them closer to family, with plans to move them into an on site annex soo .


I just wish the manager and the team covered our new area!


Thank you all!

Reply from Karen Slade, Deputy Manager at Avoston Ltd - West Sussex

Thank you so much for your lovely review. It was truly a pleasure to care for your grandparents. While we're unable to offer in person support, please know you're always welcome to call us if you ever need assistance, All the best for the future.

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Review from E C (Daughter of Client) published on 30 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Avoston care supported my father. I found the team to be caring and flexible. Carers were able to gauge and advise on situations in the home in a professional manner.
My father went from being reluctant to allow any support to actively looking forward to the arrival of carers. We had open communication
and it was easy to get feedback. I would recommend.

Reply from Kerry Duley, Manager at Avoston Ltd - West Sussex

Thank you for the lovely feedback, it's always great to hear of good experiences with the Avoston team, we wish you father all the very best.

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Review from G O (Son of Client) published on 26 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the start of 2025 my parents needed care. Circumstances changed numerous times over the past 6 months but Avoston have been incredibly flexible.
My father sadly passed away in May and Avoston were amazing in their sensitivity to the needs of my mother and the family.
The company provide 24/7
care for my mother and are pro active in anticipating her needs. She is taken out regularly and given friendship and company rather than staff just doing their job.
I highly recommend this company and their staff.

Reply from Kerry Duley, Manager at Avoston Ltd - West Sussex

Thank you so much for taking the time to give us such lovely feedback, it's an absolute pleasure to be able to provide care for your mother, and a privilege to have been able to support your father also.

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Review from K R (Husband of Client) published on 23 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife received experienced care in a professional, sensitive way, always put first for her personal needs. The staff were aware just how much my wife enjoyed their visits to our home. The routine my wife needed was carefully implemented on a daily basis and met all her needs. On a routine day, the
staff would arrive on time and complete all of their duties to a very high standard. It was quite obvious that the staff received regular updated training.

Reply from Kerry Duley, Manager at Avoston Ltd - West Sussex

Thank you for your lovely review, It's always heartwarming to receive feedback. She was truly a wonderful lady, and we often share fond memories of her among the staff. She left a lasting impression on all of us.

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Review from D P (Client) published on 13 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Avoston service has been excellent since day one. The staff are very professional any work required is done with no fuss and very professionally. My major fault I'm told is I talk too much; however, we have nice chats after every visit. I'm happy to have them in my house! They are all very friendly.

Reply from Kerry Duley, Manager at Avoston Ltd - West Sussex

Thank you for your lovely feedback I am so pleased you are receiving the A1 service we expect from the team, and they love your chat's as much as you do.

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Review from I B (Son of Client) published on 11 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parent have required additional help over the past couple of years due to their age and having dementia. During this time we have used Avoston for their needs.
All the carers and staff have been very helpful, happy and have looked after my parents perfectly sometimes at very short notice.
Even
though my parents can be very stubborn at times the carers have been able to adapt and assist all the while giving them respect and kindness.

Reply from Kerry Duley, Manager at Avoston Ltd - West Sussex

Thank you for you lovely review we always appreciate such great feedback.

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Review from Christine A (Client) published on 3 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are friendly and helpful, nothing is too much hassle, and I am treated as an individual not just a case number, and to have a named carer is of Great help to me, as I have trust issues of I need extra support they are there for me.

Reply from Kerry Duley, Manager at Avoston Ltd - West Sussex

Thank you for your fantastic feedback, we are so pleased that your experience with Avoston is so positive.

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Review from Joanna B (Daughter of Client) published on 30 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The lady, right from the onset was kind , professional ,knowledgeable but most all caring . Her understanding of issues dealing with the elderly was second to none .
Always contactable and delivered exceptional care . Great communication skills.

Reply from Kerry Duley, Manager at Avoston Ltd - West Sussex

Thank you so such for your kind words, its always lovely to hear great feedback, mum has the most amazing sense of humor and is a pleasure to care for.

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Review from June W (Daughter of Client) published on 17 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring, lovely staff. Was happy to know that my father was in good hands. Nothing was ever too much trouble for them, always at the end of the phone if I had any worries regarding his health, etc. I would definitely recommend them.

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Review from Clive S (Stepson of Client) published on 1 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After we had lost my mother, whom my 92 year old stepfather cared for, he had two major operations and 12 weeks in hospital. He was left unable to care for himself, lonely and very unwell. I was left needing to find a permanent carer. After a lot of sleepless nights and worry, I came across Avoston
Ltd.
I could not be happier with this very professional, caring company that has managed to put a smile on my stepfather’s face again. His name for his carer is so appropriate his ‘ray of sunshine’. His carer looks after his every need from food, cleaning, hospital/doctors appointments, organising his medication and much more.
It is such a relief to have someone that I can trust and rely on to put his best interests first. I highly recommend this company.

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Current Review Score: 9.8 (9.806)

Overview of Review Score

The Review Score of 9.8 (9.806) out of 10 for Avoston Ltd - West Sussex is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.906 for Avoston Ltd - West Sussex is calculated as follows: ( (48 Excellents x 5) + (5 Goods x 4) ) ÷ 53 Ratings = 4.906

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Avoston Ltd - West Sussex is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (6)

Kerry

Kerry Duley

Job Title: Registered Manager

Joined: 2018

Kerry has been the registered manager and nominated individual of Avoston since the company started in 2018.
Kerry has over 30 years care experience and has achieved her level 5 qualification in leadership in health and social care.
Kerry is passionate about delivering first class care in the community and to achieve this handpick the best carers—people who are not only highly skilled but genuinely care.
As a first responder in the local community, I’m passionate about supporting people when they need it most — whether in a crisis or through compassionate daily care.

Karen

Karen Slade

Job Title: Deputy Manager

Joined: 2022

Karen has been with Avoston since 2022.
Karen has 12 years care experience achieving her level 5 in leadership and health and social care.
Karen believes it's incredibly important to support people to remain in their own homes for as long as possible, where they feel safe, comfortable, and independent.
Karen is passionate about providing high-quality palliative care within the community and have completed the Six Steps to Success program to ensure the best possible support for individuals and their families.

Anna

Anna Cavell

Job Title: Senior Care Assistant

Joined: 2021

Anna has been with Avoston since 2021.
Anna has 25 years care experience and has a level 4 NVQ in health and social care.
Anna is the main person for writing our rota's and does on call duties.

Sam

Sam Male

Job Title: Senior Care Assistant

Joined: 2022

Sam has been with Avoston since 2022.
Sam has 5 years care experience.
One of Sam’s main responsibilities is providing care within the community. This includes staff spot checks, carrying out client reviews, and fulfilling on-call duties.

Tina

Tina Clayton- Matlock

Job Title: Senior Care Assistant

Joined: 2021

Tina has been with Avoston since 2021.
Tina has over 10 years care experience.
Tina has completed her level 3 NVQ in health and social care.
One of Tina's main responsibilities is providing care within the community. This includes staff spot checks, carrying out client reviews, and fulfilling on-call duties.

Donna

Donna Clayton

Job Title: Senior Care Assistant

Joined: 2021

Donna has been with Avoston since 2021.
Donna has 10 years care experience.
Donna has achieved her NVQ level 3 in health and social care
One of Donna's main responsibilities is providing care within the community. This includes staff spot checks, carrying out client reviews, and fulfilling on-call duties.

Frequently Asked Questions about Avoston Ltd - West Sussex

What Type of Services does Avoston Ltd - West Sussex offer?

Avoston Ltd - West Sussex offers Home Care.

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