Skyline Home Care Services - Leatherhead

Austen House, 2 High Street, Great Bookham, Leatherhead KT23 4AG
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8.3 7 Reviews
  • Skyline Home Care Services - Leatherhead, Leatherhead
Skyline Home Care Services is a home care agency regulated by the Care Quality Commission. They provide high-quality domiciliary care services in Surrey and Hampshire, England with a mission to promote independence and dignity by providing quality person-centered care in the safety and comfort of one’s home.

Their values remain at the forefront of their minds to ensure that they enable you to live safely and confidently in your familiar home environment. They work closely with the multi disciplinary team ensuring referrals are made in a timely manner to prevent unnecessary hospital admissions.

Their care is combined with easy-to-use technology so families can monitor the care service from an app on their smartphone. From companionship and home help, to daily personal care, to full-time live-in home care and specialist care for conditions such as dementia, their experienced team support you and your loved ones with compassionate and holistic home care.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Good to Know

Person in charge

  • Hadijah Muchaba (Registered Manager)

Skyline Home Care Services - Leatherhead Reviews (7)

8.3

Skyline Home Care Services - Leatherhead has a Review Score of 8.3 (8.324) out of 10, based on 5 reviews in the last 2 years.
Over all time Skyline Home Care Services - Leatherhead has 7 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Skyline Home Care Services - Leatherhead
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Total of 7, showing 1-7
Review from L P (Daughter of Client) published on 30 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with the care for mum. Lovely carers, kind and patient with her as she can get very confused. I would only say that is more helpful and settled for her if we can have the same live-in carer on a regular basis as different carers each week we can be unsettling for her.
Reply from Hadijah Muchaba, Registered Muchaba at Skyline Home Care Services - Leatherhead

Thank you so much for your kind feedback. We're truly pleased to hear that youre happy with the care your mum is receiving and that our carers are showing the kindness and patience she needs.We completely understand how important consistency is, especially when someone is feeling confused or unsettled. Providing continuity of care is something we take very seriously, and were proud to have maintained this over the past three weeks. Please rest assured that we are committed to continuing this consistency as much as possible moving forward, and well do our best to ensure a familiar and reassuring presence for your mum.

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Review from M J (Client) published on 30 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Am delighted with excellent service and care. Both management and staff show professionalism and personal sensitivity.
Reply from Hadijah Muchaba, Registered Muchaba at Skyline Home Care Services - Leatherhead

Thank you so much for your kind words. We truly appreciate your feedback and are delighted to know that our care and support have made a positive difference. Your recognition means a great deal to our entire team and inspires us to continue delivering the highest standard of service.

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Review from Maureen S (Wife of Client) published on 20 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I wish to thank all at Skyline for the tireless care and compassion they have shown and are still doing for myself and my very sick husband throughout the last weeks before and during Christmas, there were two carers one male and one female that we would like to thank especially for their kindness at
all times. All the carers there deserve a medal for what they do, it is a very tough profession and they all deserve to be recognised. We thank people like yourselves for taking up this profession to help others like us, Happy New Year to you all.
Reply from Hadijah Muchaba, Registered Muchaba at Skyline Home Care Services - Leatherhead

Thank you so much for your review. It is much appreciated to know the difference the team makes for all those involved.

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Review from G B (Husband of Client) published on 13 February 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
The carer told my wife that furniture must be moved out of the room as there was not enough room to use the hoist. This was after many weeks that other teams of carers had used the hoist without any problem. A few days later when my wife was out of the bed and the hoist was being used the carer climbed
over the bed. Totally unprofessional and unacceptable. The room was assessed and there was never any mention of confined space. I would not recommend them.
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Review from Susan C (Daughter of Client) published on 20 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Skyline was absolutely brilliant with my elderly mother, over a period of a year and a half. They showed such kindness and warmth and were always reliable - they really became part of our family, and I will miss them. They looked after her to the end and made sure all her needs were taken care of. I
would highly recommend Skyline to anyone needing care for an elderly relative.
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Review from D K (Husband of Client) published on 13 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care shown to my wife was of a very high standard and in a considerate and friendly manner.
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Review from William C (Client) published on 21 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers are reliable and good.
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Current Review Score: 8.3 (8.324)

Overview of Review Score

The Review Score of 8.3 (8.324) out of 10 for Skyline Home Care Services - Leatherhead is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.1 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.074 for Skyline Home Care Services - Leatherhead is calculated as follows: ( (13 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 27 Ratings = 4.074
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Skyline Home Care Services - Leatherhead is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Dec 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Skyline Home Care Services - Leatherhead

What Type of Services does Skyline Home Care Services - Leatherhead offer?

Skyline Home Care Services - Leatherhead offers Home Care.

How many Carers does Skyline Home Care Services - Leatherhead employ?

Skyline Home Care Services - Leatherhead employs 23 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Skyline Home Care Services - Leatherhead to verify any information. View our terms and conditions. Skyline Home Care Services - Leatherhead has an Enhanced Service - more info.