Helping Hands Home Care (Fakenham)

Unit 12, Millers Walk, Fakenham NR21 9AP
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9.4 5 Reviews
  • Helping Hands Home Care (Fakenham), Fakenham
Helping Hands provides bespoke live-in care and home care services for people in North Norfolk.

The branch is passionate about one-to-one support and each carer strives to provide only the best support, whether that is providing personal care to help with mobility or to be a companion.

Whatever the need, Helping Hands Home Care provides individually tailored support that is completely unique to each individual and their requirements.

This could be following a spell in hospital or if a loved one is living with dementia and they would benefit from regular support as their condition progresses.

Helping Hands have over 30 years’ experience providing dedicated home care to over 40,000 families across the UK. Offering a fully managed service that is regulated by the Care Quality Commission (CQC), you can rest assured that your care is safe, efficient and reliable.

The North Norfolk branch is based in Fakenham and supports people living in Cromer, Dereham, Great Messingham, Heacham, Snettisham, North Walsham, Mundesley, Holt, Burnham Market and the surrounding areas.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)

Other Care Provided

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

  • Hourly Visiting Care Fees: from £35.50

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Fakenham) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Sharon Plane (Branch Care Manager)

Helping Hands Home Care (Fakenham) Reviews (5)

9.4

Helping Hands Home Care (Fakenham) has a Review Score of 9.4 (9.367) out of 10, based on 5 reviews in the last 2 years. Over all time Helping Hands Home Care (Fakenham) has 5 reviews.

Overall Experience

  • 5
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Date Published

5
5
5
5
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Review from H W (Daughter of Client) published on 15 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Easy to organise, prompt service with excellent communication between my mother and myself and sister. Staff always polite and kind. Happy to do lots of different jobs as well as the initial requirements. Great to have a schedule ahead of time.

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Review from Clare M (Daughter of Client) published on 7 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has needed care for her feet, which has involved them having to be soaked for an hour before being treated. The staff who came have all been very friendly, attentive and kind - doing other odd jobs during the soaking periods, but also taking the time to talk to mum, who is a widow who lives
alone.

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Review from Patrick E (Son of Client) published on 7 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands help with the care of my 88 year old parents. We have been using them for nearly 6 months and have only positive things to say about them. A carer comes in every day to help with personal hygiene and making sure they are happy and have what they need.
The carers are all very friendly
and liked by my parents.
Within reason they will be as flexible as possible on timings and making changes to the visits.
Would thoroughly recommend them.

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Review from B B (Client) published on 10 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was the first time I have had to have help and all your staff have made it an easy and very friendly experience. They are always on time and do all they can to make their visits a good time with all their help, I enjoy their company, especially as they are often my only visitors in a day.

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Review from Cindy M (Daughter of Client) published on 25 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From start to finish excellent service, I needed care for mum while I took a trip away, before I went she had a fall, the care I had arranged for overnight care wasn't enough so it was arranged at a days notice for 3 ladies 1 each day to sit with with Mum, she had a lovely time with them all. They were
fantastic, kind, caring and treated mum with utmost respect. Couldn't of asked for more, I could relax away.

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Current Review Score: 9.4 (9.367)

Overview of Review Score

The Review Score of 9.4 (9.367) out of 10 for Helping Hands Home Care (Fakenham) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.867 for Helping Hands Home Care (Fakenham) is calculated as follows: ( (26 Excellents x 5) + (4 Goods x 4) ) ÷ 30 Ratings = 4.867

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Fakenham) is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (1)

Sharon

Sharon Plane

Job Title: Branch Care Manager

Hi, I’m Sharon, the Branch Manager at Fakenham, joining in March 2024. I’m proud to be part of Helping Hands, a company that values its team and has a clear vision to support customers with care and kindness at its core. We provide the highest level of care through a trained, compassionate team, offering personalised support to help our local community stay safe and independent at home.

Frequently Asked Questions about Helping Hands Home Care (Fakenham)

What Type of Services does Helping Hands Home Care (Fakenham) offer?

Helping Hands Home Care (Fakenham) offers Home Care.

How many Carers does Helping Hands Home Care (Fakenham) employ?

Helping Hands Home Care (Fakenham) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Fakenham) to verify any information. View our terms and conditions. Helping Hands Home Care (Fakenham) has an Enhanced Service - more info.