Helping Hands provides bespoke live-in care and home care services for people in North Norfolk.
The branch is passionate about one-to-one support and each carer strives to provide only the best support, whether that is providing personal care to help with mobility or to be a companion.
Whatever the need, Helping Hands Home Care provides individually tailored support that is completely unique to each individual and their requirements.
This could be following a...
Helping Hands provides bespoke live-in care and home care services for people in North Norfolk.
The branch is passionate about one-to-one support and each carer strives to provide only the best support, whether that is providing personal care to help with mobility or to be a companion.
Whatever the need, Helping Hands Home Care provides individually tailored support that is completely unique to each individual and their requirements.
This could be following a spell in hospital or if a loved one is living with dementia and they would benefit from regular support as their condition progresses.
Helping Hands have over 30 years’ experience providing dedicated home care to over 40,000 families across the UK. Offering a fully managed service that is regulated by the Care Quality Commission (CQC), you can rest assured that your care is safe, efficient and reliable.
The North Norfolk branch is based in Fakenham and supports people living in Cromer, Dereham, Great Messingham, Heacham, Snettisham, North Walsham, Mundesley, Holt, Burnham Market and the surrounding areas.
Care Provided by Helping Hands Home Care (Fakenham)
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Nursing/Nurse Led Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Nursing / Nurse Led Care
PEG Feeding
Stoma Care
Medication Assistance (Intravenous)
Catheter Care
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Physical Disability
Visual / Hearing Impairment
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
From £37.10
Weekly Live-in Care
From £1,900
Contact Helping Hands Home Care (Fakenham) to get a personalised quote:
We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.
The price(s) shown are provided by the agency. Contact Helping Hands Home Care (Fakenham) for full pricing details and T&Cs.
Helping Hands Home Care (Fakenham) has a Review Score of 9.4 (9.362) out of 10, based on 7 reviews in the last 2 years. Over all time Helping Hands Home Care (Fakenham) has 7 reviews.
Reviewer Connection to Helping Hands Home Care (Fakenham)
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Showing 7 reviews matching selected criteria
Review from V L (Client / Service User) published on 27 July 2026 Submitted via Website•
Overall Experience
Good selection of carers. Only one I had to discard (cold and impersonal). All the others I have found to be kind and patient and hard working. Some are a little inexperienced but always willing and they try to please. Management on the whole helpful and try to accommodate timings on rotas. My...
Good selection of carers. Only one I had to discard (cold and impersonal). All the others I have found to be kind and patient and hard working. Some are a little inexperienced but always willing and they try to please. Management on the whole helpful and try to accommodate timings on rotas. My only disappointment is management's reluctance to discuss any shortcomings with the carers themselves. Perhaps this is because they are often short staffed so are maybe worried they will lose the carers involved if they point out any problems.
↩Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Fakenham)
Good morning, Thank you for taking the time to leave us a review, we really do appreciate it.
We are pleased to hear that you have found the majority of our carers to be kind, patient, and hardworking. It is also wonderful to know that even those who are newer to care are willing to learn and...
Good morning, Thank you for taking the time to leave us a review, we really do appreciate it. We are pleased to hear that you have found the majority of our carers to be kind, patient, and hardworking. It is also wonderful to know that even those who are newer to care are willing to learn and always strive to provide the best possible support. We are delighted that the management team has been helpful and has worked to accommodate your preferred timings wherever possible. We also appreciate your honest feedback regarding communication around any concerns raised. Feedback such as yours is invaluable and helps us to continually review and improve the service we provide. We will be sure to share your feedback with the team who will be pleased to read your comments. Kindest regards
Katie
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Graham G (Husband of Client) published on 24 February 2026 Submitted via Postal Card•
Overall Experience
Very good adaptable, helpful carers and office personnel, always clean, tidy and well equipped, protective clothing and masks etc, well trained and very polite and helpful, over and above. Excellent communication with Janet.
Very good adaptable, helpful carers and office personnel, always clean, tidy and well equipped, protective clothing and masks etc, well trained and very polite and helpful, over and above. Excellent communication with Janet.
↩Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Fakenham)
Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you have found our carers and office team to be adaptable, helpful and well trained, and that they consistently present themselves in a clean, tidy and wellequipped manner. It is wonderful to know...
Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you have found our carers and office team to be adaptable, helpful and well trained, and that they consistently present themselves in a clean, tidy and wellequipped manner. It is wonderful to know that the protective clothing and high standards you have described have helped you feel supported. We are especially pleased to hear your kind words about the communication you have received from Janet. Your comments will be shared with the team, who will be grateful for your recognition. Kindest regards
Katie
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from H W (Daughter of Client) published on 15 August 2025 Submitted via Website•
Overall Experience
Easy to organise, prompt service with excellent communication between my mother and myself and sister. Staff always polite and kind. Happy to do lots of different jobs as well as the initial requirements. Great to have a schedule ahead of time.
Easy to organise, prompt service with excellent communication between my mother and myself and sister. Staff always polite and kind. Happy to do lots of different jobs as well as the initial requirements. Great to have a schedule ahead of time.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Clare M (Daughter of Client) published on 7 August 2025 Submitted via Website•
Overall Experience
My mother has needed care for her feet, which has involved them having to be soaked for an hour before being treated. The staff who came have all been very friendly, attentive and kind - doing other odd jobs during the soaking periods, but also taking the time to talk to mum, who is a widow who...
My mother has needed care for her feet, which has involved them having to be soaked for an hour before being treated. The staff who came have all been very friendly, attentive and kind - doing other odd jobs during the soaking periods, but also taking the time to talk to mum, who is a widow who lives alone.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Patrick E (Son of Client) published on 7 August 2025 Submitted via Website•
Overall Experience
Helping Hands help with the care of my 88 year old parents. We have been using them for nearly 6 months and have only positive things to say about them. A carer comes in every day to help with personal hygiene and making sure they are happy and have what they need.
The carers are all very friendly...
Helping Hands help with the care of my 88 year old parents. We have been using them for nearly 6 months and have only positive things to say about them. A carer comes in every day to help with personal hygiene and making sure they are happy and have what they need. The carers are all very friendly and liked by my parents. Within reason they will be as flexible as possible on timings and making changes to the visits.
Would thoroughly recommend them.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from B B (Client / Service User) published on 10 April 2025 Submitted via Postal Card•
Overall Experience
This was the first time I have had to have help and all your staff have made it an easy and very friendly experience. They are always on time and do all they can to make their visits a good time with all their help, I enjoy their company, especially as they are often my only visitors in a day.
This was the first time I have had to have help and all your staff have made it an easy and very friendly experience. They are always on time and do all they can to make their visits a good time with all their help, I enjoy their company, especially as they are often my only visitors in a day.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Cindy M (Daughter of Client) published on 25 March 2025 Submitted via Postal Card•
Overall Experience
From start to finish excellent service, I needed care for mum while I took a trip away, before I went she had a fall, the care I had arranged for overnight care wasn't enough so it was arranged at a days notice for 3 ladies 1 each day to sit with with Mum, she had a lovely time with them all. They...
From start to finish excellent service, I needed care for mum while I took a trip away, before I went she had a fall, the care I had arranged for overnight care wasn't enough so it was arranged at a days notice for 3 ladies 1 each day to sit with with Mum, she had a lovely time with them all. They were fantastic, kind, caring and treated mum with utmost respect. Couldn't of asked for more, I could relax away.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 12 March 2020
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (0)
News
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Meet the Team (1)
Sharon PlaneJob Title Branch Care Manager
Hi, I’m Sharon, the Branch Manager at Fakenham, joining in March 2024. I’m proud to be part of Helping Hands, a company that values its team and has...
Hi, I’m Sharon, the Branch Manager at Fakenham, joining in March 2024. I’m proud to be part of Helping Hands, a company that values its team and has a clear vision to support customers with care and kindness at its core. We provide the highest level of care through a trained, compassionate team, offering personalised support to help our local community stay safe and independent at home.
Frequently Asked Questions about Helping Hands Home Care (Fakenham)
How many Carers does Helping Hands Home Care (Fakenham) employ?
Helping Hands Home Care (Fakenham) employs 50 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Fakenham) to verify any information. View our terms and conditions. Helping Hands Home Care (Fakenham) has an Enhanced Service -what an Enhanced Service includes.
