Spring Valley Care Services Ltd

that she needed. There were times when our mother was very difficult, but nevertheless, the carers always remained extremely patient and kind. The carers were very reliable and never let us down once.
We found the Spring Valley management team very flexible and accommodating and always approachable and accessible. They were very keen to tailor their service to our requirements and seemed genuinely interested in all their clients.
My sister and I were very impressed and will be recommending Spring Valley to friends.

and ensures there is continuity and familiar carers as much as possible. I would absolutely recommend Spring Valley Care. They have given our family peace of mind knowing that our parents are so well looked after when we aren't able to be there. Thank you to all the team.

way to support my cousin and work with her to help her settle back at home.
Everyone was warm and professional, and we were very happy with the service provided and felt she was in safe hands.

needs and wishes and works closely with us to ensure Mum is cared for and supported in a way we are very happy with. We are a close family, and this is very important to all of us. I genuinely don't know how we'd have got through the last 2-years without the manager and her team!! A big thank you to them all!

mother also. Not only did they take great care of my father, but they also advised us about things we could do to make life much easier with Dad’s care. With their kindness and support, they got us through a really difficult time, and I will forever be grateful. I would, without hesitation, highly recommend this company and their caregivers.

a wonderful team who clearly genuinely love their work and the people in their care. I wish we had known about Spring Valley a long time ago, as various agencies caring for our father during the latter stages of Alzheimer's and Mum before were generally OK, but Spring Valley is honestly in a league of its own. We have ended up feeling that the whole team are part of our extended family. We will be grateful to the manager and all the other ladies forever for making what was a very difficult time a great deal easier, and for ensuring that Mum's final weeks were dignified and filled with tenderness. Thank you all.

and answered the most pertinent points, and already had a carer in mind, who we have used ever since. Both my husband and I, as well as my mother-in-law, are very happy with the care arrangements in place.
We are also pleased with the Manager's response to the Coronavirus pandemic, and the extra challenging measures she has put in place to ensure that both her clients and staff are protected, minimising all possible risk.
I would not hesitate to strongly recommend Spring Valley Care Services - our experience from the Manager has been kind, considerate and caring throughout and unlike other services - does not cost the earth!

a model agency.

reviews my father's needs regularly. She is friendly and approachable and nothing is too much trouble. When introducing new staff she ensures that they are accompanied until they are fully aware of my father's needs. I have already recommended Spring Valley Care to our elderly neighbours and they too are very pleased with the care they receive.

The team members are friendly and punctual, and make sure that we know what has been done during visits, using a variety of communication media. We look forward to the continuation of this high level of care. Thank you.

is and always make an effort to communicate with her. My mother has flourished since they have started supporting her, and I have peace of mind that my mother is being cared for like a member of the family whilst I'm at work. I would wholeheartedly recommend Spring Valley Care Services without any hesitation.

are very well trained and do not rush my care and so take the time to make me comfortable.

her up at a time when she had lost her confidence after her fall.

with her. She does not feel that the carer is just there to do care and they understand the importance of interpersonal relationships. For the first time in a long time, I feel I can go to bed at night not worrying that my mother is getting the care that she requires. If there are any concerns the care company ring me immediately and let me know. My mother tells me she feels for the first time in a long time that she feels cared for and that she has a new zest for life. They are a family run business that treat their clients like a member of their own family. I would recommend them to anyone.