Review from Susan F (Daughter of Client) published on 25 April 2021
Submitted via Website • Report
Overall Experience5.0 out of 5
From day one, we as a family have nothing but praise for the manner in which care has been given to our elderly mother. This is my first experience of arranging support to help provide for Mam's needs and as the main carer within our family group, the encouragement and kindness shown by the manager
to myself has been invaluable, especially during changing and challenging circumstances. At all times this well organised, excellent team has shown a very professional, caring and compassionate approach with a sense of humour and sensitivity which Mam appreciates and enjoys. They have become part of our extended family regarding the care of our mother and are very much valued.
Highly recommended.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Mark W (Client) published on 29 March 2021
Submitted via Website • Report
Overall Experience5.0 out of 5
Great company and team such a pleasure to deal with and have helped me, they will go to the back and beyond to help and do anything for clients. Would highly recommend so trusting and friendly they make great cuppas and play with the kids if needed.
Staff
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Treated with Dignity
Value for Money
Review from Penny J (Daughter of Client) published on 15 February 2021
Submitted via Website • Report
Overall Experience5.0 out of 5
Very caring towards my mother and always keep you informed of everything that happens and always at the end of the phone if you need extra help or even a catch-up.
We as a family would highly recommend this team of excellent girls and also so professional in all they do but they become part of your
life as friends.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Simon W (Son of Client) published on 5 January 2021
Submitted via Website • Report
Overall Experience5.0 out of 5
From day one of caring for my elderly mother, I found Here4Care to be very professional but with always a compassionate approach in dealing with the various issues such a role had to address. Not having used a care company or even had to deal with someone who required care before, Here4Care helped me
through the whole process and was always there when I needed advice.
I could ramble on for ages, but to simplify my experience of such a great team, here’s how I would describe them: professional, caring, compassionate, reliable, trustworthy, helpful, approachable, honest, straight-talking, always exceeding expectations, supporting, reassuring, human.
They became, and still are, our extended family regarding the care of my mother.
Staff
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Management
Treated with Dignity
Value for Money
Review from Carmen L (Client) published on 4 January 2021
Submitted via Website • Report
Overall Experience5.0 out of 5
All the team at Here4Care are so nice they support me to stay safe in the community and to venture out where I wouldn't leave the house without them they support me to do my activities and keep an eye on my mental health as well as the physical health problems I feel safe around them all and know I
can approach the manager about anything I look forward to seeing the carers every day as they are all so lovely and caring and bring light in what is a dark life for me.
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Treated with Dignity
Value for Money
Review from Lisa W (Daughter of Client) published on 6 August 2020
Submitted via Website • Report
Overall Experience5.0 out of 5
These carers are absolute Angels, nothing is too much trouble and they are always happy to go that extra step to make the clients day comfortable and as happy as can be.
These are the third service we have used and are the absolute best led by the manager who is always available and willing to adjust
the slightest thing to meet the client's needs. Highly recommended.
Staff
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Treated with Dignity
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
18 Feb 2020
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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