3 Circles Care Ltd

Office 9, Central Chambers, Lion Street, Abergavenny NP7 5PE
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9.4 8 Reviews
  • 3 Circles Care Ltd, Abergavenny
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Care Provided by 3 Circles Care Ltd

Types of Home Care

  • Visiting Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £33.75 – £33.75

We charge travel time, calculated using the carer's hourly rate, and mileage of £0.35 per mile for any distance over 3 miles from our offices.


Weekly live-in care fees would be discussed with the prospective service user.

These prices are only a guideline, please contact 3 Circles Care Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • 3 Circles Care Ltd

Person in charge

  • Heidi Charlton (Responsible Individual)
Are you the Owner/Manager of 3 Circles Care Ltd? View your Advertising Options

3 Circles Care Ltd Reviews (8)

9.4

3 Circles Care Ltd has a Review Score of 9.4 (9.414) out of 10, based on 7 reviews in the last 2 years.
Over all time 3 Circles Care Ltd has 8 reviews.

Overall Experience
  • 5
  • 3
  • 0
  • 0
  • 0
Date Published
  • 8
  • 0
  • 0
  • 7
  • 1
Reviewer Connection to 3 Circles Care Ltd
  • 3
  • 3
  • 1
  • 1
Total of 8, showing 1-8
Review from Judith M (Sister of Client) published on 23 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very pleased with the care given to my sister, who has Alzheimer's and Vascular Dementia, by 3 Circles Care.
The carers are very friendly, encouraging, and supportive. My sister has built up good relationships with them and looks forward to their daily visits.
Reply from Heidi Charlton, Owner and RI at 3 Circles Care Ltd

Thank you it is a pleasure to look after your sister, all the staff look forward to visiting her. Now that the better weather is on the way I am encouraging the girls to take her out of the flat, even if it is only for a walk around town or to the park.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Edwyn W (Son of Client) published on 16 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
3 Circles has an excellent team of carers who have been looking after my elder mother (with dementia) and my 95-year-old StepFather for more than two years...They have been superb throughout this period and have a small team of carers who have established a good rapport with my parents. The team is
very supportively run by the owner and we highly recommend them!
Reply from Heidi Charlton, Owner and RI at 3 Circles Care Ltd

Thank you. Your Mum and stepfather are a pleasure to take care of, and you are easy to work with too. Thank you for your support and your review.

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Review from Jacqueline B (Daughter of Client) published on 13 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Knowing that the 3 Circles carers are going to visit my very elderly mother gives me and my family great peace of mind. They are extremely kind to her and on the odd occasion there has been a problem/unable to access, they have always contacted me immediately. We are very grateful to them.
Reply from Heidi Charlton, Owner and RI at 3 Circles Care Ltd

Thank you. You and your Mum are a pleasure to work with.

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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M G (Client) published on 9 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Generally, a good level of service. Staff are pleasant and helpful and treat me, as a client, with respect. They are helpful and cooperative and some care is taken to send the same carer if possible.
Reply from Heidi Charlton, Owner and RI at 3 Circles Care Ltd

Thank you. Your comment about being treated with dignity is highly prized. We strive hard for compassion and consistency in our work.

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Review from Lesley J (Client) published on 7 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Care given is well thought out and done giving the individual needs properly covered if any changes are made keep up to speed on the changes providing the same carer where possible. Let me know the times of each visit which allows me to have medication at set times.
Reply from Heidi Charlton, Owner and RI at 3 Circles Care Ltd

Thank you as you know we strive very hard for consistency of staff with each service user. Where changes are necessary, we always try to inform people in advance. You are a pleasure to work with, as you know the difficulties that the Care industry faces.

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Review from J J (Daughter of Client) published on 2 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
3 Circles provides a wonderful service for my parents. They give invaluable help that enables them to navigate daily life. My parents have numerous Doctors, hospital and other medical visits, weekly shopping, and recreational trips. Often and with very short notice the company has been able to accommodate
my parent's needs.
We have nothing but praise for the management. I can go as far as to say that 3 Circles have become integral to my parent's daily lives.
Reply from Heidi Charlton, Owner and RI at 3 Circles Care Ltd

Thank you, we enjoy looking after your Mum and Dad. From an initial very irregular and ad hoc service this has developed into something regular, which is good for your parents and for us. It is gratifying to see that your Dad has developed enough trust in us to make him happy to communicate with the people who visit.

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Review from N G (Daughter of Client) published on 2 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been beautifully and imaginatively cared for with warmth and compassion. She has felt safe and supported in her own home, something that would have been impossible without the service provided by 3 Circles Care.
We are very grateful to the manager and her lovely team.
Reply from Heidi Charlton, Owner and RI at 3 Circles Care Ltd

Thank you, it is a privilege to look after your Mum; she is a lovely lady of whom we are all very fond. The support we receive from you, and her family, is phenomenal. It is a truly collaborative partnership, and our job is a lot easier knowing that we are all working together to achieve the best end result.

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  • Value for Money
Review from Linda C (Client) published on 9 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been with these people for a few months, and it is a nice service. I'm kept well informed.
Reply from Heidi Charlton at 3 Circles Care Ltd

Thank you Linda, it's good to know that you are satisfied. We constantly strive for improvement to ensure that both our customers and our staff are happy.

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  • Care / Support
  • Management
  • Treated with Dignity
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Current Review Score: 9.4 (9.414)

Overview of Review Score

The Review Score of 9.4 (9.414) out of 10 for 3 Circles Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.714 for 3 Circles Care Ltd is calculated as follows: ( (31 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 42 Ratings = 4.714
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for 3 Circles Care Ltd is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

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Frequently Asked Questions about 3 Circles Care Ltd

What Type of Services does 3 Circles Care Ltd offer?

3 Circles Care Ltd offers Home Care.

How many Carers does 3 Circles Care Ltd employ?

3 Circles Care Ltd employs 17 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact 3 Circles Care Ltd to verify any information. View our terms and conditions. 3 Circles Care Ltd has an Basic Service - more info.