Liberty Private Care Ltd

Suite 2, First Floor, More Storage Offices, 5 Yeomans Way, Bournemouth BH8 0BL
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9.2 27 Reviews
  • Liberty Private Care Ltd, Bournemouth
Liberty Private Care’s ethos is to re-define the future of home care by innovating and delivering a high-end concierge service. They achieve this objective by changing the way they structure their training and supervision of carers to provide home care services helping people with their daily needs such as personal care, help with medications, basic clinical services and, in doing so, going above and beyond in the service that is provided.

They have gained care quality commission (CQC) registration for Treatment of Diseases, Disorder or Injury (TDDI) so that their carers can complete more nursing-related tasks, thereby enabling them to provide a higher specification of care, including complex care.

Almost all of the carers training is completed by a qualified nurse to ensure that they adhere to and exceed the required standards expected from their clients and those commissioning care. All their carers have a minimum of 2 years experience, usually an NVQ in Health & Social Care, have an enhanced DBS check and are checked pre-employment by taking up 3 references.

Liberty Private Care prides itself in providing a superior personalised service in a wide range of types of care and are always happy to help.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children (0-18)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending

Funding & Fees

  • Hourly Visiting Care Fees: from £34.75

Their carers have a minimum of 2 years experience & usually also an NVQ in Adult health & Social Care.

These prices are only a guideline, please contact Liberty Private Care Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Key Horizons Ltd

Person in charge

  • Andrew Key (Registered Manager)

Liberty Private Care Ltd Reviews (27)

Total of 27, showing 21-27
9.2

Liberty Private Care Ltd has a Review Score of 9.2 (9.167) out of 10, based on 4 reviews in the last 2 years. Over all time Liberty Private Care Ltd has 27 reviews.

Overall Experience

  • 24
  • 3
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  • 0

Date Published

27
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23

Review from Peggy H (Client) assisted by family/friend published on 7 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've tried other private care companies none however even come close to the lovely carers who come to me from Liberty Care. All of them are top class and true carers not just a job worth as I have experienced in the past. I will stay with Liberty Care now and look forward to seeing them every day its
a pleasure for me.

Reply from Amy McCormick, Registred Nurse Care Manager at Liberty Private Care Ltd

Thank you very much for your kind comments, I am pleased to know our staff are providing top class care. I know from communication with the team they do not see their time with you as 'just a job'. It is an absolute pleasure to provide your care. I will be sure to pass on this feedback to the care team, I know they will appreciate it. We are delighted you are happy with the care and support that are carers provide.

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Review from Ann B (Client) published on 7 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were always punctual and cheerful. They were happy to do anything that needed doing from preparing food to doing the washing.

Reply from Amy McCormick, Registred Nurse Care Manager at Liberty Private Care Ltd

Thank you very much for your kind comments, you were always equally as cheerful with a wonderful outlook on life. It was a pleasure to visit you to provide the care and support required. I am delighted you are pleased with the care and support that our carers provided. I will feedback your lovely comments to the care team, I know they will appreciate it.

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Review from John C (Client) published on 3 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Liberty Private Care carers attended at my home following my discharge from hospital where I was diagnosed with Covid19.
They attended on a daily basis until June 2021 latterly on a morning only basis, and at all times displayed outstanding care, regular timekeeping and friendly attention showing an
attitude of genuine interest rather than just a job.
The level of care displayed enabled me to recommence a following period of self care which has enabled me to live on my own, prepare my own meals, wash and dress only with the assistance of a weekly cleaner.

Reply from Andrew Key, Managing Director at Liberty Private Care Ltd

Thank you very much for your kind comments which I will pass on to the care team. I know they will appreciate it. It was a pleasure to provide your care and I am very pleased you are doing well. Take care and best wishes from us all.

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Review from S M (Daughter of Client) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service when we needed emergency help.

Reply from Andrew Key, Managing Director at Liberty Private Care Ltd

Thank you for your review. I will ensure that the carers attending your Father see your comments.

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Review from P B (Client) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Night care and supervision of medication a highly efficient caring service.

Reply from Andrew Key at Liberty Private Care Ltd

Thank you for your review. Its always great to receive positive feedback and I will pass on your valued comments to our night team.

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Review from R H (Client) published on 14 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been taken very carefully with my walker. She waited with me, then went back home. I could not have gone without your help.

Reply from Andrew Key at Liberty Private Care Ltd

Our carers are highly trained and supported by an experienced management team and so will not rush around but will always do things at your pace to meet your needs. Thank you for taking the time to submit a review.

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Review from J S (Client) published on 14 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pick up for an appointment on time. Felt at ease the whole time of my appointment. The carer was very friendly, polite and professional and stayed with me throughout. Hoping to use service for future appointments and would recommend. Was very happy with the service I received as I am quite a nervous
person so it was a comfort to me to have a carer that recognised that. Thank you.

Reply from Andrew Key at Liberty Private Care Ltd

Thank you for your review. We are pleased that you received an excellent level of service. Our aim is to always exceed expectations.

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Current Review Score: 9.2 (9.167)

Overview of Review Score

The Review Score of 9.2 (9.167) out of 10 for Liberty Private Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for Liberty Private Care Ltd is calculated as follows: ( (22 Excellents x 5) + (2 Goods x 4) ) ÷ 24 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Liberty Private Care Ltd is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Oct 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

Meet the Team (1)

Andrew

Andrew Key

Job Title: Registered Manager

Joined: 2019

Andrew is the Registered Manager and has 30 years of direct experince in health and social care. Over the last 24 years he has pushed back barriers to advance the administration of medication in people's homes, was the first homecare provider in the North West to achieve the Six Steps End of Life Accreditation, represented the sector at national and regional events and developed the training of our carers to bridge the gap between care and nursing.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Liberty Private Care Ltd to verify any information. View our terms and conditions. Liberty Private Care Ltd has an Enhanced Service - more info.