Helping Hands Home Care (Ramsgate)

7 York Street, Ramsgate CT11 9DS
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9.9 11 Reviews
  • Helping Hands Home Care (Ramsgate), Ramsgate
Over the past 30 years, Helping Hands has supported over 40,000 families with care for a member of their family and as the UK’s leading home care provider they are well placed to provide support with care of every level.

Whether it’s a 30-minute visit once a week to support with housework or 24-hour live-in care, Helping Hands’ network of over 6000 carers will ensure a continuity of service to the highest possible standards.

With care packages offering unique levels of support, built by and around you, Helping Hands’ 100+ branches across England and Wales will ensure you are always at the forefront of your care journey.

Ramsgate’s dedicated and friendly branch team are always at the end of the phone to support you, so whether for general companionship or nurse-supported clinical care, Helping Hands’ customer advisors will talk you through your options.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £34.60

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Ramsgate) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Nadine Daniels (Branch Care Manager)

Helping Hands Home Care (Ramsgate) Reviews (11)

9.9

Helping Hands Home Care (Ramsgate) has a Review Score of 9.9 (9.850) out of 10, based on 10 reviews in the last 2 years. Over all time Helping Hands Home Care (Ramsgate) has 11 reviews.

Overall Experience

  • 9
  • 2
  • 0
  • 0
  • 0

Date Published

11
10
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10
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Review from Nikki J (Client) published on 17 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands in Ramsgate took over the 24-hour care package for my mum who has PCA Alzheimer's which is a rare form and my mum is blind and was awarded CHC full funding due to the severity and complexity of her condition a year ago. The Care Manager put together a team of 5 experienced carers who look
after mum on a regular basis and rotate their shifts so that mum always knows the girls that are with her and trusts them. The carers are wonderful, they care for mum like she is their mum and have formed a wonderful bond with mum, nothing is to much trouble and my mum could not be in safer hands. I couldn't ask for better care for my mum at this late stage in her life. I will be eternally grateful for the support and care they are giving not only to my mum but also to the family.

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Review from Steve K (Client) published on 17 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was extremely satisfied with the two ladies who assisted me during my period of rehabilitation following cancer
They did everything I asked them with willingness and a smile
I wouldn't hesitate recommending them

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Review from Linda Y (Daughter of Client) published on 9 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the care my Mum receives from Helping Hands. The carers are always on time and let me know if she is needing anything or if there is a problem. Also the managment team contact me regularly.

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Review from Gordon C (Power of Attorney of Client) published on 2 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the service of Helping Hands. They fulfil exactly what our requirements were which is a daily lunchtime visit to prepare a simple meal, wash up, and whilst chatting, prepare a supper for the fridge 6 days a week. It is a great reassurance to the family to know that someone will
be there to check that all is OK every 24 hours, in addition to other visitors and service providers. Also, should circumstances change and more detailed care be required, the operatives are fully trained. A reliable service which has made a difference especially in terms of encouraging eating and hydration.

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Review from Patrick D (Son of Client) published on 2 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is happy with the help she receives three times a week. The helpers are always punctual and reliable. The service is friendly and efficient. If she asks for something to be done like taking the rubbish to the bins her requests are always accommodated.

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Review from K N (Wife of Client) published on 2 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping hands staff are always helpful and pleasant, the office staff do their best to accommodate extra needs, and the nurses who take care of my husband are marvelous. I have no complaints at all regarding the service provided, it is great!

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Review from Nicola H (Daughter of Client) published on 2 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have spoken to my Father who is happy for me to highlight the professional and caring service provided by the care team. This is the first time my Father has received a package of care and he only had positive comments to make about the service provided to date. Staff are punctual, polite, listen
to instruction and have always presented themselves as professional.
My contact with the team has also been positive and I feel reassured that my Father is receiving a high level of care provided by empathetic and professional staff.

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Review from Chloe M (Daughter of Client) published on 2 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has dementia and has been receiving care from Helping Hands for nearly 5 years now. The care he has been receiving and the support offered to me are superb. The carers are, without, exception thoughtful, skilled and very caring, while the office staff are very efficient and kind. It is thanks
to Helping Hands that Dad is able to continue living relatively independently in his own home.

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Review from Miranda P (Wife of Client) published on 2 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is outstanding. It is never impersonal, all the carers feel personally involved with my husband's care and recovery. Every improvement in his health is welcomed and rejoiced in. They are an outstanding team without whom my husband's recovery would not have happened as quickly and effectively.
We are both thrilled and delighted with all the care and have found the Ramsgate team, both in the office and everyone who has been to our house, brilliant, thank you.

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Review from Jane R (Daughter of Client) published on 26 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A big Thank you to the staff at Ramsgate Branch Helping Hands. You have cared for my mother over the last three years in her own home. She is now permanently in Residential Care but you were able to keep her in her own home until now. Your staff were professional and caring. Showing Mum respect and
dignity at all times. She really enjoyed your visits and chats with her. She would often say, 'do you have to go now?'. You became friends to her as the day would be long for her. Mum is needing 24hr Care now and has settled in well at her Residential Care Home. Thank you also for being there for Mum and us as a family when she had a few falls at home. Your support was invaluable. Thanks again, kind regards,
Jane and Carol (daughters)

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Review from J D (Daughter of Client) published on 25 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Helping Hands carers have been assisting with my mother's home care for the last 17 months, they go above and beyond and cannot fault them. The carers are well chosen by the management team and know what they are doing, and above all keep me up to speed with any concerns etc. The carers provide sufficient
support to my mother, whilst also being able to promote her own dignity and independence by allowing her to do as much she can, giving her choices in meals/quizzes/chatting about the garden etc. The carers are regulars, so they know the routine and above all my mum, as to what she likes and doesn't, which works extremely well and provides trust and banter. Any concerns that I have raised with the management/leadership team have been dealt with effectively and quickly. Having experienced care agencies previously and how they deal with their clients, Helping Hands is by far the best!

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Current Review Score: 9.9 (9.850)

Overview of Review Score

The Review Score of 9.9 (9.850) out of 10 for Helping Hands Home Care (Ramsgate) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.850 for Helping Hands Home Care (Ramsgate) is calculated as follows: ( (52 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 60 Ratings = 4.85

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Ramsgate) is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (1)

Nadine

Nadine Daniels

Job Title: Branch Care Manager

Hi, I’m Nadine, Branch Manager at Helping Hands Ramsgate. I’ve been with the company for
almost four years, leading a team that supports around 100 customers weekly.


With a background in nursing, midwifery, and palliative care, I train others to provide the best care. I‘m passionate about my job, my team, and the difference we make in helping customers stay comfortable and independent at home.

Frequently Asked Questions about Helping Hands Home Care (Ramsgate)

What Type of Services does Helping Hands Home Care (Ramsgate) offer?

Helping Hands Home Care (Ramsgate) offers Home Care.

How many Carers does Helping Hands Home Care (Ramsgate) employ?

Helping Hands Home Care (Ramsgate) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Ramsgate) to verify any information. View our terms and conditions. Helping Hands Home Care (Ramsgate) has an Enhanced Service - more info.