Helping Hands Home Care (Shrewsbury)

Unit 2, Park Plaza, Battlefield Enterprise Park, Shrewsbury SY1 3AF
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8.4 2 Reviews
  • Helping Hands Home Care (Shrewsbury), Shrewsbury
Helping Hands' Shrewsbury & Telford branch is on hand whether you need regular visits throughout the week to help you keep on top of your household chores, or more intensive live-in support for a complex condition. The team provides individually tailored support that is completely unique to each person in their care and their requirements.

It may be that you are returning home following a spell in hospital and would like a little support on your road to recovery, or perhaps your loved one is living with dementia and you’d like more regular support in place for them as their condition progresses. Whatever the care you need, the expert team of carers is there to offer the support necessary to enable you to maintain independence and in the comfort of your own home.

Helping Hands have over 30 years’ experience providing dedicated home care to over 40,000 families across the UK. Offering a fully managed service that is regulated by the Care Quality Commission (CQC), you can rest assured that your care is safe, efficient and reliable.

Areas covered include Shrewsbury, Telford, Albrighton, Hanwood, Shawbury, Clive, Ercall, Vaschurch and surrounding areas.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

  • Hourly Visiting Care Fees: from £33.65

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Shrewsbury) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Claire Ratcliffe (Branch Care Manager)

Helping Hands Home Care (Shrewsbury) Reviews (2)

8.4

Helping Hands Home Care (Shrewsbury) has a Review Score of 8.4 (8.417) out of 10, based on 2 reviews in the last 2 years. Over all time Helping Hands Home Care (Shrewsbury) has 2 reviews.

Overall Experience

  • 2
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Date Published

2
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Review from Christine B (Daughter of Client) published on 18 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent. Very happy with all aspects of service. Staff are super helpful and always go the extra mile. We have been clients over a number of years. They are extremely quick at sorting out any problems/ issues.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Carol Eunice D (Daughter of Client) published on 11 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum finds all the carers helpful and above all caring and they always ask if there is anything else she needs.
They are very thorough and when Mum had a chest infection in February 2025 they rang me to say that they thought that she was under the weather - I feel reassured that someone else is keeping
an eye on mum.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.4 (8.417)

Overview of Review Score

The Review Score of 8.4 (8.417) out of 10 for Helping Hands Home Care (Shrewsbury) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for Helping Hands Home Care (Shrewsbury) is calculated as follows: ( (11 Excellents x 5) + (1 Goods x 4) ) ÷ 12 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Shrewsbury) is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (1)

Claire

Claire Ratcliffe

Job Title: Branch Care Manager

I have worked in healthcare for the past 17 years. As a family, it can be a very daunting experience trying to find the right support for your family member.


My wish is to make the experience of venturing into having support an easy process, where I can take the anxiety and worry away from you and your loved ones.


In my spare time, you can normally find me on the tennis court!

Frequently Asked Questions about Helping Hands Home Care (Shrewsbury)

What Type of Services does Helping Hands Home Care (Shrewsbury) offer?

Helping Hands Home Care (Shrewsbury) offers Home Care.

How many Carers does Helping Hands Home Care (Shrewsbury) employ?

Helping Hands Home Care (Shrewsbury) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Shrewsbury) to verify any information. View our terms and conditions. Helping Hands Home Care (Shrewsbury) has an Enhanced Service - more info.