CareUK247

1010 Regus House, Cambourne Business Park, Cambourne, Cambridge CB23 6DP
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7.8 11 Reviews
  • CareUK247, Cambridge
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care

Contract Durations

  • Respite / Short Term
  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

CareUK247's is pleased to offer a complimentary initial assessment with no obligation to proceed further. Should you be interested in our services, please do not hesitate to get in touch with us to receive your obligation-free quote.

Good to Know

Owner

  • CareUK247

Person in charge

  • Andreea Dobrin (Registered Manager)
Are you the Owner/Manager of CareUK247? View your Advertising Options

CareUK247 Reviews (11)

7.8

CareUK247 has a Review Score of 7.8 (7.778) out of 10, based on 5 reviews in the last 2 years. Over all time CareUK247 has 11 reviews.

Overall Experience

  • 3
  • 6
  • 1
  • 1
  • 0

Date Published

11
0
0
5
6

Review from N R (Son of Client) published on 15 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We are satisfied with the service provided. All the carers who provide personal care are very caring. Easy to approach the care coordinator.
The care workers are treating my mother with care and dignity whilst providing personal care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Angela W (Sister of Client) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has Down’s and suffers from dementia. The care she is receiving has been exemplary, and has allowed us to cope with the situation we now find ourselves in. The main carers have been outstanding when it comes to making my sister feel comfortable, even to the extent of learning some Makaton
signs so that they may better communicate with her. They constantly reassure her (and us) about what is happening, helping her (and us) to relax. We are always pleased to see them as they are now like a part of our family.

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Treated with Dignity

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Review from T T (Private Carer of Client) published on 22 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Main issue is leaving heavily soiled washing for me to deal with and not rinsing off the faeces and soaking in cold water. Also not wiping dirty surfaces and clearing away all dirty tissue paper etc. The bathroom is not always left in a clean state.

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Treated with Dignity

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Review from L M (Client) published on 22 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I don't always get the full-time that's allocated to me. Sometimes I have new carers who come to me but I'm not ever told I will be getting a new carer which is very unsettling for me as I'm a vulnerable woman who lives on my own. Some of the carers are very good but some aren't so good.

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Treated with Dignity

Value for Money

Review from N J (Daughter of Client) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The team of carers who are currently taking care of my dad are considerate and respectful. If I have any requests on behalf of Dad, the carers always listen, and we try to come to a suitable agreement which works within the timeframe that is provided.
The office staff always answer all queries and
requests I might have on behalf of Dad.
Dad is still getting used to receiving care since being discharged from a long stay in hospital, so it is still very much a work in progress.

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Management

Treated with Dignity

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Review from G N (Daughter of Client) published on 27 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall ok. It would help me if the carers filled in their online visit log as fully as possible as generally my mother is unable to remember what care has been given. Also, some visits are quite a bit shorter than the allotted time. Although I do appreciate that my mother is not always very talkative.

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Treated with Dignity

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Review from Christine W (Client) published on 14 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Would like rota times to be carried out every single day as I have an early call from the district nurse.
Asked for a 7:30 night call but it is on the carer's rota still as being 7:15.
Carers do not stay with me as long as they should which is three-quarters of an hour.

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Management

Treated with Dignity

Value for Money

Review from Annette L (Wife of Client) published on 29 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring and dedicated staff.
Pleasant and polite.
They care for my husband.

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Management

Treated with Dignity

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Review from C J (Client) published on 1 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care and support I have been given by the care company. The management try their very best to provide continuity of the carers that call and care for me. The carers are very supportive and treat me with complete dignity. I requested that I have a female carer in the mornings
for personal care and this has been kept to that, only on two occasions a male has been sent due to unforeseen circumstances. The timekeeping is good but could be improved. Overall very happy.

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Treated with Dignity

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Review from M J (Wife of Client) published on 19 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On behalf of my husband who is receiving care after a stroke and is now disabled and unable to speak or write, his care has been given by Care247. The staff are very caring and supportive.

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Treated with Dignity

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Review from Vivienne M (Client) published on 13 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

CareUK247 are the first care company I have ever had to use. The service they provide is exceptional.
The carers are always focused on customer needs always willing the change cares visits to suit my social.
The team have an extensive training programme to meet the changing needs of the client base.
I’m
very fortunate to be supported by CareUK247.

Staff

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Treated with Dignity

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Current Review Score: 7.8 (7.778)

Overview of Review Score

The Review Score of 7.8 (7.778) out of 10 for CareUK247 is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.8 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.778 for CareUK247 is calculated as follows: ( (7 Excellents x 5) + (9 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 27 Ratings = 3.778

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for CareUK247 is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about CareUK247

What Type of Services does CareUK247 offer?

CareUK247 offers Home Care & Nursing Care.

How many Carers does CareUK247 employ?

CareUK247 employs 35 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact CareUK247 to verify any information. View our terms and conditions. CareUK247 has an Basic Service - more info.