CareUK247

The care workers are treating my mother with care and dignity whilst providing personal care.

My sister has Down’s and suffers from dementia. The care she is receiving has been exemplary, and has allowed us to cope with the situation we now find ourselves in. The main carers have been outstanding when it comes to making my sister feel comfortable, even to the extent of learning some Makaton signs so that they may better communicate with her. They constantly reassure her (and us) about what is happening, helping her (and us) to relax. We are always pleased to see them as they are now like a part of our family.

I don't always get the full-time that's allocated to me. Sometimes I have new carers who come to me but I'm not ever told I will be getting a new carer which is very unsettling for me as I'm a vulnerable woman who lives on my own. Some of the carers are very good but some aren't so good.

Main issue is leaving heavily soiled washing for me to deal with and not rinsing off the faeces and soaking in cold water. Also not wiping dirty surfaces and clearing away all dirty tissue paper etc. The bathroom is not always left in a clean state.

Dad is still getting used to receiving care since being discharged from a long stay in hospital, so it is still very much a work in progress.

Overall ok. It would help me if the carers filled in their online visit log as fully as possible as generally my mother is unable to remember what care has been given. Also, some visits are quite a bit shorter than the allotted time. Although I do appreciate that my mother is not always very talkative.

Carers do not stay with me as long as they should which is three-quarters of an hour.

They care for my husband.

I am very happy with the care and support I have been given by the care company. The management try their very best to provide continuity of the carers that call and care for me. The carers are very supportive and treat me with complete dignity. I requested that I have a female carer in the mornings for personal care and this has been kept to that, only on two occasions a male has been sent due to unforeseen circumstances. The timekeeping is good but could be improved. Overall very happy.

On behalf of my husband who is receiving care after a stroke and is now disabled and unable to speak or write, his care has been given by Care247. The staff are very caring and supportive.

I’m very fortunate to be supported by CareUK247.