Helping Hands is the UK’s leading home care provider, with over 30 years’ experience providing unique support, built by and around you. The friendly and dedicated branch team at Basingstoke are able to support you with any aspect of care, from companionship up to nurse supported care for clinical conditions.
With 100+ branches across England and Wales and more than 6000 dedicated carers, Helping Hands has so far supported over 40,000...
Helping Hands is the UK’s leading home care provider, with over 30 years’ experience providing unique support, built by and around you. The friendly and dedicated branch team at Basingstoke are able to support you with any aspect of care, from companionship up to nurse supported care for clinical conditions.
With 100+ branches across England and Wales and more than 6000 dedicated carers, Helping Hands has so far supported over 40,000 families to ensure a loved-one could stay in their own home, surrounded by their precious memories and cherished mementos.
Able to provide anything from a 30-minute visit once a week to 24-hour live-in support, Helping Hands’ fully managed service is regulated by the CQC and able to provide emergency care in as little as 24 hours.
Call Helping Hands today and one of their friendly customer advisors will talk you through your options and the full costs involved.
Care Provided by Helping Hands Home Care (Basingstoke)
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Nursing/Nurse Led Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Nursing / Nurse Led Care
PEG Feeding
Stoma Care
Medication Assistance (Intravenous)
Catheter Care
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Physical Disability
Visual / Hearing Impairment
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
From £36.20
Weekly Live-in Care
From £1,825
Contact Helping Hands Home Care (Basingstoke) to get a personalised quote:
We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.
The price(s) shown are provided by the agency. Contact Helping Hands Home Care (Basingstoke) for full pricing details and T&Cs.
Helping Hands Home Care (Basingstoke) has a Review Score of 9.4 (9.358) out of 10, based on 8 reviews in the last 2 years. Over all time Helping Hands Home Care (Basingstoke) has 9 reviews.
Reviewer Connection to Helping Hands Home Care (Basingstoke)
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Showing 9 reviews matching selected criteria
Review from Philippa S (Wife of Client) published on 3 February 2026 Submitted via Website•
Overall Experience
The Carers are all very polite and helpful. Very kind and patient in the way they deal with my husband. Very willing to help with anything.
Leave the bathroom clean and tidy. Always make sure that he has everything that he needs and that his fall watch is given to me if it needs charging. Careful...
The Carers are all very polite and helpful. Very kind and patient in the way they deal with my husband. Very willing to help with anything.
Leave the bathroom clean and tidy. Always make sure that he has everything that he needs and that his fall watch is given to me if it needs charging. Careful to make sure that he is as safe as possible when he moves around.
↩Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Basingstoke)
Good Morning, Thank you very much for taking the time to share your feedback with us.
We are pleased to hear that you have found the carers to be polite, helpful, and consistently kind and patient in the way they support your husband. It is wonderful to know that they ensure he has everything he...
Good Morning, Thank you very much for taking the time to share your feedback with us. We are pleased to hear that you have found the carers to be polite, helpful, and consistently kind and patient in the way they support your husband. It is wonderful to know that they ensure he has everything he needs, maintain a clean and tidy environment, and take great care to promote his safety when moving around. We are also glad that the team's willingness to assist with anything has been reassuring for you. Your thoughtful comments are greatly appreciated by the Basingstoke team, and we are grateful for your recognition of their dedication. Kindest regards
Katie
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Derek P (Son-in-law of Client) published on 3 February 2026 Submitted via Website•
Overall Experience
All good so far. Service is exceptional. Carer turns up on time and does care plus taking Step mother in law, Cynthia, shopping, to cash point when needed when Cynthia has her card and pin. Does ironing for her so washed clothes don't pile up, cleans house and gives company for Cynthia.
All good so far. Service is exceptional. Carer turns up on time and does care plus taking Step mother in law, Cynthia, shopping, to cash point when needed when Cynthia has her card and pin. Does ironing for her so washed clothes don't pile up, cleans house and gives company for Cynthia.
↩Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Basingstoke)
Good Morning Derek, Thank you very much for taking the time to share your feedback with us.
We are delighted to hear that you have found the service to be exceptional so far, and that the carer has been reliable, punctual, and supportive in assisting your step mother-in-law, Cynthia. It is...
Good Morning Derek, Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you have found the service to be exceptional so far, and that the carer has been reliable, punctual, and supportive in assisting your step mother-in-law, Cynthia. It is wonderful to know that the visits are helping her with day-to-day tasks such as shopping, ironing, household support, and providing companionship, all of which contribute greatly to her comfort and independence. Your kind comments mean a great deal to the Basingstoke team, and we truly appreciate your recognition of their efforts. Kindest regards
Katie
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Management
Treated with Dignity
Value for Money
Review from Sarah J (Mother of Client) published on 16 April 2025 Submitted via Website•
Overall Experience
HELPING HANDS BASINGSTOKE the team in the office the manager and her staff are excellent there all very professional in everyway we have been with the company for 7 years never had any complaints the carers that come in to care for my daughter are respectful and kind and highly trained! I would...
HELPING HANDS BASINGSTOKE the team in the office the manager and her staff are excellent there all very professional in everyway we have been with the company for 7 years never had any complaints the carers that come in to care for my daughter are respectful and kind and highly trained! I would recommend this care company because they truly care about the client but also there staff
Staff
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Management
Treated with Dignity
Value for Money
Review from M W (Client / Service User) published on 9 April 2025 Submitted via Website•
Overall Experience
It is most important that you try to keep to the timings because this causes clients anxiety. When there is delays due to traffic accidents, please call the client and inform them of the delay. There is nothing worse than waiting for a carer without information as to the cause of the delay.
It is most important that you try to keep to the timings because this causes clients anxiety. When there is delays due to traffic accidents, please call the client and inform them of the delay. There is nothing worse than waiting for a carer without information as to the cause of the delay.
↩Reply from Samuel Roberts, Partnerships Manager at Helping Hands Home Care (Basingstoke)
Thank you for taking the time to leave us this feedback. We would always expect for you to be informed of any delays that might have been caused, I will be passing your feedback onto the Local Branch Team to investigate this further. Warm regards
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Treated with Dignity
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Review from S M (Client / Service User) published on 8 April 2025 Submitted via Website•
Overall Experience
Absolutely brilliant, quick to put care package in place.
Matched with 2 lovely carers that carry out a range of personal care, medication reminders and home cleaning jobs like hanging washing out etc
Absolutely brilliant, quick to put care package in place.
Matched with 2 lovely carers that carry out a range of personal care, medication reminders and home cleaning jobs like hanging washing out etc
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from K K (Client / Service User) published on 7 April 2025 Submitted via Website•
Overall Experience
The carers are very pleasant and generally very helpful. The allotted tasks are usually completed with time to spare and it would sometimes help if they looked beyond the usual schedule for ways to help rather than give the impression that they were aiming to finish and leave as quickly as possible.
The carers are very pleasant and generally very helpful. The allotted tasks are usually completed with time to spare and it would sometimes help if they looked beyond the usual schedule for ways to help rather than give the impression that they were aiming to finish and leave as quickly as possible.
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Treated with Dignity
Value for Money
Review from J T (Daughter of Client) published on 2 April 2025 Submitted via Website•
Overall Experience
My Mum has been a client of Helping Hands for a couple of years. The staff are always polite, friendly and efficient meaning I don't have a moment's worry and my Mum is helped to stay living independently at home. The managers are excellent managers, and I couldn't be happier with the services and...
My Mum has been a client of Helping Hands for a couple of years. The staff are always polite, friendly and efficient meaning I don't have a moment's worry and my Mum is helped to stay living independently at home. The managers are excellent managers, and I couldn't be happier with the services and flexibility they provide, sometimes at very short notice. Not only are they a key support to my Mum, they are a key support to me.
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Treated with Dignity
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Review from P L (Client / Service User) published on 2 April 2025 Submitted via Website•
Overall Experience
Excellent service from carers. I am not keen to have a number of different carers I do not know turn up. I understand that it is very difficult for whoever sorts the rota to cover everyone with all the problems and different needs the clients have.
Personally if I knew in advance I would prefer to...
Excellent service from carers. I am not keen to have a number of different carers I do not know turn up. I understand that it is very difficult for whoever sorts the rota to cover everyone with all the problems and different needs the clients have. Personally if I knew in advance I would prefer to have no one rather than someone new each time. I find it hard to accept such personal care with someone I am not used to
I have never been treated in any way by anyone in the organization except with care respect and in a friendly manner.
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Treated with Dignity
Value for Money
Review from J H (Client / Service User) published on 4 August 2022 Submitted via Website•
Overall Experience
All the team are very helpful, kind, professional and friendly. They always go above and beyond to provide an excellent service. We have been using Helping Hands for many years and they are a God send.
All the team are very helpful, kind, professional and friendly. They always go above and beyond to provide an excellent service. We have been using Helping Hands for many years and they are a God send.
↩Reply from Laura Forrister, Branch Care Manager at Helping Hands Home Care (Basingstoke)
Thank you so much for leaving such a wonderful review! I'm thrilled to hear how happy you are with our service and that you consider us to be so helpful and professional. I'll be sure to pass on your kind words to the team. Always happy to help!
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Treated with Dignity
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 03 November 2022
Overall Good
CaringGood
EffectiveRequires improvement
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (0)
News
There are no news items for Helping Hands Home Care (Basingstoke).
There are no accreditations posted yet for Helping Hands Home Care (Basingstoke).
Meet the Team (1)
Laura ForristerJob Title Branch Care Manager
About me
As the manager of the Basingstoke Branch, it is my responsibility to ensure that high-quality care is being delivered and we are offering a...
About me
As the manager of the Basingstoke Branch, it is my responsibility to ensure that high-quality care is being delivered and we are offering a safe and effective service to our customers. My job role includes complying with the five KLOES and following CQC guidance to ensure that the service we offer is five stars.
I decided to join the care industry back in 2015 where I started as a carer and the reason behind this is because of the caring nature I have and knowing that I can help others to make a difference or at least contribute to making things easier for others. I am passionate about the care industry and believe that everybody deserves a high standard of care delivered to them.
I am proud of the team at Basingstoke, the carers are always going above and beyond in their job role and always ensuring they put the customers first, the services we offer in Basingstoke are amazing with a wide range of ensuring a person-centred service is delivered.
I have two children, a girl aged 19 and a boy aged 13, I have 2 cats who are definitely part of the family. I do a lot of charity events for my local hospice which supported me and my family whilst my dad was dealing with terminal cancer. He has since passed away. I enjoy spending time with my family and going out with friends.
Experience and expertise
I started in the care industry as a carer and as time has gone on I have stepped up to field care supervisor, care coordinator and now a Branch manager.
I Have my NVQ level 3 In Adult Social care. I am currently doing a college course in Management and Leadership Level 2 and will then go on to do my NVQ level 5 in Leadership and Management.
Why I chose Helping Hands
I choose to come to Helping Hands because of the reviews and reading what they had to offer. I enjoy keeping people within their own homes with families having peace of mind that their loved ones are getting person-centred high-quality care delivered to them.
Frequently Asked Questions about Helping Hands Home Care (Basingstoke)
How much does Helping Hands Home Care (Basingstoke) cost?
The agency lists fees from £36.20 for hourly visiting care and from £1,825 for weekly live-in care. Funding accepted: Private Funding (Self-funded), Direct Payments (from Local Authority/NHS), Local Authority (Contracted Provider), NHS (Contracted Provider).
How many Carers does Helping Hands Home Care (Basingstoke) employ?
Helping Hands Home Care (Basingstoke) employs 50 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Basingstoke) to verify any information. View our terms and conditions. Helping Hands Home Care (Basingstoke) has an Enhanced Service -what an Enhanced Service includes.
