Helping Hands Home Care (Basingstoke)

Leave the bathroom clean and tidy. Always make sure that he has everything that he needs and that his fall watch is given to me if it needs charging. Careful to make sure that he is as safe as possible when he moves around.

All good so far. Service is exceptional. Carer turns up on time and does care plus taking Step mother in law, Cynthia, shopping, to cash point when needed when Cynthia has her card and pin. Does ironing for her so washed clothes don't pile up, cleans house and gives company for Cynthia.

HELPING HANDS BASINGSTOKE the team in the office the manager and her staff are excellent there all very professional in everyway we have been with the company for 7 years never had any complaints the carers that come in to care for my daughter are respectful and kind and highly trained! I would recommend this care company because they truly care about the client but also there staff

It is most important that you try to keep to the timings because this causes clients anxiety. When there is delays due to traffic accidents, please call the client and inform them of the delay. There is nothing worse than waiting for a carer without information as to the cause of the delay.

Matched with 2 lovely carers that carry out a range of personal care, medication reminders and home cleaning jobs like hanging washing out etc

The carers are very pleasant and generally very helpful. The allotted tasks are usually completed with time to spare and it would sometimes help if they looked beyond the usual schedule for ways to help rather than give the impression that they were aiming to finish and leave as quickly as possible.

My Mum has been a client of Helping Hands for a couple of years. The staff are always polite, friendly and efficient meaning I don't have a moment's worry and my Mum is helped to stay living independently at home. The managers are excellent managers, and I couldn't be happier with the services and flexibility they provide, sometimes at very short notice. Not only are they a key support to my Mum, they are a key support to me.

I have never been treated in any way by anyone in the organization except with care respect and in a friendly manner.

All the team are very helpful, kind, professional and friendly. They always go above and beyond to provide an excellent service. We have been using Helping Hands for many years and they are a God send.