New Hope Community Healthcare

Business & Technology Centre, Bessemer Drive, Stevenage SG1 2DX
Review Us
8.4 2 Reviews
  • New Hope Community Healthcare, Stevenage
New Hope Community Healthcare Ltd is a dedicated homecare provider offering high-quality, person-centred services across Hertfordshire and surrounding areas. Their mission is to empower individuals - young adults, older adults, and those with mental health or physical challenges - to live independently and with dignity in their own homes.

The company provides a wide range of services including personal care, domiciliary care, supported living, and live-in care. Additional support such as shopping assistance, companionship, and holiday cover ensures that clients receive holistic care tailored to their lifestyle and preferences.

New Hope Community Healthcare’s team of compassionate, well-trained professionals work closely with clients and their families to develop bespoke care plans that reflect individual needs, cultural backgrounds, and personal goals. Whether supporting someone with complex health conditions or simply offering a helping hand with daily tasks, the agency prioritises safety, respect, and continuity of care.

With a strong emphasis on quality and reliability, New Hope Community Healthcare Ltd stands out for its commitment to excellence and its inclusive approach to care. Services are available seven days a week, with flexible options for live-in support across England.
Show New Hope Community Healthcare on the Map

Care Provided by New Hope Community Healthcare

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £18

Please contact New Hope Community Healthcare for further information. All Fees are subject to assessment of individual personal circumstances and needs.

These prices are only a guideline, please contact New Hope Community Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • New Hope Community Healthcare Ltd

Person in Charge

  • Eliesha Hope (Manager)

New Hope Community Healthcare Reviews (2)

8.4

New Hope Community Healthcare has a Review Score of 8.4 (8.400) out of 10, based on 2 reviews in the last 2 years.
Over all time New Hope Community Healthcare has 2 reviews.

Overall Experience
  • 2
  • 0
  • 0
  • 0
  • 0
Date Published
  • 2
  • 2
  • 2
  • 2
  • 0
Reviewer Connection to New Hope Community Healthcare
  • 2
Total of 2, showing 1-2
Review from Lucy A (Friend of Client) published on 6 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Good communication with carers organising times to connect with the client. Efficient service.
Client always has someone to help her answer the calls I make to her and make sure she is comfortable. They are always quick to call back if the client has unanswered questions.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from I F (Friend of Client) published on 3 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
They always put the client first! Methinks they anyone being looked after by these good people are most fortunate. Sometimes it can be extremely difficult looking after clients when their support is unseen or ignored but they manage to do the best they can.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.4 (8.400)

Overview of Review Score

The Review Score of 8.4 (8.400) out of 10 for New Hope Community Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.900 for New Hope Community Healthcare is calculated as follows: ( (9 Excellents x 5) + (1 Goods x 4) ) ÷ 10 Ratings = 4.9
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for New Hope Community Healthcare is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Apr 2022

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about New Hope Community Healthcare

What Type of Services does New Hope Community Healthcare offer?

New Hope Community Healthcare offers Home Care.

How many Carers does New Hope Community Healthcare employ?

New Hope Community Healthcare employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact New Hope Community Healthcare to verify any information. View our terms and conditions. New Hope Community Healthcare has an Enhanced Service - more info.