Royale Homecare Ltd

22 Waterloo Close, Newmarket CB8 7RP
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9.3 5 Reviews
  • Royale Homecare Ltd, Newmarket
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Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Please contact us for pricing

Good to Know

Owner

  • Royale Homecare Ltd

Person in charge

  • Manuel Abellon (Manager)
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Royale Homecare Ltd Reviews (5)

9.3

Royale Homecare Ltd has a Review Score of 9.3 (9.250) out of 10, based on 4 reviews in the last 2 years. Over all time Royale Homecare Ltd has 5 reviews.

Overall Experience

  • 5
  • 0
  • 0
  • 0
  • 0

Date Published

5
2
2
4
1

Review from T W (Daughter of Client) published on 1 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Royale Homecare have been caring for my mum who has Dementia for almost 2 years and during this time they have provided a consistently high level of professional care. The carers have built up a good relationship with my mum and she is looked after by a small group of carers who understand her care
needs and are able to provide continuity of care. She is treated with patience, respect, kindness and good humour. They listen to her and are attentive to her needs. I am grateful to them for being flexible and providing excellent care especially as my mum's general health has deteriorated and her Dementia has progressed. Their expertise means that I am notified immediately of any concerns. I have the reassurance that my mum is being well looked after when I am not able to be there.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from David C (Partner of Client) published on 21 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Royale are providing excellent care for my partner who has Alzheimer's and has progressively become immobile and unable to do anything herself. We have one main carer who comes twice a day, 6 days a week and is excellent, assisted by other excellent regular carers. They are always happy and lively,
cheer her up and make her look beautiful so that family visits are happy occasions. They are very professional and ensure she is clean, healthy and safe, and work well with the Occupational Therapist, so we have been provided with the best equipment. Their management has personally checked, and I couldn't ask for more. We definitely made the right choice in Royal Homecare.

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Management

Treated with Dignity

Value for Money

Review from Monica K (Daughter of Client) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Royale Homecare do an excellent job looking after my 96-year-old father. They have been caring for him for a long time now and have built a good relationship with him. He does little for himself these days but with the care they provide he is always clean and tidy, and has his medication and all his
meals. They treat him with respect and listen to what he has to say. If there are any problems they will sort them out, for example, if they feel he needs a visit from the GP or his medication is not delivered. Royale Homecare provides care to a very high standard. The staff are very approachable and friendly and have been a great help to me, it is comforting to know that my father is being well looked after.

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Treated with Dignity

Value for Money

Review from Penelope Anne D (Daughter of Client) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Royale Homecare provided excellent care for my late father. They never let us down and were always caring and attentive. He always appreciated their visits. I would highly recommend them. On occasions when I was away for a few days, they would provide live-in care and this was always reassuring knowing
that he was in good hands while I was away.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Marc R (Son of Client) published on 24 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Using this service gave me security that my father was being cared for while I was away.

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Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.3 (9.250)

Overview of Review Score

The Review Score of 9.3 (9.250) out of 10 for Royale Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Royale Homecare Ltd is calculated as follows: ( (24 Excellents x 5) ) ÷ 24 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Royale Homecare Ltd is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Mar 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about Royale Homecare Ltd

What Type of Services does Royale Homecare Ltd offer?

Royale Homecare Ltd offers Home Care.

How many Carers does Royale Homecare Ltd employ?

Royale Homecare Ltd employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Royale Homecare Ltd to verify any information. View our terms and conditions. Royale Homecare Ltd has an Basic Service - more info.