Kinect Services Ltd

9 Totman Close, Rayleigh SS6 7UZ
Review Us
8.9 15 Reviews
  • Kinect Services Ltd, Rayleigh
Show Kinect Services Ltd on the Map

Care Provided by Kinect Services Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £18
  • Weekly Live-in Care Fees: from £1250

These prices are only a guideline, please contact Kinect Services Ltd to find out the exact price for your requirements.

Contact Kinect Services Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Kinect Services Ltd to get a personalised quote.

Good to Know

Owner

  • Kinect Services Ltd
  • Privately Owned

Person in Charge

  • Toni Ruskin (Registered Manager)
Are you the Owner/Manager of Kinect Services Ltd? View your Advertising Options

Kinect Services Ltd Reviews (15)

8.9

Kinect Services Ltd has a Review Score of 8.9 (8.882) out of 10, based on 3 reviews in the last 2 years.
Over all time Kinect Services Ltd has 15 reviews.

Overall Experience
  • 7
  • 7
  • 1
  • 0
  • 0
Date Published
  • 15
  • 1
  • 1
  • 3
  • 12
Reviewer Connection to Kinect Services Ltd
  • 5
  • 4
  • 3
  • 2
  • 1
Total of 15, showing 1-15
Review from Pat M (Client) published on 2 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Up until February I had no need for carer support but a spell in hospital changed my life and had need for assistance in my day to day living. Was a little apprehensive at first with people coming in to assist me but soon found that this was a comfort to me and a necessary part of my life. I was at
a loss when the app went down as I like to be organised and know who and when a carer would be with me. Being able to ring and getting my rota was extremely helpful. Occasionally a carer may not be at the stated time but this has been unavoidable as there has been considerable disruption where I live. But I have to say I have never been let down and always satisfied with the care given. I go to a Day Centre twice a week and my friends often comment at how well I look and my positive attitude since I have had my carers. Therefore I have to say thank you for coming into my life.
Reply from Lydia Cuthbertson, Care Manager at Kinect Services LtdThank you for sharing your experience. We're so pleased our care has made a positive difference for you and that you feel supported and comfortable.
We appreciate your comments about the rota and will continue working to keep communication clear and reliable. It's wonderful to hear your friends notice how well you look-that's exactly what we aim for!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Shirl F (Wife of Client) published on 14 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have had Kinect Services since February, and nearly the same carer since April. My husband is treated with the upmost respect at all times, from his main carer and all the carers, who work on the day off. My husband looks forward to his carer coming every day, and they have become good friends.
Nothing is too much for anyone. As my husband has dementia, it's so vital to him to have the same carers as much as he can, and I thank the Office team for doing this. There is Iaughter at times, and lots of chat throughout each visit. The visits are always on time, and if running late or much earlier than the App, I will get a phone call to let me know. I didn't know how much of a help it would be to me, especially in the morning. We are very happy with the service we have from Kinect. Thank you to all.
Reply from Toni Ruskin, Registered Manager at Kinect Services LtdThank you so much for sharing your heartfelt review! Were thrilled to hear that your experience with Kinect Services has been so positive, especially in regard to the consistent and caring support from your husband's main carer and the whole team. Providing continuity of care and building genuine connections is at the core of what we strive for, particularly for clients with dementia, as we understand the comfort and security it brings. We're also glad to know that the communication from our team has helped keep you informed and at ease, and that the visits are bringing both assistance and joy to your day. Thank you again for placing your trust in us and for highlighting the difference our team is making for you and your husband. Its truly our pleasure to be of help to you both.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Martin M (Husband of Client) published on 15 October 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very pleased with the care my wife receives. The carers treat my wife with dignity and respect and always have a chat throughout the visit with much laughter (which tells me everything is ok). Staff usually on time, but if going to be late phone to let us know roughly what time they will be with us.
Office staff very helpful if we need to change time of visit and are usually able to accommodate our request where possible. We are pleased with the service we receive from Kinect.
Reply from Toni Ruskin, Registered Manager at Kinect Services LtdThank you for your review. We are so pleased that your wife enjoys the visits and that you are happy with the service we provide. We will always accommodate requests when it is possible to do so.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from William G (Son of Client) published on 12 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the whole, there has been a good level of care with the majority of staff caring and dedicated.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S F (Husband of Client) assisted by family/friend published on 12 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very pleased with the schedule we have and that they keep to time. The carers themselves are smart, courteous and accommodating to other needs, and taking time to learn about the wider family. They are observant and always alert us to other needs such as calling the district nurse when needed.
The office staff are also very understanding and try to accommodate our requests.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Madge S (Wife of Client) published on 12 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care is fantastic.
All the carers are extremely caring and kind not only to my husband but also to me.
They seem to know when I'm struggling and having a bad day.
I feel like all the carers are now friends.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from N M (Client) published on 19 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers are very caring and supportive. If you have a problem the office staff sort it out straight away.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A C (Daughter of Client) published on 1 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother feels extremely confident in her carers and says they are more like her friends. They are competent, pleasant, caring and punctual and treat her with dignity. They report any concerns in the app so she can trust them and they prompt her to carry out her personal care and mental wellbeing.
We would recommend them to anyone.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J S (Wife of Client) published on 29 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased with the carers - they are always helpful and always ask what they can do as an alternative assistance if my husband is still sleeping.
Only negative is the time of arrival which is always later than stated (other than at a weekend). Understand some flexibility required but frustrating
if you have a prearranged appointment/journey.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from T C (Client) published on 10 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very helpful.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Linda M (Daughter of Client) published on 11 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers come to my mothers home four times a day. They are always smart in appearance and have a wonderful way with her. They are kind patient and always respectful. They look after my mothers needs well. All the contact I have with them is always helpful and understanding. They are all very approachable.
They work hard for sometimes very little thanks. I would recommend them to anyone that needs care. Well done Kinect Services.
Reply from Tracy Cohen, Registered Manager at Kinect Services LtdThank you so much for these lovely words. Mum is a pleasure to care for and so glad we have been able to make a difference.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from P U (Client) published on 15 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall care is good and friendly but more care should be taken not to damage client's property. For example, toilet seats and architraves, as we have experienced considerable damage.
Reply from Tracy Cohen, Registered Manager at Kinect Services LtdHi Peter
I tried to call this morning (26th June) but think maybe you were asleep
I have spoken to Stephanie and have said we will arrange to replace the toilet seat
I will try to call back this afternoon
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A K (Daughter of Client) published on 14 January 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I was very reluctant to leave my mother in the care of a complete stranger due to mum having COPD, Epilepsy, Angina and Alzhiemers but the assessment done by Kinect gave me the confidence to give it a try. Glad I did because it gives mum and me a break from each other. The carer is a very caring and
capable young girl who mum has taken to and more than happy in her company. I now have a few hours a week I can do something just for myself.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S P (Daughter of Client) published on 10 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care staff visit my father four times a day. He looks forward to their visits. They are always very helpful, and nothing is too much trouble.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Heather B (Client) published on 21 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel listened to, treated as a person and cared for. My carer is happy to do anything such as art or gardening and is always happy to make food and drink.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.9 (8.882)

Overview of Review Score

The Review Score of 8.9 (8.882) out of 10 for Kinect Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.882 for Kinect Services Ltd is calculated as follows: ( (15 Excellents x 5) + (2 Goods x 4) ) ÷ 17 Ratings = 4.882
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Kinect Services Ltd is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Kinect Services Ltd

What Type of Services does Kinect Services Ltd offer?

Kinect Services Ltd offers Home Care.

How many Carers does Kinect Services Ltd employ?

Kinect Services Ltd employs 35 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Kinect Services Ltd to verify any information. View our terms and conditions. Kinect Services Ltd has an Basic Service - more info.