Hazelcare Ltd

1a Courtney Way, Bristol BS15 9RX

Hazel care limited always puts the client first our vision is to offer high quality and personalised care, finding the right people who genuinely care about helping and getting things right for you. The staff will have confidence providing support, which is authentic and will be offered, adequate high-quality training and support which means that, in turn, they provide the very best level of care to clients.

Hazel care limited was borne out of the genuine need for additional care services to be provided to people in their own homes – where they feel most comfortable and at ease and we are regulated by the CQC.

Owner : Hazelcare Ltd

Person in charge: Jestina Chipuriro (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 5

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis)

Care Offered: Dementia • Domestic Services / Home Help • Elderly Care • High Dependency Care, two carers attending • Hospital Discharge • Learning Disability • Medication Assistance • Mental Health Condition • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands

Overview of Review Score

The Review Score of 9.4 out of 10 for Hazelcare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up of Average Rating of Reviews (maximum of 5 points) and Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating of all Reviews in the last 24 months. For each review the Home Care Provider is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Provider receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.806 for Hazelcare Ltd is calculated as follows: ( (31 Excellents x 5) + (3 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 36 Ratings = 4.806

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 1th = 0.1)

    The 5 points relating to the number of Positive Reviews for Hazelcare Ltd is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months. then it will not have a Review Score.

9.4 Hazelcare Ltd has a Review Score of 9.4 (9.406) out of 10 based on reviews in the last 2 years. Over all time Hazelcare Ltd has 6 reviews with an Average Rating of 4.8 out of 5.

Average Ratings

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  • 1
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Average Rating:  Average rating  5 out of 5

My dad had a stroke and after four months in hospital, he was very scared of going home on his own. He had lost the use of his right side but we really didn't need to worry. The management and staff from Hazelcare have gone above and beyond. I could not praise this family highly enough. They are simply
amazing. Thank you.

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Average Rating:  Average rating  5 out of 5

I wasn't looking forward to coming home after having a stroke and being in hospital for four months. I live alone, so I was quite scared. I had no need to be, Hazelcare Ltd is fantastic, they really look after me.

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Average Rating:  Average rating  4.3 out of 5

We are very happy with the service received. We receive care from the same individual 5 days a week and he arrives at the expected time. The carer goes above and beyond in what he does for my brother and mother. He is kind and understanding. We would highly recommend this service.

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Marie White at Hazelcare Ltd responded to this review on 23 Sep 2019:

Thank you very much for your response, we really appreciate your feedback which is positive. You and your family have been good and supportive to me. Thanks a lot.

Average Rating:  Average rating  4.5 out of 5

I have found my carer to be extremely pleasant and caring and always willing to help me with anything I ask him to. He is a very good representative for your company.

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Average Rating:  Average rating  5 out of 5

Hazelcare have been absolutely brilliant at finding a weekend living carer for our elderly mother.
They have been so accommodating and provide excellent service.
They are always on hand whatever time of day to answer any questions that we may have and reply straight away, not leaving it for days to
get back to you.
My family are over the moon with their fantastic service and we would all highly recommend them.

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Average Rating:  Average rating  5 out of 5

We cannot thank Hazelcare enough for the support and personal care they have given to my Dad. From our first meeting, we were very moved by their genuine concern, understanding and professionalism to help us fulfil the personal care needs for my Dad with respect and dignity. We cannot thank you enough,
especially the manager who has been outstanding. Your continuing support and care has literally transformed the quality of life not only for Dad but also for my Mum and our family. Thank you from us all.

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