Helping Hands Home Care (Shipley)

49 Otley Road, Shipley BD18 3PY
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8.5 11 Reviews
  • Helping Hands Home Care (Shipley), Shipley
The team at Helping Hands Home Care (Shipley) pride themselves on delivering safe, efficient and reliable care to people with all sorts of requirements and preferences for their care.

At Helping Hands, home care is uniquely tailored to you as an individual. Whether you'd like regular weekly visits, daily support or intensive live-in care, the team build a care plan to suit your specific needs. You may want help around the house, support with attending social activities or you are living with a condition such as dementia that requires extra help with day to day living.

Whatever it is you need, the Helping Hands team have provided dedicated home care for over 30 years to over 40,000 families in the UK.

The fully managed service is regulated by the CQC, so you can rest assured that you will receive the highest standard of care.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £31.70
  • Weekly Live-in Care Fees: from £1595

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Shipley) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Tracy Ellis (Branch Care Manager)

Helping Hands Home Care (Shipley) Reviews (11)

8.5

Helping Hands Home Care (Shipley) has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years.
Over all time Helping Hands Home Care (Shipley) has 11 reviews.

Overall Experience
  • 11
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Date Published
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Reviewer Connection to Helping Hands Home Care (Shipley)
  • 5
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Total of 11, showing 1-11
Review from Simon G (Son of Client) published on 9 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are excellent. Caring, considerate, and really brilliant with my Dad who is very sick with PSP. When there have been problems (and there haven't been many) the issues are dealt with swiftly, and with care and sensitivity.


From the management down to the individual carers I can't rate homecare

more highly. They are superb in what is very difficult circumstances.
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Review from Gemma R (Daughter of Client) published on 16 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have no hesitation in recommending Helping Hands. No job is too small or troublesome for them. After a bad experience with another company I came to Helping Hands looking for a more individual experience. I have not been disappointed so far. Mum has been looked after wonderfully. If you have doubts
put them away. Helping Hands are truly a God send!
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Review from Sonia O (Client) published on 14 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
One of the hardest things to share is your personal care with a stranger.
In their introduction Helping Hands Home Care (Shipley) felt professional and a plan was easily made. My care was 99% perfect and the 1% was sorted without fuss.
I have recommended your services to my peers.
Many thanks.
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Review from J B (Cousin of Client) published on 12 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although needing some support, my cousin was reticent to have strangers in her home “telling her what to do”. Keen to exercise, I organised a Helping Hands Home Care (Shipley) carer to take her for a little walk and make her lunch. This quickly became the highlight of the day. The carriers were increased
slowly to four times and they became trusted friends who knew her well and she knew them. They acted professionally, efficiently and were very thoughtful and caring often going the extra mile and recommending things to ease my cousin's life and ways of doing them thank. Thank you to the carers at Helping Hands Home Care (Shipley) for brightening her very quiet and what could have been isolated life.
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Review from Jean Katherine B (Client) published on 21 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dear Helping Hands,
Your Shipley branch has been doing everything requested and all carers remain friendly and competent. About a week ago a young lady carer arrived when I was cross having failed to send an online order to Argos. She told me to try again while she watched, and halfway through the
process noticed I had ticked the wrong box. When the process was repeated without the box ticked the order went through and a new watch was delivered the next day. Today a male carer has reorganised table lamps needed for use at night, as well as noticed that a recently acquired bunch of flowers in a vase sitting in bright sunlight on my windowsill needed the water to be topped up which he promptly did. Important though apparently insignificant details like those make me grateful to your intelligent team of carers.
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Review from Claire M (Daughter of Client) published on 6 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using Helping Hands Home Care now for nearly two years. First for my dad and now my mum. I can't recommend enough. The understanding and support given is just wonderful. And that is just for me! The respect and kindness that has been shown to both my parents is just wonderful and makes
me feel instantly reassured when I'm working and I know mum is going to be checked on and cared for.
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Review from Catherine Ann S (Niece of Client) published on 26 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely delighted with Helping Hands Hime Care. We have had them looking after my Aunty since January and their caring, courteous, and professional manner is exceptional. The team take time to chat to my Aunty and in doing so have built up a caring relationship with her which for us was essential.
If we have had to alter or change dates or times for hospital visits it has been doing gracefully and with total understanding.
Well done Helping Hands keep up your excellent approach to helping us care for our loved ones in their own home.
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Review from Elizabeth S (Daughter of Client) published on 19 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were very grateful for the excellent care given to my mum during the time she was looked after by the staff at the Shipley office. We were able to go on holiday in the knowledge that our mum was safe and well looked after. The staff went the extra mile by doing little things like going to her favourite
shops to buy in her favourite meals. They also took her once a week to her hairdresser which helped to get her out of the house and continue to enjoy something she always looked forward to. Our mum really enjoyed the visits and loved talking to them. The staff kept in constant contact with us to reassure us everything was going well and that Mum was OK. Although we were fortunate to be able to visit Mum regularly, it was extremely reassuring to know that there was someone with her two or three times every day.
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Review from E W (Client) published on 4 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the service I receive from Helping Hands Home Care, I have been using Helping Hands Home Care for over three years.
The carers are very friendly and helpful. My regular carer who comes every week has organised a jigsaw exchange which is a godsend to me.
I have really enjoyed
exchanging jigsaws with other customers. I really enjoy my carer's visits.
Reply from Tracy Ellis, Branch Care Manager at Helping Hands Home Care (Shipley)

Hi,
Thank you so much for leaving such a wonderful review! It's fantastic to hear how much you enjoy your carer's visits and that you consider us to be so friendly and helpful. Your kind feedback is truly appreciated! With very best wishes.

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Review from Pam B (Daughter of Client) published on 7 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been really impressed by the quality of care my dad has received. All the carers I have met have been polite, friendly and ‘caring’. I check the app daily to see if there any issues. If there are any problems they are dealt with quickly and efficiently. The office contact me immediately if they
have concerns and these are dealt with promptly and thoughtfully.
I am genuinely very pleased with this agency and as I live over 100 miles away from dad it is reassuring to know that he is in such capable and caring hands.
Reply from Tracy Ellis, Branch Care Manager at Helping Hands Home Care (Shipley)

Hi Pam,
Thank you so much for leaving such a wonderful review! It is fantastic to hear how happy you are with our service and that you feel reassured that your dad is in such capable and caring hands. It is our pleasure to provide care for your dad and we couldn't be more grateful for your feedback.
Best wishes

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Review from Sheena B (Daughter of Client) published on 13 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have to say that I have been totally impressed by the performance and service that the staff provide at Helping Hands Shipley. No task is ever too much for them to do and I know that my father is well looked after and is in safe hands. So far, my father has thoroughly enjoyed the care that he has
received and looks forwards to the visits and especially on the days he goes out and about for lunch. He sees the carers as family rather than staff.
My father really appreciates the long car trips to the food establishment where he used to live, as he thought that he would never be able to visit this restaurant again - due to the distance, therefore we would like to say thank you to the team for coordinating the care so these trips can happen.
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Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Helping Hands Home Care (Shipley) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Helping Hands Home Care (Shipley) is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Shipley) is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Jun 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Tracy

Tracy Ellis

Job Title: Branch Care Manager

As the Branch Manager for Shipley, I ensure our customers receive a warm welcome and the highest standard of care from our compassionate carers. With over 35 years of care management experience, I truly love what I do. Nothing brings me more joy than creating support plans to help customers stay in the homes they cherish.


In my spare time, I enjoy reading, watching true-life documentaries, and spending time with my grandchildren.

Frequently Asked Questions about Helping Hands Home Care (Shipley)

What Type of Services does Helping Hands Home Care (Shipley) offer?

Helping Hands Home Care (Shipley) offers Home Care.

How many Carers does Helping Hands Home Care (Shipley) employ?

Helping Hands Home Care (Shipley) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Shipley) to verify any information. View our terms and conditions. Helping Hands Home Care (Shipley) has an Enhanced Service - more info.