Pacific and Gold Healthcare Service

Pacific and Gold have looked after my dad for 3 years. They are so kind, professional and courteous. Nothing is a problem and they look after my dad with respect. They are very supportive to my mum too which enables my dad to live at home. I cannot highly recommend them enough. Thank you.

The review was conducted as usual with compassion and professionalism. It helped that it is the same person that comes and conducts these reviews, as he knows my dad and has a chat with him about his football team, I think this approach is important, especially with my dad's health conditions. Please continue with the personal touch.

Management are always checking everything is okay and do we need to make any changes on the rare occasion I've had to make any comment there have been taken seriously and actions taken promptly.

Very good, no problems.

Was brill. They are amazing. Love them.

Can't say enough good stuff about all the staff. The love, care and respect they show my mum is amazing. I would highly recommend the company to anyone looking for a care company that go the extra mile. My mum is late stage dementia, can't walk, talk or communicate but the staff still talk to her and treat her with so much respect

I have been very pleased with the care and support pacific and gold have provided to my son over the last 7 months. The carers have always been polite and professional. My son has complex care needs and as a parent I was anxious for my son to go out without me, but he is happy to leave the house and I feel no anxiety as I know he is in good hands. He has even started to let them feed him which is an excellent sign.

They take him for 6 hour trips out at the weekend and it is enjoyable for all. I feel all of my sons needs are met thoroughly and not just his physical care needs but his emotional/social too! Lots of positive communication between myself/staff throughout each visit. This is really positive for my myself and my son.

I really appreciate that support.

My experience of this company and the carers has been outstanding in every regard. My husband has an extremely rare disease which all carers fully understand and know how to cope with particularly choking episodes. Such care I have never seen before. They treat my husband as if he was thaeir father offering him the best of attention and care. I know that they can be trusted with every aspect of his care and take great care to ensure his dignity is fully respected. They are aware that he may display challenging behaviours and are alert to this which I know other carers would not deal with this apect of his disease in the same empathetic manner. The company ensures my husband always has the same team of carers as he becomes very distressed if new people arrive. He is unable to move unaided requiring two when he needs moving and the company have been more than happy to organise this. The whole team from carers to office to management are absolutely first class!

I would highly recommend this service. My Dad's carers are doing a fantastic job caring for my Dad, they are friendly, professional and punctual. They liaise appropriately and when necessary within the family and with other organisations to ensure our Dad gets the best care. The manager is reliably reachable and approachable when needed in any situation or to sort out anything.

I am very comfortable with the care that is given to my uncle, my uncle is treated in a very professional manner and he is used to his carers and happy with the way he is treated. The carers are punctual, helpful very understanding and friendly, and I am fully satisfied with our home care provider.

The carers are doing a great job, a perfect job and I am very pleased with the company Pacific and Gold Ltd. They are very reliable and I would recommend Pacific and Gold Ltd company to anyone that needs their services.