Pacific and Gold Healthcare Service

Unity House, Westgate, Wakefield WF1 1EP
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9.6 9 Reviews
  • Pacific and Gold Healthcare Service, Wakefield
Pacific and Gold Healthcare is established as a homecare service provider with a focus of providing a quality service to valued service users. They offer services that meets individual needs and are flexible in operations. In addition to the homecare services, they also offer children’s support services that allow families with caring responsibility to have respite.

They are dedicated to involving service users, their families and carers in the provisions, management and development of services which are monitored regularly as part of their quality assurance framework ensuring that the service runs in the best interests of all service users.

Pacific and Gold have well-trained, friendly staff who would go the extra mile in ensuring that quality care is delivered on daily basis.

The management are reachable at all times and are committed listening to the concerns of service users and seek to improve they services they are offering.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Funding & Fees

  • Hourly Visiting Care Fees: from £25
  • Weekly Live-in Care Fees: from £1200

Our fees are affordable and we will listen to negotiations.

These prices are only a guideline, please contact Pacific and Gold Healthcare Service to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Stella Ileso (Manager)

Pacific and Gold Healthcare Service Reviews (9)

9.6

Pacific and Gold Healthcare Service has a Review Score of 9.6 (9.600) out of 10, based on 6 reviews in the last 2 years.
Over all time Pacific and Gold Healthcare Service has 9 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Pacific and Gold Healthcare Service
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Total of 9, showing 1-9
Review from A S (Daughter of Client) published on 25 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Was brill. They are amazing. Love them.
Reply from Katie Earnshaw, Apprentice Administrator at Pacific and Gold Healthcare Service

Thank you so much for the review. We are delighted that you have had such a positive experience with us. Our team will continue to work hard to ensure that you receive the best possible service from us at Pacific and Gold.

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  • Treated with Dignity
  • Value for Money
Review from Tracy D (Daughter of Client) published on 23 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Can't say enough good stuff about all the staff. The love, care and respect they show my mum is amazing. I would highly recommend the company to anyone looking for a care company that go the extra mile. My mum is late stage dementia, can't walk, talk or communicate but the staff still talk to her and
treat her with so much respect
Reply from Arinze Nwagwu, Director at Pacific and Gold Healthcare Service

Thank you for the review and thanks for trusting us enough to look after your mum. Our staff will continue to their best to ensure that your mum continue to enjoy quality service from Pacific and Gold.

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Review from R L (Father of Client) published on 11 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been very pleased with the care and support pacific and gold have provided to my son over the last 7 months. The carers have always been polite and professional. My son has complex care needs and as a parent I was anxious for my son to go out without me, but he is happy to leave the house and
I feel no anxiety as I know he is in good hands. He has even started to let them feed him which is an excellent sign.
Reply from Arinze Nwagwu, Director at Pacific and Gold Healthcare Service

Thank you for the wonderful review, this mean a lot to us and I have shared with all the staff that support your son.

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Review from Annette P (Mother of Client) published on 11 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son has complex needs and is a wheelchair user.
I have previously struggled to find the right amount of care and support for him through other agencies due to him needing continence care, gastrostomy tube feeding and complex moving and handling needs by two members of staff.
Upon meeting staff
at Pacific and Gold I was really pleased with how friendly, caring and understanding they were.
They take him for 6 hour trips out at the weekend and it is enjoyable for all. I feel all of my sons needs are met thoroughly and not just his physical care needs but his emotional/social too! Lots of positive communication between myself/staff throughout each visit. This is really positive for my myself and my son.
Reply from Arinze Nwagwu, Director at Pacific and Gold Healthcare Service

I am pleased to know that our services are meeting your son's needs. Thank you for trusting us to support your son.

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  • Treated with Dignity
  • Value for Money
Review from B N (Mother of Client) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I really happy with the agency. The care that is provided for my daughter is really on high level, and very high quality.
I like that the communication between me and agency is really good.
I really appreciate that support.
Reply from Arinze Nwagwu, Director at Pacific and Gold Healthcare Service

Thank you for the review, your daughter is a delight to work with and our staff love to support her.

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Review from jennifer R (Wife of Client) published on 8 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience of this company and the carers has been outstanding in every regard. My husband has an extremely rare disease which all carers fully understand and know how to cope with particularly choking episodes. Such care I have never seen before. They treat my husband as if he was thaeir father
offering him the best of attention and care. I know that they can be trusted with every aspect of his care and take great care to ensure his dignity is fully respected. They are aware that he may display challenging behaviours and are alert to this which I know other carers would not deal with this apect of his disease in the same empathetic manner. The company ensures my husband always has the same team of carers as he becomes very distressed if new people arrive. He is unable to move unaided requiring two when he needs moving and the company have been more than happy to organise this. The whole team from carers to office to management are absolutely first class!
Reply from Arinze Nwagwu, Director at Pacific and Gold Healthcare Service

Thank you for the review and for the opportunity to care for your husband. We are happy to continue to work with your family

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Review from Sidi A (Daughter of Client) published on 27 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would highly recommend this service. My Dad's carers are doing a fantastic job caring for my Dad, they are friendly, professional and punctual. They liaise appropriately and when necessary within the family and with other organisations to ensure our Dad gets the best care. The manager is reliably
reachable and approachable when needed in any situation or to sort out anything.
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Review from O U (Nephew of Client) published on 28 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very comfortable with the care that is given to my uncle, my uncle is treated in a very professional manner and he is used to his carers and happy with the way he is treated. The carers are punctual, helpful very understanding and friendly, and I am fully satisfied with our home care provider.
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Review from Nurudeen A (Client) published on 29 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers are doing a great job, a perfect job and I am very pleased with the company Pacific and Gold Ltd. They are very reliable and I would recommend Pacific and Gold Ltd company to anyone that needs their services.
  • Staff
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  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.6 (9.600)

Overview of Review Score

The Review Score of 9.6 (9.600) out of 10 for Pacific and Gold Healthcare Service is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Pacific and Gold Healthcare Service is calculated as follows: ( (34 Excellents x 5) ) ÷ 34 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Pacific and Gold Healthcare Service is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Sep 2021

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (5)

Abayomi

Abayomi Adeosun

Job Title: Care Coordinator

Yomi is our service's care coordinator, providing essential support to all staff and clients within our community.

His daily routine often involves engaging with staff and clients to guarantee a seamless and effective service.


Yomi’s contributions to the running of the care services we provide emphasise the culture of valued communication.


By effectively relaying information regarding the care we provide our service users, his contributions to the job are vital to guarantee everyone is informed, up to date and providing the best levels of care we can.

Valerie

Valerie Watson

Job Title: Lead Office Administrator Joined: 2024

Val has been our Lead Office Administrator for 18 months, and despite her hectic role, she is always available to support our clients, their families and the entire Pacific and Gold Healthcare team.


Often being the first person our clients contact when beginning or continuing their journey with us, Val is dedicated to ensuring a stress-free experience for both clients, their families and team members in the office, managing her responsibilities with unwavering positivity and always being ready to provide the support needed to help things run smoothly.

Olami

Olami Inetimi

Job Title: Key Worker

Olami is a key member of our team, exemplifying the resilience and empathy that are essential to provide the outstanding support we wish to give every client we attend to. With extensive experience as a keyworker, Olami works tirelessly to advocate for our clients, assisting them in accessing the support they deserve.


Olami stands by our clients and their families, supporting them through every stage of their journey with us as a dedicated advocate, ensuring they can continue to enjoy fulfilling lives at home. Her commitment significantly enhances the positive communication and community we strive for at Pacific and Gold Healthcare.

Care Givers

Care Givers

Job Title: Care Givers

There are too many caregivers working within our Wakefield branch to list them all; however, they all deserve some recognition within our company, as it is their constant compassion, dependability and empathy towards clients that allows us, as Pacific and Gold, to be so proud of the quality of care we can provide. Our caregivers are a multi-talented group, bringing a wealth of diverse skills and experiences, tailoring their support to meet each client's unique needs, so that we can provide them with the support they require without hindering the development of their independence.

Katie

Katie Earnshaw

Job Title: Apprentice Administrative Assistant. Joined: 2025

Katie started with us through our apprenticeship program. After three years as a care worker, she was eager to undertake an exciting new opportunity to advance her experiences, allowing her to understand how all roles in the healthcare industry can impact the care provided to clients. While being mentored on how best to provide additional support to our team, she is actively developing valuable skills by assisting our office team with tasks that involve interacting with many individuals throughout the day, such as taking phone calls, attending reviews, and managing files.

Frequently Asked Questions about Pacific and Gold Healthcare Service

What Type of Services does Pacific and Gold Healthcare Service offer?

Pacific and Gold Healthcare Service offers Home Care.

How many Carers does Pacific and Gold Healthcare Service employ?

Pacific and Gold Healthcare Service employs 23 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Pacific and Gold Healthcare Service to verify any information. View our terms and conditions. Pacific and Gold Healthcare Service has an Enhanced Service - more info.