Boomerang Healthcare Ltd Reviews (10)
Boomerang Healthcare Ltd has a Review Score of 9.8 (9.763) out of 10, based on 10 reviews in the last 2 years.
Over all time Boomerang Healthcare Ltd has 10 reviews.
5.0 out of 5
Thank you for your kind words. It was an absolute pleasure and honour for us to provide the care and support for him. The team loved visiting you both.
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4.0 out of 5
Thank you so much for your positive comments about our staff and service.
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5.0 out of 5
Thank you for your kind words. It is our pleasure to provide a great team of carers with your care package.
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4.0 out of 5
Thank you for your comments; we are happy to have helped you and supported you.
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5.0 out of 5
Thank you for your positive comments and scoring, Tracey.
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5.0 out of 5
Thank you for your positive comments. It is a pleasure to work with your partner to ensure he is cared for to a high standard and to support him to ensure he can enjoy independent living.
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5.0 out of 5
Thank you for your comments. We totally agree nothing perfectly runs all the time; however, it is extremely important, for us to deliver person-centred and high-quality care, that we work closely, and consistently, with our service user(s) and their families to address any issues that arise, quickly and effectively, and adapt accordingly to prevent any re-occurrence.
To maintain our ISO 9001:2015 Quality Management System, and certification, it is extremely important that we welcome, and learn from, feedback with regular reviews of our processes to ensure we continuously improve the services and care we deliver.
It is a continued pleasure to look after your Father-in-Law.
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5.0 out of 5
All of our team loved looking after your dad. Our team of carers will always work hard and consistently to deliver excellent care. One of the key priorities when delivering care is to ensure the whole team, including the support and management team, communicates effectively.
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5.0 out of 5
I have had one concern which was addressed and sorted out by management as soon as I made them aware. Can't fault them.
Thank you for your lovely response. We always work hard to address any issues swiftly to ensure high standards of care are maintained.
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5.0 out of 5
My dad receives care consisting of 2 x carers, 4 x daily. They are proactive, friendly, engage and bring
Special thanks to the carers. Their dedication, compassion and professionalism have ensured my dad’s comfort and happiness. They, along with other carers continuously demonstrate their friendliness, compassion, and professionalism.
Gratitude is also extended to the office staff. Their exemplary customer service, accommodating our requests and queries and setting high standards of professionalism. They are always ready to assist, manifesting the excellence of Boomerang Healthcare.
Thank you for your kind words and positive reflection on the high standard of care the Boomerang Healthcare Team delivers.
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Overview of Review Score
The Review Score of 9.8 (9.763) out of 10 for Boomerang Healthcare Ltd is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.
- The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.763 for Boomerang Healthcare Ltd is calculated as follows: ( (45 Excellents x 5) + (14 Goods x 4) ) ÷ 59 Ratings = 4.763
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Boomerang Healthcare Ltd is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5 - When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
