Partners4Care

Suite 40, Durham Tees Valley Business Ctre, Orde Wingate Way, Stockton-on-Tees TS19 0GA
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8.0 1 Review
  • Partners4Care, Stockton-on-Tees
Partners4Care is a Stockton-on-Tees–based complex care provider, established in 2016. The organisation specialises in delivering highly personalised care through its complex care and supported living services, ensuring that support is tailored to meet each individual’s specific needs.

Partners4Care operates in line with a clear set of core values:

Inclusion – Supporting individuals to be actively involved in their own care and fully included within their communities.

Partnership – Working collaboratively to achieve meaningful and sustainable improvements in the lives of those supported.

Shared responsibility – Promoting personal involvement and shared ownership of challenges in a structured and supportive way.

Reliability – Recognising the trust placed in the service and consistently prioritising people’s needs.

The organisation places strong emphasis on equality, diversity, and inclusion, recognising the importance of understanding and responding to each person’s individual needs, preferences, and circumstances. With first-hand insight into the pressures that health and wellbeing challenges can place on families, Partners4Care understands the importance of ensuring that all family members receive appropriate, compassionate, and effective support.
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Care Provided by Partners4Care

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Funding & Fees

  • Hourly Visiting Care Fees: from £46.98

The above price is the hourly rate for our private Complex Care Service.

These prices are only a guideline, please contact Partners4Care to find out the exact price for your requirements.

Contact Partners4Care to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Partners4Care to get a personalised quote.

Good to Know

Owner

  • Partners4Care
  • Privately Owned

Person in Charge

  • Emma Murray (Registered Manager)

Partners4Care Reviews (1)

8.0

Partners4Care has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years.
Over all time Partners4Care has 1 review.

Overall Experience
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Date Published
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Reviewer Connection to Partners4Care
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Total of 1, showing 1-1
Review from Giles H (Son of Client) published on 9 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience of interactions with all of Partners 4 Care, P4C, staff I have been in contact with, including all Carer staff, Care Coordinator Brittany, 7 day, 24 hour telephone support Josh, and manager Fiona, has been extremely positive, very solution focussed, extremely responsive, quickly responding
to all areas of forever changing situations. All of my contact with and from P4C is, and has been very caring and of great support.
I feel very safe to have my parents cared for and supported by Partners 4 Care.
Reply from Joshua Hayes, Business Admin at Partners4CareThank you for sharing such lovely feedback. We sincerely appreciate your kind words and the time you've taken to reflect on your experience with us so far.

It's wonderful to hear that our team, including our carers and office team, have been able to provide responsive, solution-focused, and caring support during changing circumstances. Knowing that you feel safe and confident in the care of your parents means a great deal to us.

Thank you for trusting Partners 4 Care. We are honored to support you and your family and look forward to continuing to provide the highest level of care.

Warm regards
Partners4Care
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Partners4Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Partners4Care is calculated as follows: ( (5 Excellents x 5) ) ÷ 5 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Partners4Care is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Nov 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (2)

Emma-Louise

Emma-Louise Murray

Job Title: Managing Director Joined: 2016

Emma’s vision was to create a new way of delivering care that fostered relationships between care staff and customers, helping to meet the customers' specific needs. With a passion for dementia care, Emma worked as a coach for the Priory Group, implementing the national government strategy Living Well with Dementia into their North Yorkshire care homes and training staff in delivering excellence in dementia care.


She is proud of the way Partners4Care has developed and is keen to further enhance its reputation, providing the leadership that drives the effectiveness within this service.

Lesley

Lesley Hampton

Job Title: Director of Operations Joined: 2016

Lesley has a background in overseeing services for adults with mental health conditions and specialises in the management and administration of medication. Previously a medication compliance manager in domiciliary care, Lesley oversaw and piloted new rapid improvement initiatives for the local authority and drove change in medication management throughout the local area. As a trainer in medication management, Lesley teaches care workers safe practices for handling medication for vulnerable adults and children.


Lesley co-founded Partners4Care, intending to support people with care needs to live independent, fulfilling lives with new possibilities.

Frequently Asked Questions about Partners4Care

How many Carers does Partners4Care employ?

Partners4Care employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Partners4Care to verify any information. View our terms and conditions. Partners4Care has an Enhanced Service - more info.