Helping Hands Home Care (Folkestone)

Unit 8, Town Walk, Folkestone CT20 1DW
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9.8 12 Reviews
  • Helping Hands Home Care (Folkestone), Folkestone
With over 30 years’ experience, Helping Hands Folkestone is one of the UK’s leading home care providers, offering unique, person-centred support in the place you know best; your home.

With a network of over 100 branches throughout England and Wales, there is always a dedicated care team nearby. So, whether you need brief but regular visits throughout the week to help with personal care and household chores, or 24-hour live-in care for constant reassurance, you can rest assured that your local Folkestone team will be there to support you.

And with a team of regional clinical nurses nearby, Helping Hands are fully equipped to provide nurse-supported care for more complex care needs, such as dementia, Parkinson’s, neurological injuries and multiple sclerosis.

Call your local Helping Hands team today to find out how their friendly, professional home care can support you to feel safe and independent at home.
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Care Provided by Helping Hands Home Care (Folkestone)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £34.60
  • Weekly Live-in Care Fees: from £1745

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Folkestone) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Sarah Pennington (Branch Care Manager)

Helping Hands Home Care (Folkestone) Reviews (12)

9.8

Helping Hands Home Care (Folkestone) has a Review Score of 9.8 (9.797) out of 10, based on 10 reviews in the last 2 years.
Over all time Helping Hands Home Care (Folkestone) has 12 reviews.

Overall Experience
  • 8
  • 4
  • 0
  • 0
  • 0
Date Published
  • 12
  • 9
  • 10
  • 10
  • 2
Reviewer Connection to Helping Hands Home Care (Folkestone)
  • 5
  • 4
  • 1
  • 1
  • 1
Total of 12, showing 1-12
Review from Alison W (Wife of Client) published on 4 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has Lewy Body Dementia, so he likes to have continuity. Mostly, he has the same regular carer who is excellent and has built up a good relationship with him. While she has been off following a car accident, the 3 replacement carers have also been really good in the way they interact with
and care for him. They always discuss any concerns with his health and personal hygiene with me, and help in any way they can.
Reply from Katie Rathbone, Home Manager at Helping Hands Home Care (Folkestone)

Thank you for taking the time to leave us a Homecare review, we really do appreciate it.
It is great to hear your husband mostly has the same regular carer, who he has built up a good relationship with.
We are also pleased to know whilst she has been off work the 3 replacement carers have been really good in the way they have interacted and cared for him, always discussing any concerns with you and helping in anyway they can.
We will be sure to pass on your kind feedback to the team at Folkestone.
Kindest regards

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Review from Margaret B (Client) published on 7 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have no fault with my carer, in fact, the help and support that she gives me is second to none. In fact, I would say excellent, as I have shared with my friends. No job is too small. A very helpful, friendly, and genuine person. She has undertaken every job I have asked.
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Review from M A (Client) published on 7 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I look forward to the carers coming, they are always friendly and very helpful, and it's nice to be able to have a chat with them if they have time at the end of their time with me.
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Review from Patrica B (Client) published on 5 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like most of the girls and get on well with them and the lady in the office. They are fantastic.
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Review from G B (Power of Attorney of Client) published on 5 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff are usually punctual, have a good rapport with the client and are very helpful, not afraid to get stuck in. Some do clock watch and rush away, but that's the general gist, as they are usually rushing to another client.
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Review from Linda M (Wife of Client) published on 29 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
.Helping Hands was chosen by our Daughter and what a good choice she made .The general idea was to take hubby out for coffee just twice a week , allowing me to get some undisturbed sleep without the worry of him going walkabout. Although he became weaker and didn't want to go out he is very happy to
have the company to chat to, watch a bit of sport or old films with and I can still manage to get some sleep. To be able to really switch off and sleep deeply is wonderful and all the ladies and one man who have visited are so friendly and confident I can honestly say I never have the slightest concern with leaving him in their excellent care.
I also look forward to their visits, a little chat when they arrive and another before they leave is a boost for me and any questions I might have relating to day to day caring they are always happy to help me work through.
I am always singing their praises and have suggested the company to other family carers that I know.
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Review from R S (Wife of Client) published on 25 July 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The main home care helper for my husband has been the weekly home helper from late April to mid July, and both my husband and I want to give a big thumbs up to her. We hope she receives the credit within the organisation that she deserves - she's competent, cheery and pretty punctual . On the few occasions
when she hasn't been able to attend her replacement was not up to her standard. We have asked to have her back when we resume the visits in late September.
On the admin team side, we appreciated the fast response when we first contacted the local
Folkstone office , who carried out the initial assessment, then setting up of my husband's
account and then commencement of the visits.
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Review from J B (Son of Client) published on 4 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am writing on behalf of my parents who are in their late eighties. When my father fractured his hip over Christmas 2024 we employed Helping Hands (Folkestone) to support my mother at home as my father was her main carer. We continued with visits for the next five months whilst my father was convalescing
at home. We gradually reduced the support as my father recovered until it was no longer needed. From the initial meeting to the final visit Helping Hands were excellent. They were able to guide us as a family through what was new ground, and were always up front and clear about charges. My parents main carer was always kind, considerate and caring. She built up a really good relationship with them over time. Their personal approach was flexible and accommodating to changing needs. I cannot recommend them enough. We will certainly call Helping Hands again should my parents need support in the future.
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Review from J E (Daughter of Client) published on 2 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sometimes in your life you come across people who make a difference.
Helping hands are the difference in my mum's little world. All the wonderful carers give mum all the love care and attention she needs and deserves every single visit, every single day. Every challenge we face, every new change and
extra care is integrated into mum's visits immediately.
The communication is exceptional. I live without worry, knowing mum, who is now nearing the end of her life, will have had the best care any daughter could ever wish for for their mum. Helping hands were the same for my late father which is why they were immediately contacted when mum started to need help and support and then as mum has deteriorated, we now have an extensive and comprehensive care support package keeping her safe and looked after.. So thank you all, for being so wonderful, truly caring, kind, attentive and very much part of mum's life.
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Review from G R (Wife of Client) published on 28 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Without exception, all the Helping Hands have been professional, caring and reliable. My husband's final months were eased by the consistency of the care and friendliness of the carers. Timekeeping was excellent on the whole and the carers were also excellent to me, always a query as to how I was and
given a shoulder to cry on. Without Helping Hands it would have been impossible to care for him at home. I am forever grateful.
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Review from William C (Client) published on 30 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Hello, I am almost 84 years of age and am suffering from osteoarthritis in the knees and feet and more recently a fall involving a left shoulder dislocation plus fracture in April 2022. As I prefer to go out to do my shopping etc it was recommended that I make use of care facilities such as Helping
Hands Home Care (Folkestone) to cover a range of health matters. I was given two care slots during the week and when I asked for two more I was told care staff were not available so I ended up with two further visits from another organisation. Very many thanks to Helping Hands Home Care (Folkestone) for their support.
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Review from Pam R (Client) published on 29 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands is what it says on the box. Unfailingly cheerful, capable young ladies, lift my spirits, do whatever is needed to leave me relaxed and confident. Official matters are dealt with in the same friendly, efficient manner. I am very happy to have found them.
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Current Review Score: 9.8 (9.797)

Overview of Review Score

The Review Score of 9.8 (9.797) out of 10 for Helping Hands Home Care (Folkestone) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.797 for Helping Hands Home Care (Folkestone) is calculated as follows: ( (47 Excellents x 5) + (12 Goods x 4) ) ÷ 59 Ratings = 4.797
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Folkestone) is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Oct 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Sarah

Sarah Pennington

Job Title: Branch Care Manager

I‘ve worked at Helping Hands for nearly two years and love being part of the care sector. It‘s fulfilling to know my role helps promote independence and enables customers to stay at home. With over 23 years of experience supporting people with dementia, I’m proud to assist them in the community.


I enjoy wildlife, walking my dogs, spending time with family and friends, dining out, listening to music, and watching musicals in London.

Frequently Asked Questions about Helping Hands Home Care (Folkestone)

What Type of Services does Helping Hands Home Care (Folkestone) offer?

Helping Hands Home Care (Folkestone) offers Home Care.

How many Carers does Helping Hands Home Care (Folkestone) employ?

Helping Hands Home Care (Folkestone) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Folkestone) to verify any information. View our terms and conditions. Helping Hands Home Care (Folkestone) has an Enhanced Service - more info.