Helping Hands Home Care (Taunton)

7 Corporation Street, Taunton TA1 4AJ
Review Us
8.9 22 Reviews
  • Helping Hands Home Care (Taunton), Taunton
Offering unique, professional home care that is fully regulated by the Care Quality Commission (CQC), Helping Hands is one of the leading home care providers in the UK.

With over 6,000 professional carers supporting families across England and Wales, your local Taunton team are here to support you with whatever it is you need to feel safe and independent in the home you know and love.

Whether you need regular visits throughout the week to support you around the house, or 24-hour live-in care for constant support and companionship, you can rely on safe, effective and reliable home care from your local Taunton team.

With over 30 years’ experience and a network of over 100 branches across the country, Helping Hand are fully equipped to support with many different care requirements, ranging from personal care and mobility support all the way through to nurse-supported care for complex conditions.
Show Helping Hands Home Care (Taunton) on the Map

Care Provided by Helping Hands Home Care (Taunton)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £32.40
  • Weekly Live-in Care Fees: from £1895

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Taunton) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Clare McKinley (Branch Care Manager)

Helping Hands Home Care (Taunton) Reviews (22)

8.9

Helping Hands Home Care (Taunton) has a Review Score of 8.9 (8.917) out of 10, based on 5 reviews in the last 2 years.
Over all time Helping Hands Home Care (Taunton) has 22 reviews.

Overall Experience
  • 17
  • 4
  • 1
  • 0
  • 0
Date Published
  • 22
  • 4
  • 5
  • 5
  • 17
Reviewer Connection to Helping Hands Home Care (Taunton)
  • 9
  • 7
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 22, showing 1-20
Review from S N (Daughter of Client) published on 22 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been given very good care since Helping Hands were employed. The staff are friendly, caring and professional. They keep me informed of any issues/changes. Her dementia is getting worse, but she still has a laugh with the staff, and they have a good rapport with her. Thank you!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from David C (Son of Client) published on 8 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very pleased after nearly two years of using Taunton Helping Hands with the quality and hands on care my Mother receives. The Office Manager is superb, always advising of time changes and other matters that might affect us and shows real concern for my Mothers wellbeing.
All of the Carers are
well trained, professional and very affectionate in caring for my 98 year old Mother who has dementia problems. I don't think I am meant to mention names but two individuals are fantastic. Thank you both.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from V B (Daughter of Client) published on 4 April 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Standard review. No real changes, however unsure if care-plan changes have actually occurred as they don't usually.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Joan B (Client) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Helping Hands have been excellent at helping me to regain my mobility and general health. Nothing is too much trouble for them and they are always caring and respectful. Also they are punctual and always cheer me up if I am not 100%. The branch manager and her staff are always ready to answer any queries
and I cannot praise them all enough. All I can sat is a BIG thank you to the whole team for everything they do and have done for me.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Suzanne K (Daughter of Client) published on 13 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are reliably provided with a rota for the upcoming week, which enables us to plan. Changes to the rota are minimal. We have a regular selection of carers, so dad feels comfortable with them. Members of the management/office team attend on a regular basis to check on standards. All of the carers are
very good with their conversation and level of care provided.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D C (Daughter of Client) published on 28 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Thorough on records etc. I like having a rota in advance so I can warn parents who is coming and when. One staff member is a particular favourite of Mum - calm and helpful, flexible and supportive.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from N T (Granddaughter of Client) published on 22 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands supported both grandparents just before they sadly passed. Both grandparents were extremely happy with the care received and the management. Carers are respectful, patient, adaptable and very professional. The carers made my grandparents feel at ease and supported them throughout the process.
Management was communicative and very professional in their outlook and approach. Helping Hands ensured that there was consistency and continuity in carers, and we built such a relationship with the team that visited because of this. Would definitely recommend HH home care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jason L (Client) published on 21 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great company, staff are very helpful, friendly and fun. Help me with all of my issues, from having a couple of strokes and being an amputee. Nothing is too much trouble, and the careers are a really caring group of people with a good group of mixed-aged people.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Amanda D (Client) published on 20 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since I started with Helping Hands, they have always been there to help me. They give outstanding care and are always friendly and have outstanding carers who always go above and beyond to help in any way they can.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Joanna N (Client) published on 16 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with over all care and management. Carers are respectful, patient, adaptable and often go the extra mile. I enjoy their company and encouragement are aware of my needs and help me to achieve my goals.
Reply from Sophie Parker, Area Care Manager at Helping Hands Home Care (Taunton)

Hi Joanna,
Thank you so much for leaving such a lovely review! I'm thrilled to hear how much your enjoy the company of our carers and that you're very happy with the overall care and management. We're always happy to help and your kind feedback is very much appreciated!
With very best wishes.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Chris H (Son of Client) published on 31 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have had carers coming un for around eighteen months and it has been a good learning experience. Together we worked out a system of getting mother up from her bed onto the commode washed and changed and into her armchair. Together we have worked out a system that works well for mother (and me).
Reply from Jess Atkinson, Branch Care Manager at Helping Hands Home Care (Taunton)

Hi Chris,
Thank you so much for leaving a great review! It's wonderful to hear that we've been able to work out a system that works well for yourself and your mother. Always happy to help!
Best wishes

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jacqui C (Daughter of Client) published on 22 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so impressed with all of the Helping Hands team that we have met and I am so grateful I chanced upon the office in Taunton when I was first toying with the thought about asking for help with my Mum.
I could not have received a warmer welcome and after a long chat I left armed with information
so I could go home and think about what we needed to have in place. When I was ready to proceed we had an assessment appointment and very shortly afterwards our first visit from our wonderful regular pair of helping hands. Neither my Mum or myself could have asked for more. We are delighted with the kindness, service and care. From two very happy new clients.
Reply from Charmaine Ardren, Branch Care Manager at Helping Hands Home Care (Taunton)

Hi Jacqui,
We're so pleased that you feel more comfortable about the care you require for your mum. We know how difficult it is making such a huge decision, with so many different things to consider. Please do let us know if you need any further help or have any other questions - we're always here to help.
Best wishes.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Colleen M (Daughter of Client) published on 7 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands has been, throughout the years we've been with them, an exemplary care provider. During the most difficult and challenging of recent times, they have always bent over backwards to fulfil our changing and increasing needs and to relieve as much of my own pressure and stress as they can,
whilst caring in the best possible way for my dear father. They adopt a holistic and empathetic approach to the entire family which is so reassuring; I can always trust them to do the very best they can, even when their own resources and staffing are stretched to capacity. The office team is as considerate and lovely to deal with as the carers themselves.; they provide an 'above and beyond' service and I recommend them most highly.
With regard to my father's individual carer, she truly is like a much loved and trusted member of the family - endlessly kind, good-humoured, considerate and efficient. She has been a constantly reliable rock during some very hard times.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Linda B (Daughter of Client) published on 2 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum had a fall at her home and she fractured her shoulder so ended up in hospital for 3 months. Being 96 years old she had lived fairly independently with the help of me and my sister, I contacted Helping Hands Home Care to arrange for her homecoming they came to our rescue. Very supportive and caring,
Mum is well and very happy.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M B (Client) published on 23 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Just what I needed after a hip replacement. The 'girls' were all different which made their visits interesting. Everything I asked them to do was done well. We had a lot of laughs - especially putting my compression stockings on and off!
Many thanks, and would not hesitate to use Helping Hands again.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Shirley D (Daughter of Client) published on 11 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been very impressed with the accessibility of the management team at the Taunton Somerset Office. If I have ever had any concerns about the arrangements for Mum and Dad's care, they have answered my phone calls promptly and resolved the concern immediately. The initial contact was very professional
and reassuring. The many ladies attending Mum and Dad have been very friendly and kind. All of the carers have dealt with Mum and Dad's needs very sensitively and professionally. As far as possible Mum and Dad have had the same few carers each day which means they have built up some very friendly relationships. The carers have also been very helpful with suggestions when I have been trying to organise things to make Mum and Dad's lives more comfortable. Overall very accommodating to Mum and Dad's needs.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Susan G (Niece of Client) published on 30 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping hands are a fantastic team who really care about their clients and family, they can't do enough for you. Nothing is too much trouble, they're always happy and polite. I couldn't ask for a better team; the best company. They're fully dedicated to their work.
Well done keep up the fantastic work.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Larry F (Husband of Client) published on 25 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thinking of all the visiting staff and office staff, we (my wife and I) are so very happy with all aspects of the support we get and need. So much so I am in process of increasing the hours Helping Hands provide us, with the expectation in the months ahead to increase as needed.
I really like their
flexibility in catering for our needs
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from K M (Daughter of Client) published on 11 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My parents found having care and strangers in their house quite difficult, Helping Hands has made that transition a pleasure. The staff are kind and professional in all aspects. My mum, an extremely independent lady when asked, says she doesn't know how she would manage without her helpers who she can
talk to about anything with comfort and sensitivity.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J P (Friend of Client) published on 29 May 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased with the service provided. The staff manage to persuade the client to start her day, in spite of her level of pain from a crumbling spine, in a way which keeps her hygienically comfortable after a night wearing hot incontinence pants. A mix of sympathetic coaxing and humour helps the process.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.9 (8.917)

Overview of Review Score

The Review Score of 8.9 (8.917) out of 10 for Helping Hands Home Care (Taunton) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.667 for Helping Hands Home Care (Taunton) is calculated as follows: ( (24 Excellents x 5) + (2 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 30 Ratings = 4.667
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Taunton) is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Feb 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (1)

Clare

Clare McKinley

Job Title: NA

I have been working in the care industry for the past 13 years and have been working for
Helping Hands since 2023. I am proud to work for a company that encourages you to be
the best version of yourself which is so supportive. I love my role being able to support
people to stay in their own homes safely and ensuring their happiness, it is very rewarding.
I love animals and enjoy going on day trips to new zoos and farms around the
country with my family.

Frequently Asked Questions about Helping Hands Home Care (Taunton)

What Type of Services does Helping Hands Home Care (Taunton) offer?

Helping Hands Home Care (Taunton) offers Home Care.

How many Carers does Helping Hands Home Care (Taunton) employ?

Helping Hands Home Care (Taunton) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Taunton) to verify any information. View our terms and conditions. Helping Hands Home Care (Taunton) has an Enhanced Service - more info.