Helping Hands Home Care (Taunton)

Mum has been given very good care since Helping Hands were employed. The staff are friendly, caring and professional. They keep me informed of any issues/changes. Her dementia is getting worse, but she still has a laugh with the staff, and they have a good rapport with her. Thank you!

All of the Carers are well trained, professional and very affectionate in caring for my 98 year old Mother who has dementia problems. I don't think I am meant to mention names but two individuals are fantastic. Thank you both.

Standard review. No real changes, however unsure if care-plan changes have actually occurred as they don't usually.

Helping Hands have been excellent at helping me to regain my mobility and general health. Nothing is too much trouble for them and they are always caring and respectful. Also they are punctual and always cheer me up if I am not 100%. The branch manager and her staff are always ready to answer any queries and I cannot praise them all enough. All I can sat is a BIG thank you to the whole team for everything they do and have done for me.

We are reliably provided with a rota for the upcoming week, which enables us to plan. Changes to the rota are minimal. We have a regular selection of carers, so dad feels comfortable with them. Members of the management/office team attend on a regular basis to check on standards. All of the carers are very good with their conversation and level of care provided.

Thorough on records etc. I like having a rota in advance so I can warn parents who is coming and when. One staff member is a particular favourite of Mum - calm and helpful, flexible and supportive.

Helping Hands supported both grandparents just before they sadly passed. Both grandparents were extremely happy with the care received and the management. Carers are respectful, patient, adaptable and very professional. The carers made my grandparents feel at ease and supported them throughout the process. Management was communicative and very professional in their outlook and approach. Helping Hands ensured that there was consistency and continuity in carers, and we built such a relationship with the team that visited because of this. Would definitely recommend HH home care.

Great company, staff are very helpful, friendly and fun. Help me with all of my issues, from having a couple of strokes and being an amputee. Nothing is too much trouble, and the careers are a really caring group of people with a good group of mixed-aged people.

Since I started with Helping Hands, they have always been there to help me. They give outstanding care and are always friendly and have outstanding carers who always go above and beyond to help in any way they can.

Very happy with over all care and management. Carers are respectful, patient, adaptable and often go the extra mile. I enjoy their company and encouragement are aware of my needs and help me to achieve my goals.

I have had carers coming un for around eighteen months and it has been a good learning experience. Together we worked out a system of getting mother up from her bed onto the commode washed and changed and into her armchair. Together we have worked out a system that works well for mother (and me).

I could not have received a warmer welcome and after a long chat I left armed with information so I could go home and think about what we needed to have in place. When I was ready to proceed we had an assessment appointment and very shortly afterwards our first visit from our wonderful regular pair of helping hands. Neither my Mum or myself could have asked for more. We are delighted with the kindness, service and care. From two very happy new clients.

With regard to my father's individual carer, she truly is like a much loved and trusted member of the family - endlessly kind, good-humoured, considerate and efficient. She has been a constantly reliable rock during some very hard times.

Mum had a fall at her home and she fractured her shoulder so ended up in hospital for 3 months. Being 96 years old she had lived fairly independently with the help of me and my sister, I contacted Helping Hands Home Care to arrange for her homecoming they came to our rescue. Very supportive and caring, Mum is well and very happy.

Many thanks, and would not hesitate to use Helping Hands again.

I have been very impressed with the accessibility of the management team at the Taunton Somerset Office. If I have ever had any concerns about the arrangements for Mum and Dad's care, they have answered my phone calls promptly and resolved the concern immediately. The initial contact was very professional and reassuring. The many ladies attending Mum and Dad have been very friendly and kind. All of the carers have dealt with Mum and Dad's needs very sensitively and professionally. As far as possible Mum and Dad have had the same few carers each day which means they have built up some very friendly relationships. The carers have also been very helpful with suggestions when I have been trying to organise things to make Mum and Dad's lives more comfortable. Overall very accommodating to Mum and Dad's needs.

Well done keep up the fantastic work.

I really like their flexibility in catering for our needs

My parents found having care and strangers in their house quite difficult, Helping Hands has made that transition a pleasure. The staff are kind and professional in all aspects. My mum, an extremely independent lady when asked, says she doesn't know how she would manage without her helpers who she can talk to about anything with comfort and sensitivity.

Very pleased with the service provided. The staff manage to persuade the client to start her day, in spite of her level of pain from a crumbling spine, in a way which keeps her hygienically comfortable after a night wearing hot incontinence pants. A mix of sympathetic coaxing and humour helps the process.