Arian Care

South Wales Chamber of Commerce, 4A Orion Suite, Enterprise Way, Newport NP20 2AQ
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9.0 18 Reviews
  • Arian Care, Newport
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Care Provided by Arian Care

Types of Home Care

  • Visiting Care

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Please contact to discuss requirements and obtain a quote for the services required.

Contact Arian Care to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Arian Care to get a personalised quote.

Good to Know

Owner

  • Arian Care Ltd
  • Privately Owned

Person in Charge

  • Joeyne Maskell (Owner)
Are you the Owner/Manager of Arian Care? View your Advertising Options

Arian Care Reviews (18)

9.0

Arian Care has a Review Score of 9.0 (9.013) out of 10, based on 7 reviews in the last 2 years.
Over all time Arian Care has 18 reviews.

Overall Experience
  • 15
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Date Published
  • 18
  • 6
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  • 7
  • 11
Reviewer Connection to Arian Care
  • 9
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  • 1
Total of 18, showing 1-18
Review from M B (Daughter of Client) published on 10 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
From day 1 of our mums care Yvonne the support and communication was excellent . Mum was really not up for having carers before she become bed bound so the carers had a hard task . Within weeks mum settled into her new way of life and often we would hear her laughing when walking in to her bungalow
unannounced . I personally loved the relationships she formed with all of the girls and they would always let the office know if mum needed a nurse or a doctor which was always reassuring for us . I could not put into words the praise I have I just know my mum had the best team of people around her and for that I will always tell others if you need your parent taken care of it has to be Arian . They listen to everything you ask of them and more . I can never thank you all enough .
Reply from joeyne Maskell, Owner at Arian CareThank you for your review, the feedback is greatly received
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Review from Lesley T (Daughter of Client) published on 10 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Arian Care girls have cared for my mother for the past 6 years and have supplied a wonderful service. They have come with compassion and a much needed sense of humour. Time keeping and dedication to duty have been second to none. Whenever we have needed to phone the office for any reason they have been
both polite and helpful. They all knew my mother's quirks and were great with her. More like friends than workers. Well done Arian Care.
Reply from joeyne Maskell, Owner at Arian CareThank you for your review, your feedback is greatly recieved
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Review from A M (Granddaughter of Client) published on 9 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Arian Care are currently providing a service for my Nan. The care team started a few months ago and the company has been incredible. Nan loves the carers coming to visit everyday, very bubbly and helpful. Nothing is ever too much trouble. Always ensure she is well looked after and it has taken a big
pressure off us as a family.
Reply from joeyne Maskell, Owner at Arian CareThank you for providing Arian Care with a review, your feedback is greatly recieved
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Review from A B (Daughter-in-law of Client) published on 9 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Arian Care provided care for my Mother in Law for around two years before she sadly passed away. Throughout our experience with Arian, they remained professional, with high care standards and made it possible for my Mother in Law to remain safe in her own home right until the end which was her only
wish. The care team were very compassionate, always reported any concerns big or small and the office team's communication was never delayed. Very efficient company. If any family/ friends would require a caring service, Arian Care would be our first recommendation.
Reply from joeyne Maskell, Owner at Arian CareThank you for your reviee, your kind feedback is greatly recieved
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Review from Tracey K (Daughter of Client) published on 9 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Arian Care provided excellent care and attention to my Dad when he was bed bound at home after a long spell in hospital
All staff went above and beyond to make Dad feel safe and cared for and as a family we couldn't have asked for more
Reply from joeyne Maskell, Owner at Arian CareThank you so much for your review your feedback is much greatly recieved.
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Review from A M (Daughter of Client) published on 28 January 2026 Submitted via Website • Report
Overall Experience 2.0 out of 5
Most carers polite.
On time some of the time, but don't stay the call duration.
Evening calls would be earlier than planned.
My dad would stay in bed on some days due to his illness, carers go in and then straight out. Carers didn't seem to know where his kitchen sink was as every time I went to
my dad's there would be dirty dishes.
Staff don't communicate very well between themselves to alert family of any issues regarding the person they look after.
Complaints not taken serious by management.
Reply from joeyne Maskell, Owner at Arian CareThis review was written by the estranged sister-in-law of the owner of the company. Complaints raised relating to this individual have been investigated by Arian Care, the local authority and CIW and have all been unfounded.
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Review from D G (Daughter of Client) published on 14 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent Care Company. I highly recommend Arian Care for their exceptional care services they provide for my mother. The carers go above and beyond for my mother, friendly, considerate, professional and kind. Mum has been with arian care for over a year and has always said the carers feel like freinds
and look forward to there visits each day, always saying ' they know exactly what I need they are caring, compassionate and happy'. The communication I have with managers/supervisors/care team is outstanding and professional. I cannot fault the quality of care they give to my mother which can make family feel assured her care and needs are being met.
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Review from Helen O (Client) published on 24 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always turn up on time. Let me know if there is a problem. Treats me with dignity and preserves my modesty at all times. Helps me with my dogs. Made attempts at getting to know my family. Will help with any household chores on request.
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Review from Julie K (Daughter of Client) published on 16 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was living temporarily with my brother and his family whilst a more permanent position was found. As both my brother and sister-in-law worked full time we needed a carer to help with looking after mum. Arian Care provided a first-class service and mum always looked forward to their visit.
She was always laughing and chuckling with them and this, in turn, lifted her mood considerably. I have no doubt that they contributed to the acceptance of mum to living in a Care Home. Thank you so much to the girls for making it a wonderful experience.
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Review from Tracy B (Daughter of Client) published on 25 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the Arian girls are amazing, very caring, and go out their way to help and advise. Nothing was ever too much trouble for my father in law, even though he was stubborn. I truly thank you all for everything. And I highly recommend them. Thank you so much girls.
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Review from I E (Client) assisted by family/friend published on 28 April 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My carers are mostly on time, pleasant, helpful, and kind.
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Review from H B (Granddaughter of Client) published on 20 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Arian Care was very professional, very caring and reliable. Myself and family were very content and happy with the service and staff.
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Review from K B (Granddaughter of Client) published on 20 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers were very hands-on and professional.
Would highly recommend.
Couldn't be happier with the care that was provided.
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Review from Nichola C (Friend of Client) published on 20 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers are extremely professional and caring. Always on time and friendly.
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Review from Claire A (Daughter of Client) published on 8 February 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
We changed to Arian after a bad experience with another Care provider. They were very helpful from the initial home assessment to all our communications with the office staff.
The carers that visit my mother are attentive to her needs and have built up a good caring rapport with her.
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Review from Suzanne A (Daughter of Client) published on 2 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
This exceptional company, helped my dad at very short notice so that he could have his favourite meal on a Friday when due to unforeseen circumstances I could not do this for him as usual.
It meant that his normal routine was not disrupted and therefore alleviated his anxieties.
A professional team,
adhering to all Government COVID safety guidelines.
My dad said " that his carer was a lovely girl, professionally presented and polite"
Thank-you Arian Care. Highly recommended.
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Review from Kelly P (Friend of Client) published on 29 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing care team no complaints, wouldn't change them for the world. They are like a little family. Through this pandemic, they have taken amazing precautions. I feel safe and secure knowing my auntie is cared for amazingly, thanks all for making my auntie's life better.
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Review from Mark B (Client) published on 29 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Arian Care have provided care for me for almost four years now, they are very good at providing this and have helped me no end. The carers are always friendly and respectful and do whatever they can to make your life that bit easier. I am getting better at getting my independence back to some sort of
normality, which I could not have done without their constant help. I wish them all the best in future endeavours and hope that they continue their level of excellence in caring for others for many years to come.
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Current Review Score: 9.0 (9.013)

Overview of Review Score

The Review Score of 9.0 (9.013) out of 10 for Arian Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.463 for Arian Care is calculated as follows: ( (35 Excellents x 5) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 41 Ratings = 4.463
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Arian Care is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 = 4.55
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

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Awards / Recognitions (1)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Arian Care

What Type of Services does Arian Care offer?

Arian Care offers Home Care.

How many Carers does Arian Care employ?

Arian Care employs 54 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Arian Care to verify any information. View our terms and conditions. Arian Care has an Basic Service - more info.