Evolving Care - NUL, Staffordshire

Brilliant company to use, always happy to listen and change the care package at short notice Very accommodating. The care my parent receives is great. Times are changed to meet needs and personal care is handled very well . I had no complaints and recommended this company to extended family and close friends who were in need .

Fair to say that before we started with care for my dad we'd only heard less than complimentary stories about care being given across multiple companies. However because as a family we had experience of Evolving Care we were able to chose them. From then onwards we have been just incredibly impressed at the quality of care, the empathy for my dad and generally just how good the care has been. We only have good things to say....

This care is new to me and we have to adjust which can be hard

In the most part I am happy with the care but there are a few issues I have Robert needs to feel secure in bed at night to this effect his covers should be tucked under the mattress I have asked various carers to do this and he also likes a towel placed half inside his blankets do that he can hold it despite this some are only just laying the covers loosely over him like this he does not sleep so I have to go and make his bed every night after the carers have called also some carers are not closing the outside door letting all the heat out some carers when told it's shower time for him physically pull their face as if they don't really want to do it and considering that the calls are supposed to be 30 minutes and 45 minutes for showers some carers are in and out within 10 minutes now I can't say which carers these are as I don't see a lot of them I just hear them arriving and going

Recently having two regular carers has improved the service offered. Previously in December and the months leading up to then we got too many carers who were not regulars and were unsure what to do.

I cannot comment on the staff when Glenys cannot remember anyone going, even a short time after the visit. So cannot comment below. Guessing!!

I am the sister to the service user and I live in London so am not close by. However I have stayed with my sister whilst she has been receiving care and my sister talks regularly on the telephone about the care she is receiving. She is very happy with all the care she has received and says how well she is being looked after. The Carers are kind and considerate and look after her very well. I am very happy and grateful that she is being looked after by such caring staff.

Evolving Care have been a godsend for my dad and my family. They have all been so kind and caring towards my dad while respecting the person that he is. They have helped to ease what was a very difficult time for our family, giving us back some time and space for each other. Thank you!

Kind regards to all.

The carers were very good with mum. She looked forward to them coming in every morning. They were very professional and helped her with washing and dressing. They treated her with respect, always using her name when talking to her