Evolving Care - NUL, Staffordshire

135 Liverpool Road, Cross Heath, Newcastle-under-Lyme ST5 9HD
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9.3 9 Reviews
  • Evolving Care - NUL, Staffordshire, Newcastle-under-Lyme
Evolving Care are deeply committed to providing a level of care that goes beyond just meeting basic needs. They believe that true care involves understanding the individual, respecting their dignity, and fostering an environment where they feel heard, supported, and valued. Evolving Care's team is comprised of highly trained professionals who are not only skilled but also compassionate and dedicated to creating positive, meaningful connections. Evolving Care work collaboratively with families and healthcare providers to ensure that each person receives holistic care that addresses both their physical and emotional well-being. What truly differentiates Evolving Care from other companies in the area is the commitment to continuous improvement. Evolving Care are always evaluating and refining care practices, staying current with the latest research, and embracing innovative approaches to care. The goal is not just to provide care - it’s to provide care that evolves with the needs of those Evolving Care serve, ensuring they have the best possible quality of life, every day.
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Care Provided by Evolving Care - NUL, Staffordshire

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £27.50 – £44.33
  • Weekly Live-in Care Fees: £1395 – £1995

This includes bank holidays and weekends

These prices are only a guideline, please contact Evolving Care - NUL, Staffordshire to find out the exact price for your requirements.

Contact Evolving Care - NUL, Staffordshire to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Evolving Care - NUL, Staffordshire to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Jodi McGhin (Manager)

Evolving Care - NUL, Staffordshire Reviews (9)

9.3

Evolving Care - NUL, Staffordshire has a Review Score of 9.3 (9.250) out of 10, based on 9 reviews in the last 2 years.
Over all time Evolving Care - NUL, Staffordshire has 9 reviews.

Overall Experience
  • 6
  • 2
  • 1
  • 0
  • 0
Date Published
  • 9
  • 9
  • 9
  • 9
  • 0
Reviewer Connection to Evolving Care - NUL, Staffordshire
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 9, showing 1-9
Review from Timothy H (Brother of Client) published on 19 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fair to say that before we started with care for my dad we'd only heard less than complimentary stories about care being given across multiple companies. However because as a family we had experience of Evolving Care we were able to chose them. From then onwards we have been just incredibly impressed
at the quality of care, the empathy for my dad and generally just how good the care has been. We only have good things to say....
Reply from Jodi McGhin, Deputy Manager at Evolving Care - NUL, StaffordshireThank you for your kind words regarding the care your dad is recieving. We are glad to hear that things are working so well for your father & you as a family.
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Review from Lynn S (Daughter of Client) published on 18 March 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Carers are alright
Feels that some carers don't always communicate with me much
Don't always come at the time requested so I have to dress myself which is why I asked for help
This care is new to me and we have to adjust which can be hard
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Review from Stephen E (Father of Client) published on 17 March 2026 Submitted via Website • Report
Overall Experience 3.0 out of 5
In the most part I am happy with the care but there are a few issues I have Robert needs to feel secure in bed at night to this effect his covers should be tucked under the mattress I have asked various carers to do this and he also likes a towel placed half inside his blankets do that he can hold it
despite this some are only just laying the covers loosely over him like this he does not sleep so I have to go and make his bed every night after the carers have called also some carers are not closing the outside door letting all the heat out some carers when told it's shower time for him physically pull their face as if they don't really want to do it and considering that the calls are supposed to be 30 minutes and 45 minutes for showers some carers are in and out within 10 minutes now I can't say which carers these are as I don't see a lot of them I just hear them arriving and going
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Review from J W (Husband of Client) published on 16 March 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Recently having two regular carers has improved the service offered. Previously in December and the months leading up to then we got too many carers who were not regulars and were unsure what to do.
Reply from Jodi McGhin, Deputy Manager at Evolving Care - NUL, StaffordshireWe are glad to hear that things have improved since you have received a regular care team.
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Review from Gordon F (Brother of Client) published on 13 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a difficult review to write as my sister, Glenys has vascular alzheimers/mixed dementia and has no recollection of anyone going into the house as a carer. I was at her house on the first visit at lunchtime when the carer persuaded Glenys to eat, said she had already eaten. (She hadn't!)This
appears to be the problem daily when the carer arrives. I am aware that the carer writes notes daily as to this and will prompt her to eat again later during the visit. There is an alternative in the fridge for a sandwich rather than a cooked meal. However, very little of this food appears to be being used either.
I appreciate this is a very difficult situation and the carer can only do so much. The prompt to have lunchtime medication seems to be working well.
I cannot comment on the staff when Glenys cannot remember anyone going, even a short time after the visit. So cannot comment below. Guessing!!
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Review from Ann A (Sister of Client) published on 11 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am the sister to the service user and I live in London so am not close by. However I have stayed with my sister whilst she has been receiving care and my sister talks regularly on the telephone about the care she is receiving. She is very happy with all the care she has received and says how well
she is being looked after. The Carers are kind and considerate and look after her very well. I am very happy and grateful that she is being looked after by such caring staff.
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Review from P D (Daughter of Client) published on 11 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Evolving Care have been a godsend for my dad and my family. They have all been so kind and caring towards my dad while respecting the person that he is. They have helped to ease what was a very difficult time for our family, giving us back some time and space for each other. Thank you!
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Review from Andrew S (Son of Client) published on 10 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely people who do a great job some carers go the extra mile and some could communicate to us better , on the whole they do a first class job , with out these kind people we would struggle to cope.
Kind regards to all.
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Review from R K (Daughter of Client) published on 10 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers were very good with mum. She looked forward to them coming in every morning. They were very professional and helped her with washing and dressing. They treated her with respect, always using her name when talking to her
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Current Review Score: 9.3 (9.250)

Overview of Review Score

The Review Score of 9.3 (9.250) out of 10 for Evolving Care - NUL, Staffordshire is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.600 for Evolving Care - NUL, Staffordshire is calculated as follows: ( (34 Excellents x 5) + (12 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 50 Ratings = 4.6
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Evolving Care - NUL, Staffordshire is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 = 4.65
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Oct 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Evolving Care - NUL, Staffordshire

How many Carers does Evolving Care - NUL, Staffordshire employ?

Evolving Care - NUL, Staffordshire employs 28 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Evolving Care - NUL, Staffordshire to verify any information. View our terms and conditions. Evolving Care - NUL, Staffordshire has an Enhanced Service - more info.