Eleanor Nursing & Social Care Ltd - Dorchester

182 Bridport Road, Poundbury, Dorchester DT1 3BN
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9.4 6 Reviews
  • Eleanor Nursing & Social Care Ltd - Dorchester, Dorchester
Situated in the heart of the esteemed Poundbury Estate, Eleanor Healthcare Group is your trusted provider of exceptional home care services in Dorchester.

The branch embodies the regal essence of home care, delivering nothing short of the Royal touch to clients' lives. Eleanor Nursing & Social Care Ltd - Dorchester offers comprehensive care services tailored to meet the individual needs of clients, right in the comfort of their own homes.

From 1-hour support to round-the-clock care, trained care workers are dedicated to assisting with personal care needs, meal preparation, managing weekly shopping, domestic cleaning, companionship, and accompanying clients on outings and appointments. Compassionate staff treat each client with dignity and respect, ensuring their well-being and comfort are prioritised at all times.

Eleanor Care Dorchester understands the importance of personalised care. That's why they offer person-centred care planning assessments to identify how they can provide a high-quality care package that aligns with your specific needs and preferences.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

  • Hourly Visiting Care Fees: from £25

These prices are only a guideline, please contact Eleanor Nursing & Social Care Ltd - Dorchester to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Lorraine Maher (Registered Manager)

Eleanor Nursing & Social Care Ltd - Dorchester Reviews (6)

9.4

Eleanor Nursing & Social Care Ltd - Dorchester has a Review Score of 9.4 (9.433) out of 10, based on 5 reviews in the last 2 years.
Over all time Eleanor Nursing & Social Care Ltd - Dorchester has 6 reviews.

Overall Experience
  • 5
  • 1
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Date Published
  • 6
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  • 1
  • 5
  • 1
Reviewer Connection to Eleanor Nursing & Social Care Ltd - Dorchester
  • 4
  • 1
  • 1
Total of 6, showing 1-6
Review from Elizabeth P (Daughter of Client) published on 16 December 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Eleanor Care Dorchester have been visiting my elderly Mum in her home for the last 4 years. Throughout they have been caring and friendly, very helpful and communicative. Mum currently has 2 visits a day, for breakfast and dinner.
Staff, according to Mum, are friendly and it's nice for her to learn
about their lives and families. I have spoken to a few of them on the phone (I live a long way away, in Derby). Just thinking forward for a couple of improvements, timings of visits are sometimes irregular - I'm sure this is nobody's fault and probably due to staff illness, but breakfasts can be a bit late sometimes. However overall we are very happy with and grateful for the care you provide.
Reply from Eleanor Healthcare Group, Dorchester Team at Eleanor Nursing & Social Care Ltd - Dorchester

Thank you for sharing your feedback. We are pleased to know that the care provided has been friendly and supportive. Building positive relationships with clients is an important part of the service, and it's great to hear that these connections have made a difference. We also appreciate your suggestions for improvement and understand how consistency in scheduling is important. Your input helps us enhance the care experience, and we remain committed to providing attentive and compassionate support. Thank you for your trust and appreciation!

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Review from Y R (Client) published on 8 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely pleased with all aspects of the service that we have received from the very first moment that we were put in contact with Eleanor Care earlier this year. The admin staff are extremely polite when answering the phone and efficiently processing our needs. The care worker is excellent. Treats
my husband with dignity and is enthusiastic and thoughtful about his needs. She is a breath of fresh air around the house. I would have no hesitation about recommending Eleanor Care to friends, family and other people.
Reply from Eleanor Healthcare Group, Dorchester Team at Eleanor Nursing & Social Care Ltd - Dorchester

We are so happy to hear that you are pleased with the ongoing care your husband receives. Your kind words and willingness to recommend Eleanor Care to others mean a lot to us. We are committed to maintaining the high standard of care that you've experienced. If there's anything more we can do for you and your husband, please don't hesitate to reach out. Thank you for choosing Eleanor Care!

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Review from R L (Client) assisted by family/friend published on 18 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dont know what we would do without you. Thank you everyone.
Reply from Eleanor Healthcare Group, Dorchester Team at Eleanor Nursing & Social Care Ltd - Dorchester

Thank you so much for your kind words. We're delighted to know that our support has made such a positive impact. Your appreciation means a lot to us, and we're here to continue providing the care and assistance you need. If there's anything more we can do, please don't hesitate to reach out. Thank you for your trust and support!

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Review from P C (Client) published on 13 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have received help from Eleanor's carers for over a year, and I am totally satisfied with all aspects of the care they provide. They are very professional and a credit to your company. If only other firms could adapt to your high standards. Thank you.
Reply from Eleanor Healthcare Group, Dorchester Team at Eleanor Nursing & Social Care Ltd - Dorchester

Thank you for the lovely review! We're delighted to hear that you're satisfied with the service provided by our carers. Our team takes great pride in maintaining professionalism and delivering high-quality service and we appreciate your recognition of our efforts. It's truly our privilege to serve you, and we're committed to upholding these standards of excellence. Thank you.

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Review from B T (Client) assisted by family/friend published on 9 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All my carers are very efficient in doing personal care, they are friendly and polite. Having these carers has taken a lot of work and stress off my wife. We both look forward to their visits as they cheer us up. I would highly recommend this company.
Reply from Eleanor Healthcare Group, Dorchester Team at Eleanor Nursing & Social Care Ltd - Dorchester

Thank you for taking the time to leave such a wonderful review! We're thrilled to hear that you had a positive experience with our service. Your feedback serves as a great source of motivation for our team. We're committed to maintaining the highest standards of quality and service, and we look forward to serving you again in the future. Thank you once again.

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Review from D A (Daughter-in-law of Client) published on 30 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have to say was a bit dubious when we were given new carers for my in-laws. But wow what a fantastic team they are. They are amazing so helpful and got to know Mum and Dad and their ways. Thank you, you are all amazing. Your first week you were certainly tested by Dad but you dealt with it and weren't
phased, thank you.
  • Staff
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Current Review Score: 9.4 (9.433)

Overview of Review Score

The Review Score of 9.4 (9.433) out of 10 for Eleanor Nursing & Social Care Ltd - Dorchester is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.933 for Eleanor Nursing & Social Care Ltd - Dorchester is calculated as follows: ( (28 Excellents x 5) + (2 Goods x 4) ) ÷ 30 Ratings = 4.933
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Eleanor Nursing & Social Care Ltd - Dorchester is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Feb 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

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Lorraine Maher

Job Title: Registered Manager Joined: 2023

Meet Lorraine Maher, the Registered Manager.


With 24 years of experience in the Health Care sector, Lorraine has been in place as the Registered Manager for 16 months. Her extensive experience brings a wealth of expertise to her role, ensuring that she is well-equipped to lead the team effectively. Lorraine's dedication and commitment to providing high-quality care make her an invaluable asset to the organisation. She is passionate about making a positive difference in the lives of those she serves and strives to uphold the highest standards of care and professionalism. Under her leadership, the team works collaboratively to ensure that each individual receives the personalised support and attention they deserve. Lorraine's vision for the organisation is to continue delivering exceptional care services while fostering a culture of compassion, respect, and excellence.

Frequently Asked Questions about Eleanor Nursing & Social Care Ltd - Dorchester

What Type of Services does Eleanor Nursing & Social Care Ltd - Dorchester offer?

Eleanor Nursing & Social Care Ltd - Dorchester offers Home Care.

How many Carers does Eleanor Nursing & Social Care Ltd - Dorchester employ?

Eleanor Nursing & Social Care Ltd - Dorchester employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Eleanor Nursing & Social Care Ltd - Dorchester to verify any information. View our terms and conditions. Eleanor Nursing & Social Care Ltd - Dorchester has an Enhanced Service - more info.