Eleanor Nursing & Social Care Ltd - Dorchester Reviews (6)
9.4
Eleanor Nursing & Social Care Ltd - Dorchester has a Review Score of 9.4 (9.433) out of 10, based on 5 reviews in the last 2 years.
Over all time Eleanor Nursing & Social Care Ltd - Dorchester has 6 reviews.
Review from Elizabeth P (Daughter of Client) published on 16 December 2024
Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Eleanor Care Dorchester have been visiting my elderly Mum in her home for the last 4 years. Throughout they have been caring and friendly, very helpful and communicative. Mum currently has 2 visits a day, for breakfast and dinner.
Staff, according to Mum, are friendly and it's nice for her to learn
Staff, according to Mum, are friendly and it's nice for her to learn
about their lives and families. I have spoken to a few of them on the phone (I live a long way away, in Derby). Just thinking forward for a couple of improvements, timings of visits are sometimes irregular - I'm sure this is nobody's fault and probably due to staff illness, but breakfasts can be a bit late sometimes. However overall we are very happy with and grateful for the care you provide.
Reply from Eleanor Healthcare Group, Dorchester Team at Eleanor Nursing & Social Care Ltd - Dorchester
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Value for Money
Review from Y R (Client) published on 8 July 2024
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am extremely pleased with all aspects of the service that we have received from the very first moment that we were put in contact with Eleanor Care earlier this year. The admin staff are extremely polite when answering the phone and efficiently processing our needs. The care worker is excellent. Treats
my husband with dignity and is enthusiastic and thoughtful about his needs. She is a breath of fresh air around the house. I would have no hesitation about recommending Eleanor Care to friends, family and other people.
Reply from Eleanor Healthcare Group, Dorchester Team at Eleanor Nursing & Social Care Ltd - Dorchester
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Review from R L (Client) assisted by family/friend published on 18 June 2024
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Dont know what we would do without you. Thank you everyone.
Reply from Eleanor Healthcare Group, Dorchester Team at Eleanor Nursing & Social Care Ltd - Dorchester
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Review from P C (Client) published on 13 May 2024
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have received help from Eleanor's carers for over a year, and I am totally satisfied with all aspects of the care they provide. They are very professional and a credit to your company. If only other firms could adapt to your high standards. Thank you.
Reply from Eleanor Healthcare Group, Dorchester Team at Eleanor Nursing & Social Care Ltd - Dorchester
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Review from B T (Client) assisted by family/friend published on 9 May 2024
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All my carers are very efficient in doing personal care, they are friendly and polite. Having these carers has taken a lot of work and stress off my wife. We both look forward to their visits as they cheer us up. I would highly recommend this company.
Reply from Eleanor Healthcare Group, Dorchester Team at Eleanor Nursing & Social Care Ltd - Dorchester
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Review from D A (Daughter-in-law of Client) published on 30 March 2022
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have to say was a bit dubious when we were given new carers for my in-laws. But wow what a fantastic team they are. They are amazing so helpful and got to know Mum and Dad and their ways. Thank you, you are all amazing. Your first week you were certainly tested by Dad but you dealt with it and weren't
phased, thank you.
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Current
Review Score: 9.4 (9.433)
Overview of Review Score
The Review Score of 9.4 (9.433) out of 10 for Eleanor Nursing & Social Care Ltd - Dorchester is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.
- The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.933 for Eleanor Nursing & Social Care Ltd - Dorchester is calculated as follows: ( (28 Excellents x 5) + (2 Goods x 4) ) ÷ 30 Ratings = 4.933
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Eleanor Nursing & Social Care Ltd - Dorchester is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5 - When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
