Helping Hands Home Care (Newark) offers a fully managed service that is regulated by the Care Quality Commission (CQC).
Whether you need regular hourly visits throughout the week to help you with daily tasks, or more intensive live-in support for a complex condition following an injury, Helping Hands' Newark team provides individually tailored support that is completely unique to you and your requirements.
A loved one may be returning home following...
Helping Hands Home Care (Newark) offers a fully managed service that is regulated by the Care Quality Commission (CQC).
Whether you need regular hourly visits throughout the week to help you with daily tasks, or more intensive live-in support for a complex condition following an injury, Helping Hands' Newark team provides individually tailored support that is completely unique to you and your requirements.
A loved one may be returning home following a spell in hospital and would like a little support on your road to recovery, or perhaps they are living with dementia and you’d like more regular support in place for them as their condition progresses.
Whatever it is you need, the team at Helping Hands have over 30 years’ experience providing dedicated home care to over 40,000 families across the UK.
The Newark branch covers Grantham, Lincoln Newark and the surrounding areas.
Care Provided by Helping Hands Home Care (Newark)
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Nursing/Nurse Led Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Nursing / Nurse Led Care
PEG Feeding
Stoma Care
Medication Assistance (Intravenous)
Catheter Care
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Physical Disability
Visual / Hearing Impairment
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
From £33.90
Weekly Live-in Care
From £1,750
Contact Helping Hands Home Care (Newark) to get a personalised quote:
We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.
The price(s) shown are provided by the agency. Contact Helping Hands Home Care (Newark) for full pricing details and T&Cs.
Helping Hands Home Care (Newark) has a Review Score of 9.2 (9.189) out of 10, based on 6 reviews in the last 2 years. Over all time Helping Hands Home Care (Newark) has 12 reviews.
Reviewer Connection to Helping Hands Home Care (Newark)
Loading...
Showing 12 reviews matching selected criteria
Review from Lynne W (Daughter of Client) published on 10 August 2026 Submitted via Postal Card•
Overall Experience
No complaint whatsoever, lovely carers, dad enjoys their company, on time cheerful and helpful.
No complaint whatsoever, lovely carers, dad enjoys their company, on time cheerful and helpful.
↩Reply from Sue Kennedy, Customer Experience Manager at Helping Hands Home Care (Newark)
Good afternoon,
Thanks so much for making time to leave us a review, we really appreciate it.
Its great to know dad is enjoying his visits and our carers are cheerful, helpful and punctual.
With kindest regards
Sue
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Lesley W (Daughter of Client) published on 21 November 2025 Submitted via Website•
Overall Experience
Mum looks forward to the carers coming in on a tea time. They make her tea and shower and chat to her. They are always on time, friendly and helpful and lovely with mum. Brilliant service. Thank you.
Mum looks forward to the carers coming in on a tea time. They make her tea and shower and chat to her. They are always on time, friendly and helpful and lovely with mum. Brilliant service. Thank you.
↩Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Newark)
Lesley, Thank you for taking the time to leave us a review, we really are very grateful. We are delighted to hear your Mum looks forward to the carers visits and they are always friendly, helpful and on time. The team will be thrilled to know you feel the service is brilliant and read your comments when we pass them on shortly. Kindest regards
Katie
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Lynne P (Daughter of Client) published on 18 November 2025 Submitted via Website•
Overall Experience
As a family we are extremely pleased with the level of care received by Mum. Most importantly she is very happy with the carers particularly their attitude and the way they respectfully listen to her needs and wishes. We would definitely recommend Helping Hands Newark.
As a family we are extremely pleased with the level of care received by Mum. Most importantly she is very happy with the carers particularly their attitude and the way they respectfully listen to her needs and wishes. We would definitely recommend Helping Hands Newark.
↩Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Newark)
Lynne, Thank you for taking the time to leave us a review, we really do appreciate it.
We are pleased to hear you are extremely pleased with the level of care your Mum receives and it is great to know she is very happy with the carers attitudes and the way they are respectful and listen to her...
Lynne, Thank you for taking the time to leave us a review, we really do appreciate it. We are pleased to hear you are extremely pleased with the level of care your Mum receives and it is great to know she is very happy with the carers attitudes and the way they are respectful and listen to her needs and wishes. The team at Newark will be thrilled to receive and read your comments. Kindest regards
Katie
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Gordon G (Client / Service User) published on 14 November 2025 Submitted via Postal Card•
Overall Experience
Overall, it's not too bad. Over the months, there has been a few problems with certain members of staff that has been resolved with the management. Hopefully, the treatment will now be stable.
Overall, it's not too bad. Over the months, there has been a few problems with certain members of staff that has been resolved with the management. Hopefully, the treatment will now be stable.
↩Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Newark)
Gordon, Thank you for leaving us a review, we appreciate it. We are so pleased to hear that after a few problems with certain staff members this has been resolved with management and overall you feel the service is not too bad. We also hope that things continue to remain stable and will be sure to pass on your comments to the local team. Kindest regards
Katie
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Anna P (Daughter of Client) published on 24 April 2025 Submitted via Postal Card•
Overall Experience
Care given by the Newark team at Helping Hands was excellent. I would recommend them, and have, to family and friends.
Care given by the Newark team at Helping Hands was excellent. I would recommend them, and have, to family and friends.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J P (Client / Service User) published on 9 January 2025 Submitted via Postal Card•
Overall Experience
Helping Hands Home Care provide a good service for us. Regular carers which is important. Delighted with carers who visit. Not as flexible as outlined at initial interview.
Cost issue, we use three care companies when on holiday in the Lake District, North Yorkshire and County Durham, all three...
Helping Hands Home Care provide a good service for us. Regular carers which is important. Delighted with carers who visit. Not as flexible as outlined at initial interview. Cost issue, we use three care companies when on holiday in the Lake District, North Yorkshire and County Durham, all three provide a comparable level of care at up to £10 a day cheaper.
Helping hands, due to its size should have economies of scale, there is no evidence of this.
↩Reply from Lee D, Sales Enablement Manager at Helping Hands Home Care (Newark)
Hi, thank you so much for taking the time to leave us a review! We really appreciate your feedback. I will communicate this to the branch manager and Area Care Manager. Best wishes.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from N T (Daughter-in-law of Client) published on 30 January 2024 Submitted via Postal Card•
Overall Experience
Very thorough review, ensured all of our needs were catered for.
Very thorough review, ensured all of our needs were catered for.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Y E (Client / Service User) published on 17 May 2023 Submitted via Postal Card•
Overall Experience
Helping Hands Home Care (Newark) gives us the service we had asked for in our original plan. We have access to staff in our local office - they are always helpful and supportive.
Carers are always punctual, caring and concerned. They work hard and always leave us feeling cheerful and well cared...
Helping Hands Home Care (Newark) gives us the service we had asked for in our original plan. We have access to staff in our local office - they are always helpful and supportive.
Carers are always punctual, caring and concerned. They work hard and always leave us feeling cheerful and well cared for.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Brenda W (Client / Service User) published on 10 May 2023 Submitted via Postal Card•
Overall Experience
Establishing a contact for care from Helping Hands is the best step I could have taken to support my wish to remain at home despite frailty and numerous health problems. The staff have been excellent - a real joy to welcome them into my home. They combine efficiency with care and support, and I...
Establishing a contact for care from Helping Hands is the best step I could have taken to support my wish to remain at home despite frailty and numerous health problems. The staff have been excellent - a real joy to welcome them into my home. They combine efficiency with care and support, and I feel so much better after their visits.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from C H (Client / Service User) published on 10 May 2023 Submitted via Postal Card•
Overall Experience
It brightens my day each time the care provider comes to help me. Very careful strip washing, all my creams applied soothingly. The bedroom, bathroom and kitchen/living room are always left tidy. Sandwiches and hot meals are presented carefully. Any extra help, such as phoning the doctor or...
It brightens my day each time the care provider comes to help me. Very careful strip washing, all my creams applied soothingly. The bedroom, bathroom and kitchen/living room are always left tidy. Sandwiches and hot meals are presented carefully. Any extra help, such as phoning the doctor or arranging transport for hospital appointments is provided smoothly. I am extremely grateful for this.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Reginald C (Client / Service User) published on 10 May 2023 Submitted via Postal Card•
Overall Experience
I'm very happy with the service I get.
That's all I need to say.
I'm very happy with the service I get.
That's all I need to say.
↩Reply from Adele Boffey, Branch Care Manager at Helping Hands Home Care (Newark)
Hi Reginald, thank you so much for leaving such a kind review - I'm very pleased to hear how happy you are with our service!
Best wishes.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from H H (Client / Service User) published on 10 May 2023 Submitted via Postal Card•
Overall Experience
The carers are very efficient and pleasant.
The carers are very efficient and pleasant.
↩Reply from Adele Boffey, Branch Care Manager at Helping Hands Home Care (Newark)
Thank you so much for leaving such a kind review; it's great to hear how pleased you are with our carers!
Best wishes.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 July 2021
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (0)
News
There are no news items for Helping Hands Home Care (Newark).
There are no accreditations posted yet for Helping Hands Home Care (Newark).
Meet the Team (1)
Adele AstonJob Title Branch Care Manager
About me
As Branch Manager for Newark, I am responsible for the continual contribution to the care planning of our customers, as well as...
About me
As Branch Manager for Newark, I am responsible for the continual contribution to the care planning of our customers, as well as safeguarding and promoting the welfare of all our customers and staff. I also ensure we maintain an excellent standard of services for individual customers, all while meeting the standards as identified by the Care Quality Commission (CQC). Through identified training programmes, I also ensure that our carers are supported to deliver the highest quality of care at all times.
Experience and expertise
My career in care began when I left college and began working within the Local Authority in residential homes, working with Looked After Children and Young People with emotional and behavioural difficulties, learning difficulties, and with families with children under five, within the Early Help and Intervention Team.
I've been a Residential Support Worker, Senior Residential Support Worker, Children's Centre Area Leader, Registered Manager and Head of Care, and have an NVQ Level 4 in Working with Children and Young People, NVQ Level 5 in Leadership and Management and Level 4 in Education and Training.
Why I chose Helping Hands
I chose to work for Helping Hands as I believe that the philosophy of the organisation represents my own views on the support that will be available to our customers. I am driven to ensure that the best possible outcomes are achieved for all customers and that I have a happy staff team.
Frequently Asked Questions about Helping Hands Home Care (Newark)
How much does Helping Hands Home Care (Newark) cost?
The agency lists fees from £33.90 for hourly visiting care and from £1,750 for weekly live-in care. Funding accepted: Private Funding (Self-funded), Direct Payments (from Local Authority/NHS), Local Authority (Contracted Provider), NHS (Contracted Provider).
How many Carers does Helping Hands Home Care (Newark) employ?
Helping Hands Home Care (Newark) employs 30 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Newark) to verify any information. View our terms and conditions. Helping Hands Home Care (Newark) has an Enhanced Service -what an Enhanced Service includes.
