Helping Hands Home Care (Maidenhead)

124 High Street, Maidenhead SL6 1PT
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7.3 4 Reviews
  • Helping Hands Home Care (Maidenhead), Maidenhead
Whether you require one visit a week for 30-minutes or 24-hour live-in care, Helping Hands offers a bespoke, fully managed service from your local branch team in Windsor & Maidenhead.

Helping Hands is one of the UK’s leading homecare providers, offering condition-led care tailored to your support needs, whether companionship, housework or more personal care.

With more than 100 branches across England and Wales, you can rely on Helping Hands to understand care, no matter what your support needs and they can even provide nurse-supported clinical care for more complex conditions, such as dementia and Parkinson’s.

Call Helping Hands Windsor today and one of their friendly customer advisors will talk you through your options and the full costs involved or drop into your local branch where you’ll find a warm welcome awaiting you.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £36.05
  • Weekly Live-in Care Fees: from £1895

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Maidenhead) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Louise Whiting (Branch Care Manager)

Helping Hands Home Care (Maidenhead) Reviews (4)

7.3

Helping Hands Home Care (Maidenhead) has a Review Score of 7.3 (7.333) out of 10, based on 1 reviews in the last 2 years.
Over all time Helping Hands Home Care (Maidenhead) has 4 reviews.

Overall Experience
  • 3
  • 1
  • 0
  • 0
  • 0
Date Published
  • 4
  • 1
  • 1
  • 1
  • 3
Reviewer Connection to Helping Hands Home Care (Maidenhead)
  • 2
  • 1
  • 1
Total of 4, showing 1-4
Review from Elizabeth F (Daughter of Client) published on 4 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Helping Hands staff are friendly and engaging, from managers through to carers. They are supportive to the whole family and understand how important your family member is.
They give a specific time of arrival which they stick to, which is immensely helpful for organisation of appointments etc
My Mum
loved them and benefitted from their visits. They were a huge improvement on our previous carers.
Some practical elements needed tweaking, but this is always the case in these situations and can be rectified.
Overall a good experience and would recommend.
Reply from Katie Rathbone, Home Manager at Helping Hands Home Care (Maidenhead)

Thank you for taking the time to leave us a Homecare review, we really do appreciate it.
We are thrilled you feel the team at Maidenhead are friendly, engaging and supportive to the whole family.
And is is great to hear they always arrived at the time they were due and your Mum loved and benefited from their visits .
We are also pleased to hear although there were a few things that needed tweaking you, found Helping Hands to be a huge improvement on your previous carers and would recommend us.
We will be sure to pass on your feedback to the branch.
Kindest regards

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Susan V (Daughter of Client) published on 25 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers are all very kind, respectful and professional. They look after my father who has Alzheimer's and is bedbound. They provide personal care and they are very thorough and considerate. They are a pleasure to have in the house. I'm very grateful for their service.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Tim H (Son of Client) published on 18 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands has offered excellent care for my mother since the beginning of the year. Her carers are warm and compassionate and the office is very responsive. We've been hugely impressed by their service, in particular the continuity of care mum receives, and would be happy to recommend them.
Reply from Louise Whiting, Branch Care Manager at Helping Hands Home Care (Maidenhead)

Thank you so much for this glowing review and recommendation! I'm delighted to hear how happy you are without carers and that they are so warm and compassionate - it is our absolute pleasure to provide care for your mother. Your kind feedback is truly appreciated.
Best wishes.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Rachel O (Client) published on 11 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I used Helping Hands after having spinal surgery and needing help with personal care. I was not looking forward to having assistance, but from the first phone call, I just knew Helping Hands were right for me. Then when my carer arrives, well I don't know how to put into words how relaxed and assured
I was. She is the perfect, caring, kind, patient, professional and calming. She is just an angel and I cannot thank her enough. I will clearly miss her 9am each morning.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 7.3 (7.333)

Overview of Review Score

The Review Score of 7.3 (7.333) out of 10 for Helping Hands Home Care (Maidenhead) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.333 for Helping Hands Home Care (Maidenhead) is calculated as follows: ( (2 Excellents x 5) + (4 Goods x 4) ) ÷ 6 Ratings = 4.333
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Maidenhead) is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Feb 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Louise

Louise Whiting

Job Title: Branch Care Manager

About me


As the registered branch manager, I am responsible for overseeing the day-to-day management of the branch to ensure that it is efficient in providing the highest standard of care to all our customers as well as ensuring that our branch staff and team of carers feel supported within their role. At Helping Hands Maidenhead our team of carers and branch staff aspire to deliver a service that is person-centred and meets the needs of those in our local community.


Experience and expertise


I started my journey into care in 2008 as a care assistant as I wanted to have a career that was rewarding and gave me a sense of purpose and I have to say the goal is still the same.


Why I chose Helping Hands


I joined Helping Hands as I strongly believe in their ethos and values, we have such an amazing network of support who lives these values on a daily basis so I feel blessed to be part of such an amazing team.

Frequently Asked Questions about Helping Hands Home Care (Maidenhead)

What Type of Services does Helping Hands Home Care (Maidenhead) offer?

Helping Hands Home Care (Maidenhead) offers Home Care.

How many Carers does Helping Hands Home Care (Maidenhead) employ?

Helping Hands Home Care (Maidenhead) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Maidenhead) to verify any information. View our terms and conditions. Helping Hands Home Care (Maidenhead) has an Enhanced Service - more info.