Penumbra East Lothian Services Reviews (1)
Over all time Penumbra East Lothian Services has 1 review.
Review from Aimee J (Sister of Client) published on 26 January 2021
Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
My sister has unfortunately been receiving care from this organisation for a while now and I say that in the loosest possible sense. This agency cannot provide what I would consider even a basic version of what they offer and get paid for. Frequent missed visits, lack of communication, poorly trained
and motivated workers, constant inconsistencies and misinformation. Penumbra's help has made my sister's life harder and I would not recommend this organisation to anyone. I understand Covid has been hard on everyone but this organisation was bad before March 2020 and is only getting worse. I trained as a nurse before I moved into management with a supported living group and it turns my stomach to see how Penumbra have treated a vulnerable person with mental health issues. Please don't complain to Penumbra about their own failings, they will cut you loose from the service all together rather than deal with their inadequate service.
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Staff
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Care / Support
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Management
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Treated with Dignity
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Value for Money